Certificate IV in Customer Engagement (BSB40315)

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A Certificate IV in Customer Engagement is suitable for managers and supervisors who have or desire an active role in implementing continuous improvement processes and managing customer service.

Students will learn how to implement customer service standards and strategies, develop individuals and teams as well as working effectively in customer engagement.

This nationally recognised training program is part of the Business Services Package and can be used as a pathway to a Diploma of Customer Engagement.


Upon successful completion of this course, potential job outcomes may include:

  • Analyst
  • Call Centre Analyst
  • Call Centre Scheduler
  • Call Centre Team Leader
  • Customer Service Team Leader
  • Sales Team Manager
  • Scheduler

If you are ready to enrol or would like more information enquire now.

This course is recognised throughout Australia

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Get a detailed course guide and a free consultation with a study advisor.

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