Retail Services Courses Online

Take control of your career in the fast-moving retail sector by studying an accredited retail qualification. Seek your first role or step up into management in style with courses that cover everything from retail sales, stock management and merchandising through to planning, effective leadership and advanced retail strategy.

Job Pathways

Here are some potential career pathways within Retail Services Courses Online. Click on the occupation for information on the course you should enrol in to start your journey.

Retail Operations

Customer Service Representative

$960 weekly pay

$960 weekly pay

$960 weekly pay

$1,050 weekly pay

$1,150 weekly pay

Sourced from The Australian Apprenticeships & Traineeships Information Service (aapathways.com.au) funded by the Australian Government Department of Education and Training and MySkills.gov.au

Popular Courses

There are 11 courses available for people who want a career in Retail. These are the most popular courses.

BSB20215 Certificate II in Customer Engagement

The Certificate II in Customer Engagement (BSB20215) teaches students how to engage with customers using a range of media and technologies. Focusing on following workplace guidelines, students learn how to use engagement guides or scripts while responding to customer queries and processing custom...

2 providers

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SIR40316 Certificate IV in Retail Management

If you’re ready to manage your own team of floor staff (or have your heart set on being the head of your retail department), the Certificate IV in Retail Management delivers the skills you need to manage that frontline team while achieving awesome sales results. Students also learn how to create ...

5 providers

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SHB30315 Certificate III in Nail Technology

A Certificate II in Nail Technology SHB30315 is a perfect for students wanting to learn how to work in a nail salon. This is a practical qualification where students gain real work skills. They graduate with a basic understanding of skin and nail anatomy and know how to perform manicures, pedicu...

3 providers

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SHB30215 Certificate III in Make-Up

Become a make-up artist with the Certificate III in Make-Up (SHB30215). This nationally recognised training course will equip you with the skills you need to work with beauticians, hairdressers, photographers, department stores, media organisations, and fashion houses. Over 18 weeks you’ll learn ...

3 providers

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SHB30115 Certificate III in Beauty Services

A Certificate III in Beauty Services provides students with broad skills and knowledge for success in a range of beauty industry roles. You will gain practical beauty skills including nails, waxing, lash and brows and basic make-up, while also learning about customer service, client consulting an...

4 providers

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SIR30216 Certificate III in Retail

The Certificate III in Retail (SIR30216) is for perfect for students seeking roles in places like shops, specialty retailers, supermarkets, and department stores. Student begin their studies with the safety aspects of the retail workplace, learning how to identify and respond to security risks.

7 providers

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SIR10116 Certificate I in Retail Services

The Certificate I in Retail Services SIR10116 is an entry level certificate for students or new workers needing the basic skills to work with customers in a shop or other retail service environment. The course gives students the opportunity to plan a career in retail while gaining an understandin...

0 providers

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SIR20216 Certificate II in Retail

Get started in retail with this entry-level Certificate II in Retail Services (SIR20216). This course delivers a range of job skills essential for working in a service environment including communication, personal presentation, time management, as well as identifying and responding to security ri...

4 providers

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BSB30215 Certificate III in Customer Engagement

A Certificate III in Customer Engagement is the course for students seeking careers as Customer Service Representatives, Call Centre Operators or Sales Consultants. Students gain skills in dealing with customer complaints, customer service excellence, electronic communication, time management and...

5 providers

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SIR50116 Diploma of Retail Leadership

The Diploma of Retail Leadership (SIR50116) is perfect for retail business owners or departmental managers wanting to learn business sales strategies to deliver profitable results. The course is made up of 10 units with an overall focus on retail strategic planning and the leadership skills that ...

3 providers

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View all 11 courses