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A Medical Receptionist works in the office of a hospital, health clinic or medical practitioner. You’ll perform administrative duties such as answering phone calls, dealing with patient enquiries and processing payments. Medical Receptionists make patient appointments and might have to schedule appointments with specialist medical consultants.
Medical Receptionists should be excellent communicators and be able to speak with patients from a range of backgrounds. It’s important that you provide good customer service and maintain patient confidentiality. Medical Receptionists should be organised and able to hand several tasks at once. You’ll need to prioritise your tasks and manage your time well.
There are 5 courses available for people who want to become a Medical Receptionist.
Possible job outcomes:
A Certificate III in Health Administration is suitable for students already working as medical receptionists, admissions clerk or wards clerks or individuals seeking roles in hospitals, community health centres or private practices. Students will gain skills important skills including understanding and applying medical terminology, following organisational infection prevention and control procedures as well as working with a diverse range of people..
Average duration: 12 months.
The Certificate IV in Medical Practice Assisting (HLT47715) is perfect for anyone needing the administration skills to support a team of medical practitioners and health care professionals. A hands-on qualification, students graduate with the skills to take clinical measurements; perform electrocardiography (ECG); handle medical specimens; and maintain medication stocks. To fully complete the qualification you do need access to an appropriate workplace environment within the health care sector, click to learn how to enrol and for the full list of modules..
The BSB30120 Certificate III in Business (Medical Administration) qualifies you for work at a doctor’s surgery, hospital, or dental clinic in administration. Over 6-12 months you will gain essential business admin skills (communication, teamwork, critical thinking) as well as specific training in medical terminology and managing patient records. The course also covers: processing medial accounts, controlling stocks and supplies, patient confidentiality. Enquire now for the list of graduation competencies, entry requirements, and enrolment centres near you..
Step up to team leader with the HLT47321 Certificate IV in Health Administration. This nationally recognised qualification is perfect for health sector workers who need skills in leadership and business administration. The course covers: using medical terminology, monitoring infection controls, communicating effectively with patients and medial professionals, conducting recruitment and on-boarding, supervising a team, reporting on financial activity, and much more. Enquire now for the full list of study units, health sector career outcomes, and upcoming opportunities for enrolment..
The Diploma of Business (Records and Information Management) (Specialising in Health Administration) will give you key administrative skills you need to deal with records and information technologies in a healthcare setting. You will learn how to manage medical information and records efficiently, manage business resources, budgets and operational planning and develop administrative systems to streamline processes. Enquire now for the list of study units, entry requirements, and upcoming enrolment dates..
Average duration: 14 months.
In Australia, a full time Medical Receptionist generally earns $960 per week ($49,920 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people employed in this field of work has increased in recent years. There are currently 46,700 people working as a Medical Receptionist in Australia compared to 42,000 five years ago. Medical Receptionists may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
If a career as a Medical Receptionist interests you, consider enrolling in a Certificate III in Business Administration (Medical). This course will give you the skills to interpret medical terminology, manage patient records and process medical accounts. A Certificate III in Health Administration may also be appropriate.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within medical administration. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Medical Administration
Admissions Clerk
$960 weekly pay
Dental Receptionist
Medical Receptionist
Medical Secretary
Clinic Administrator
$1,223 weekly pay
Clinical Coder
$1,250 weekly pay
Dental Office Manager
Patient Liaison Officer
$1,340 weekly pay
Practice Manager
Senior Clinical Coder
$1,440 weekly pay
Ward Clerk
Health Administrator
$1,635 weekly pay
Primary Health Organisation Manager
$1,593 weekly pay
Learn more about Medical Receptionist courses in your area.