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Receptionists take care of the front desk, meeting and greeting customers as well as implementing visitor screening and entry controls. They maintain the presentation and cleanliness of the front reception area and keep waiting areas stocked with magazines and coffee.
As a Receptionist you could be answering the phone and directing calls, responding to email enquiries, taking bookings and appointments, or supporting the admin team with word processing and data entry tasks. From time-to-time you’ll be dealing with customer complaints and providing information about company products and services.
There are 4 courses available for people who want to become a Receptionist.
Possible job outcomes:
The BSB30120 Certificate III in Business prepares you for an administrative role. You’ll gain essential communication and teamwork skills, then specialise in an area that supports your career aspirations. Specialty areas include: technology and IT, business competence, teamwork and relationships, customer service, accounts, medical administration, records management. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates..
Average duration: 12 months.
Learn how to organise and control workplace records and filing systems with the BSB30120 Certificate III in Business (Records and Information Management). This nationally recognised qualification will teach you the essential aspects of knowledge management systems as well as communication, teamwork, and critical thinking skills. Graduate ready to maintain your own business records or efficiently control records for an entire office. Enquire now for the list of study units, graduation outcomes, and enrolment centres near you..
Average duration: 8 months.
The BSBSS00095 Cross-Sector Infection Control Skill Set is a nationally recognised short course for business, sales, and admin workers who need the skills to minimise the risk of infection in the workplace. The course will teach you how to identify infection related hazards in your work area, then take steps to minimise and control the risk. Competencies include: cleaning and sanitising work areas, personal hygiene, using masks and PPE, hand-washing and social distancing, COVID-19 controls. You’ll also learn to respond to non-compliance incidents and submit the correct reports. Enquire now for the full list of WHS competencies and the next available training dates..
Average duration: 1 day.
The BSB20120 Certificate II in Workplace Skills delivers the skills and confidence you need to get your first job, or re-enter the workforce after an extended break. Over 6-12 months of training you will gain communication and interpersonal skills, as well as the ability to use a range of business software and technologies. The course also covers: customer service, teamwork, and problem solving. Enquire now for entry requirements, graduation outcomes, and upcoming enrolment dates..
Average duration: 3 months.
In Australia, a full time Receptionist generally earns $982 per week ($51,064 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience can you expect a higher salary than people who are new to the role.
There are currently 181,800 Receptionists employed in Australia right now and this job role grew very strongly over the last 5 years. Receptionists work in all industries and employment sectors — from small business through to large corporations.
Source: Australian Government Labour Market Insights
Get started as an Receptionist with the Certificate III in Business Administration (keyboarding and basic admin skills) or the Certificate IV in Business (communication and writing skills). These courses take 6-12 months to complete. Vendor qualifications in various Microsoft and Adobe Applications (Word, Excel, Powerpoint, Photoshop, Illustrator) may also be helpful.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within business administration. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Business Administration
Administration Officer
$770 weekly pay
Administrative Assistant
$960 weekly pay
Appointment Setter
$1,040 weekly pay
Business Support Officer
$1,250 weekly pay
Data Entry Clerk
Executive Assistant
Intern
Salary not available
Office Assistant
Receptionist
Trainee
Administration Manager
Business Administrator
$1,150 weekly pay
Information Officer
Office Manager
Operations Coordinator
Personal Assistant
Procurement Officer
$1,340 weekly pay
Scheduler
$1,350 weekly pay
Team Administrator
Business Leader
$1,635 weekly pay
Contracts Manager
$1,900 weekly pay
Learn more about Receptionist courses in your area.