Certificate III in Customer Engagement (BSB30215)

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A Certificate III in Customer Engagement is the course for students seeking careers as Customer Service Representatives, Call Centre Operators or Sales Consultants.

Students gain skills in dealing with customer complaints, customer service excellence, electronic communication, time management and teamwork.

This nationally recognised qualification is part of the Business Services Training Package and is a direct pathway to a Certificate IV or Diploma of Customer Engagement.


Upon successful completion of this course, potential job outcomes may include:

  • Call Centre Operator
  • Client Contact Officer
  • Customer Service Officer
  • Information Officer
  • Information Services Officer
  • Senior Customer Service Representative
  • Telemarketer

If you are ready to enrol or would like more information enquire now.

This course is recognised throughout Australia

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