Retail Services Courses Online

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Retail Services Courses Online

Take control of your career in the fast-moving retail sector by studying an accredited retail qualification. Seek your first role or step up into management in style with courses that cover everything from retail sales, stock management and merchandising through to planning, effective leadership and advanced retail strategy.

Job Pathways

Here are some potential career pathways within Retail Services Courses Online. Click on the occupation for information on the course you should enrol in to start your journey.

Sourced from The Australian Apprenticeships & Traineeships Information Service (aapathways.com.au) funded by the Australian Government Department of Education and Training and MySkills.gov.au

Popular Courses

There are 19 courses available for people who want a career in Retail. These are the most popular courses.

SIR10116 Certificate I in Retail Services

The Certificate I in Retail Services SIR10116 is an entry level certificate for students or new workers needing the basic skills to work with customers in a shop or other retail service environment. The course gives students the opportunity to plan a career in retail while gaining an understandin...

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SHB20116 Certificate II in Retail Cosmetics

A Certificate II in Retail Cosmetics (SHB20116) prepares you for work in the cosmetics section of a chemist, salon, or department store. Over 6-12 months you will learn how to help customers choose beauty products, apply makeup, setup merchandise displays, and carry out financial transactions. Gr...

4 providers
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SIR20216 Certificate II in Retail Services (Food Speciality)

Enrol in the Certificate II in Retail Services (Food Speciality) (SIR20216) if you want to work in a coffee shop, deli, supermarket, or food retail outlet. This nationally recognised course teaches you the fundamentals of food safety, storage, and handling — as well as how to sell food and proces...

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SIR20216 Certificate II in Retail

Get started in retail with this entry-level Certificate II in Retail Services (SIR20216). This course delivers a range of job skills essential for working in a service environment including communication, personal presentation, time management, as well as identifying and responding to security ri...

2 providers
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BSB20215 Certificate II in Customer Engagement

The Certificate II in Customer Engagement (BSB20215) teaches students how to engage with customers using a range of media and technologies. Focusing on following workplace guidelines, students learn how to use engagement guides or scripts while responding to customer queries and processing custom...

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SHB30115 Certificate III in Beauty Services

A Certificate III in Beauty Services provides students with broad skills and knowledge for success in a range of beauty industry roles. You will gain practical beauty skills including nails, waxing, lash and brows and basic make-up, while also learning about customer service, client consulting an...

8 providers
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SHB30315 Certificate III in Nail Technology

A Certificate III in Nail Technology SHB30315 is a perfect for students wanting to learn how to work in a nail salon. This is a practical qualification where students gain real work skills. They graduate with a basic understanding of skin and nail anatomy and know how to perform manicures, pedicu...

5 providers
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SIR30216 Certificate III in Retail

The Certificate III in Retail (SIR30216) is perfect for students seeking roles in places like shops, specialty retailers, supermarkets, and department stores. Student begin their studies with the safety aspects of the retail workplace, learning how to identify and respond to security risks. <...

4 providers
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BSB30215 Certificate III in Customer Engagement

A Certificate III in Customer Engagement is the course for students seeking careers as Customer Service Representatives, Call Centre Operators or Sales Consultants. Students gain skills in dealing with customer complaints, customer service excellence, electronic communication, time management and...

2 providers
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BSB30415 Certificate III in Business Administration

The Certificate III in Business Administration is an entry level course perfect for students seeking careers in office and business environments or already working in roles like Office Assistant, Receptionist, Junior Personal Assistant or Payroll Officer. Students will gain immediate skills in ke...

13 providers
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BSB30115 Certificate III in Business

The Certificate III in Business is for students seeking careers in an office or other business role such as customer service adviser, general clerk, typist or word processing operator. Students gain valuable skills in designing and producing documents, responding to customer complaints, working i...

18 providers
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SIR30216 Certificate III in Retail (Food Speciality)

Gain advanced selling skills with the Certificate III in Retail (Food Speciality) (SIR30216). This nationally recognised training course qualifies you for work in supermarkets, delis, fruit and vegetable stores, coffee shops, and other food retailers. Over 12 months of face-to-face study you wil...

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AUR31016 Certificate III in Automotive Sales

Learn to sell vehicles, spare parts, and services with the Certificate III in Automotive Sales (AUR31016). It’s a nationally recognised qualification that delivers the real-world skills you need to work and succeed in an automotive workshop and sales floor. This course covers workplace safety, cu...

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SHB30215 Certificate III in Make-Up

Become a make-up artist with the Certificate III in Make-Up (SHB30215). This nationally recognised training course will equip you with the skills you need to work with beauticians, hairdressers, photographers, department stores, media organisations, and fashion houses. Over 18 weeks you’ll learn ...

6 providers
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BSB42518 Certificate IV in Small Business Management

Undertaking a Certificate IV in Small Business Management (BSB42518) will guide you through the business planning process and ensure your enterprise is equipped for the digital environment. You’ll also gain essential skills in financial management, WHS and compliance, as well as sustainable opera...

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BSB42618 Certificate IV in New Small Business

Are you about to start your own business and need specific skills to create a business and financial plan then launch your startup to the market? The Certificate IV In New Small Business BSB42618 teaches you how to establish the legal and risk management requirements of your small business or sta...

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SIR40316 Certificate IV in Retail Management

If you’re ready to manage your own team of floor staff (or have your heart set on being the head of your retail department), the Certificate IV in Retail Management delivers the skills you need to manage that frontline team while achieving awesome sales results. Students also learn how to create ...

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SIR50116 Diploma of Retail Leadership

The Diploma of Retail Leadership (SIR50116) is perfect for retail business owners or departmental managers wanting to learn business sales strategies to deliver profitable results. The course is made up of 10 units with an overall focus on retail strategic planning and the leadership skills that ...

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MST60116 Advanced Diploma of Applied Fashion Design and Merchandising

The Advanced Diploma of Applied Fashion Design and Merchandising (MST60116) prepares you for an international career as a senior fashion or commercial textile designer. Over 2 years you’ll develop an impressive arsenal of skills in fabric design, pattern making, sewing and garment construction — ...

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View all 19 courses