Customer Engagement Courses in Adelaide
There are 10 courses available in Adelaide for people who want to study customer engagement.
BSB30120
Online, On Campus, Distance, Workplace
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Possible job outcomes:
Customer Service Assistant
Customer Service Representative
Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities..
Average duration: 12 months.
Online
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Possible job outcomes:
Customer Experience Manager
Account Executive
Customer Service Specialist
Account Manager
Customer Service Assistant
Customer Success Manager
Customer Service Representative
Customer Service Officer
The Customer Experience: Elevate course prepares students for a discipline that remains highly valued and future-proof, focusing on human-centric skills that technology cannot replicate. This course offers a comprehensive understanding of CX, including foundational theory, its role within an organisation, and strategies for promoting a CX mindset. Students will acquire practical skills in CX research, stakeholder management, customer journey mapping, and CX strategy design. By the end of the course, students will be equipped to create and implement a complete CX plan, encompassing analysis and strategic execution.
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Average duration: 6 months.
Online
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Possible job outcomes:
IT Project Manager
Account Manager
Project Coordinator
Project Manager
Marketing Manager
ICT Project Manager
E-Commerce Manager
Digital Project Manager
The Project Management (Digital): Elevate course is tailored for ambitious individuals, ideally with experience in digital team environments, aiming to excel as digital project managers. This course is also suited for traditional managers seeking formal training in the digital domain. It equips students with the comprehensive project management skills required in today’s digital landscape, enabling them to manage projects from inception to completion effectively. This course is designed to empower students with the tools and knowledge necessary to succeed in digital project management.
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Average duration: 6 months.
SIR30316
Online, On Campus, Workplace
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Possible job outcomes:
Customer Service Officer
Sales Representative
A Certificate III in Business to Business Sales will give you the skills you need to work as a sales representative or customer service officer. This course is designed for anyone who sells products to other businesses as part of their work role. Whether you deal with wholesalers, large companies or small businesses, this qualification will help you build strong business to business relationships.
The Certificate III in Business to Business Sales covers a range of topics relevant to this field of work. Course delivery will vary depending on your provider, but you might cover subjects including building customer relationships and loyalty, optimising customer and territory coverage and providing sales solutions to customers. Enquire now for a full list of study units, entry requirements and start dates..
Average duration: 12 months.
Online, On Campus
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Possible job outcomes:
Compliance Manager
Risk Advisor
Client Services Officer
Paraplanner
Finance Manager
Business Development Manager
Superannuation Consultant
Financial Advisor
Financial Planner
The Master of Financial Planning delivers advanced knowledge and skills essential for a modern financial adviser's career. It covers both the practice and theory of financial planning, encompassing financial markets, investments, risk management, taxation, retirement and estate planning, and behavioural finance. This course equips students with a comprehensive understanding of the financial advising landscape, preparing them for successful careers in financial planning and advisory roles.
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Average duration: 18 months.
Online, On Campus
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Possible job outcomes:
Business Development Manager
Account Manager
Social Media Manager
Marketing Manager
Brand Manager
Sales and Marketing Manager
Digital Marketing Manager
Media Planner
Campaign Manager
Marketing Communications Manager
The Master of Management (Marketing) imparts contemporary management skills with a focus on marketing strategy and planning. Students will develop the confidence to manage organisations and achieve business objectives efficiently and effectively. This course is tailored for those seeking to excel in leadership roles, combining marketing acumen with broad management expertise to guide businesses towards success in dynamic market environments.
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Average duration: 21 months.
Online, On Campus
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Possible job outcomes:
Customer Service Officer
Administration Officer
Office Manager
Business Administrator
Account Manager
Marketing Executive
The Diploma in Business offers comprehensive core knowledge and skills essential for understanding business dynamics. It covers key areas like communication, marketing, and management, and promotes the development of critical thinking skills. Students learn to craft strategic business and marketing plans and to spot opportunities in various business scenarios. The course includes in-depth research, analysis, and interpretation of both domestic and international business environments, preparing students to navigate and respond effectively to diverse business challenges and opportunities.
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Average duration: 12 months.
SIR20216
Online, On Campus, Distance, Workplace
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Possible job outcomes:
Customer Service Representative
Retail Assistant
Get started in retail with this entry-level Certificate II in Retail Services (SIR20216). This course delivers a range of job skills essential for working in a service environment including communication, personal presentation, time management, as well as identifying and responding to security risks. You’ll graduate able to confidently engage with customers and help them choose different products and services. Enquire now for funding opportunities and how to enrol..
Average duration: 12 months.
BSB20120
Online, On Campus, Distance, Workplace
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Possible job outcomes:
Office Assistant
Receptionist
Personal Assistant
Retention Specialist
Administrative Assistant
The BSB20120 Certificate II in Workplace Skills delivers the skills and confidence you need to get your first job, or re-enter the workforce after an extended break. Over 6-12 months of training you will gain communication and interpersonal skills, as well as the ability to use a range of business software and technologies. The course also covers: customer service, teamwork, and problem solving. Enquire now for entry requirements, graduation outcomes, and upcoming enrolment dates..
Average duration: 3 months.
SIR10116
Online, On Campus, Workplace
More info
Possible job outcomes:
Retail Assistant
Customer Service Representative
The Certificate I in Retail Services SIR10116 is an entry level certificate for students or new workers needing the basic skills to work with customers in a shop or other retail service environment. The course gives students the opportunity to plan a career in retail while gaining an understanding of teamwork, their personal work responsibilities, and how to use digital technologies. Enquire today for a unit list and funding opportunities..
Average duration: 6 months.
Frequently Asked Questions
Can I complete my qualification in Adelaide?
Yes, there are course providers who offer qualifications in customer engagement in Adelaide. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Adelaide area that provide training in customer engagement. The closest campus is 1km away from the center of Adelaide. You can also study a customer engagement course through online, distance or workplace learning. Find a course provider that best suits your needs.
What job opportunities can I expect from a career in customer engagement?
Job Pathways
Here are some potential career pathways within customer engagement. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.