Academy
is a Registered Training Organisation, accredited to deliver nationally recognized
training throughout Australia. We provide corporate and traineeship training
to a range of high profile and blue chip corporate clients. Our materials,
resources and quality of service are recognised as being of the highest standard.
With access to hundreds of accredited and non-accredited courses, Academy is
one of the most well resourced training organisations in the country. Our services
and products include:
Government supported and accredited traineeship programmes
Government supported classroom based training programmes
Corporate funded and accredited training programmes
Full and partial qualifications
Executive training programmes
Computer based training programmes
Academy can deliver on-site instructor-led training to your staff, under the
Traineeship system, or on a private contracted basis. Academy will supply all
relevant training materials for trainees to undertake both instructor led and
self-paced training.
The firm currently delivers accredited training in Customer Service, Business
Development and Management. Programmes are designed to be 3-dimensional, providing
high quality training and assessment processes that students enjoy while achieving
competency standards.
Academy is also part of an international group of over 110 training centres
worldwide.
Understanding your business requirements, culture and planning needs, Academy
is results focused Registered Training Organisation which follows the highest
training standards to provide you with a learning partnership that will stand
the test of time.
We aim to develop, motivate and maximise your workforce’s productivity
by providing engaging and enjoyable training, complimented by flexible delivery
and innovative materials. Our team of trainers and account managers will ensure
your training programme is implemented effectively, supporting you in the management
of government documentation.
All trainers are highly qualified. We enjoy a strategic partnership with University
of Technology (UTS) – Executive Development. Many of our management trainers
lecture in MBA programs at leading Sydney Business schools.
We understand that to provide you with the highest quality training solution,
we need to be truly flexible. All of our training programmes can be customised
to incorporate the most relevant content and effective delivery method, to
suit your training needs.
By reflecting your business objectives and focusing on specific examples, cases
studies and activities we can ensure our teaching material is relevant to your
company and industry.
Your customised training programme can be delivered either through:
Instructor led group training
Organised into small groups, trainees learn through workshop & group activities.
Self paced learning & coaching
One on one time with the trainer is guaranteed to fully support the learning
process.
Blended solution
Every organisation has specific needs. We find in many cases a blended solution,
utilising the best delivery method for each module is the best solution for your
business.
The Customer Contact and Business Development qualifications are designed for
people who work in a customer contact or sales environment. The following benefits
apply:
Improved level of service as CSR's and sales staff are taught key communication
techniques.
A greater awareness of customer needs and selling techniques, with an emphasis
on relationship building and revenue generation.
Provide an insight into team leadership issues and mechanisms that will foster
career path planning.
Introduce a range of concepts that will consolidate the team members’ appreciation
of the firms overarching objectives.
Evaluation and analysis of new practices and skills.
Provide high level presentation skills and team leadership.
Expose team members to a range of business, marketing and leadership strategies
that will assist in their achievement of objectives.
Introduce a range of high level business and management concepts.
Provide a broader appreciation of the manager’s position within the firm,
and the marketplace in general.
Provide an insight into team leadership issues and mechanisms that will foster
career path planning.
Provide hard skills that support effective management and leadership.