TLI21815 Certificate II in Logistics

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Course description

A Certificate II in Logistics TLI21815 is an entry level certificate for students wanting to get started in logistics. This qualification teaches students the basics of handling stocks and cargo, dealing with customers, and staying safe at work.

The Certificate II in Logistics TLI21815 is a nationally recognised training qualification and part of the official Transport and Logistics Training Package.

Nationally recognised

Average duration

12 months

Online or Distance

On-campus or Workplace

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Administration and Management

Planning and coordination of people and resources.


Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

Complex Problem Solving

Identifying a problem and finding the best solution to solve it.

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.


This course can help you get a job as:

Job TitleAvg Salary
Logistics Clerk$960 weekly pay
Transport Coordinator$960 weekly pay
Postal Worker$960 weekly pay
Shipping Officer$1,050 weekly pay
Freight Handler$960 weekly pay
Logistics Officer$1,050 weekly pay
Pick Packers$960 weekly pay
Storeperson$960 weekly pay
Warehouse Assistant$960 weekly pay
Warehouse Operator$960 weekly pay

This course can help you progress to:

Job TitleAvg Salary
Inventory Controller$1,250 weekly pay
Warehouse Manager$1,340 weekly pay
Logistics Manager$1,340 weekly pay
Logistics Administrator$1,250 weekly pay
Warehouse Supervisor$1,250 weekly pay


You will be required to complete a number of units of competencey for this qualifiation. Example units have been provided below but may vary for each provider.

Deliver a service to customers

This unit describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback.

Use communications systems

This unit involves the skills and knowledge required to use communications systems in accordance with relevant regulations and workplace procedures. It includes identifying system features, operating a communications system effectively, using appropriate communications system protocols, maintaining equipment and completing documentation.

Apply chain of responsibility legislation, regulations and workplace procedures

This unit involves the skills and knowledge required to identify, apply and follow chain of responsibility legislation, regulations and workplace procedures in relation to heavy vehicles as they apply to an individual’s own job role. It includes explaining the chain of responsibility features, applying the requirements, and identifying and reporting breaches in the Heavy Vehicle National Law (HVNL) and regulations or applicable state/territory law and regulations.

Follow work health and safety procedures

This unit involves the skills and knowledge required to follow and apply work health and safety (WHS)/occupational health and safety (OHS) procedures when carrying out work activities in compliance with the relevant WHS/OHS regulations and procedures. It includes following workplace procedures for hazard identification and risk control, contributing to WHS/OHS management arrangements and completing WHS/OHS records.

Work in a socially diverse environment

This unit involves the skills and knowledge required to apply cultural awareness, communication principles and problem-solving techniques to facilitate working in a socially diverse environment. This is done in accordance with workplace procedures, relevant anti-discrimination and equal employment opportunity regulations.

Enquire now for a full list of subjects

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Government funding

The Australian government provides funding to help students who are completing the TLI21815 Certificate II in Logistics. The type of funding you receive depends on the state that you live in.

There are eligibility requirements for each type of funding. Enquire with a course provider to check your eligibility.

Payment options

Interest free payment plan
Most course providers offer flexible payment options for the TLI21815 Certificate II in Logistics such as weekly, bi-monthly, or monthly interest-free payments for those who do not wish (or are unable) to pay their tuition fees outright. There is usually a discount for those who pay their tuition fees upfront. Enquire with a course provider to find out more.

Benefits of nationally recognised training

This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.

Recognition of Prior Learning
RTOs are also able to offer Recognition of Prior Learning for work experience or formal qualifications you may have undertaken to shorten the time you have to study. Ask a course provider for more details during the enrolment process.

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These course providers offer the TLI21815 Certificate II in Logistics:

TAFE Queensland
On Campus
Help Training Institute
On Campus