Retail Services Courses Online

The BSB30120 Certificate III in Business prepares you for an administrative role. You’ll gain essential communication and teamwork skills, then specialise in an area that supports your career aspirations. Specialty areas include: technology and IT, business competence, teamwork and relationships, customer service, accounts, medical administration, records management. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates. Learn more.

The Certificate III in Retail (SIR30216) is perfect for students seeking roles in places like shops, specialty retailers, supermarkets, and department stores. Student begin their studies with the safety aspects of the retail workplace, learning how to identify and respond to security risks. This course has a strong focus on interpersonal skills and selling, so students graduate confidently able to engage with customers, sell products and services, assist with customer complaints, and be an effective member of a sales team. The Certificate III in Retail (SIR30216) is a nationally recognised training qualification and part of the official Retail Services Training Package. Learn more.

The Certificate III in Business Administration is an entry level course perfect for students seeking careers in office and business environments or already working in roles like Office Assistant, Receptionist, Junior Personal Assistant or Payroll Officer. Students will gain immediate skills in keyboard speed and accuracy then develop further skills in processing accounts payable/receivable/payroll, time management and customer service. Learn more.

A Certificate III in Beauty Services provides students with broad skills and knowledge for success in a range of beauty industry roles. You will gain practical beauty skills including nails, waxing, lash and brows and basic make-up, while also learning about customer service, client consulting and product selection. This course is a pathway to jobs as a nail technician, cosmetic assistant, beautician or make-up artist in a busy salon. Learn more.

Are you about to start your own business and need specific skills to create a business and financial plan then launch your startup to the market? The Certificate IV In New Small Business BSB42618 teaches you how to establish the legal and risk management requirements of your small business or startup; undertake marketing activities; then build a business network of lasting relationships with employees, suppliers, freelancers, and contract workers. Enquire now for a full course schedule. Learn more.

The Certificate III in Business is for students seeking careers in an office or other business role such as customer service adviser, general clerk, typist or word processing operator. Students gain valuable skills in designing and producing documents, responding to customer complaints, working in a team and maintaining financial records. Learn more.

If you need business skills to launch your startup or open a new business try the BSB40320 Certificate IV in Entrepreneurship and New Business. This nationally recognised qualification will help you develop a business plan and establish the level of risk management, compliance and financing required to get your business off the ground. The course covers: financial planning, marketing new business ventures, recruitment and onboarding, product promotion, customer service strategies. Enquire now for the list of graduation competencies, entry requirements, and enrolment centres near you. Learn more.

A Certificate III in Nail Technology SHB30315 is a perfect for students wanting to learn how to work in a nail salon. This is a practical qualification where students gain real work skills. They graduate with a basic understanding of skin and nail anatomy and know how to perform manicures, pedicures, natural and artificial nail treatments. The Certificate II in Nail Technology SHB30315 is a nationally recognised training qualification and part of the official Beauty Training Package. Learn more.

Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities. Learn more.

Undertaking a Certificate IV in Small Business Management (BSB42518) will guide you through the business planning process and ensure your enterprise is equipped for the digital environment. You’ll also gain essential skills in financial management, WHS and compliance, as well as sustainable operations management. Graduate a confident leader ready to tackle emerging challenges for any 21st Century small businesses. Enquire now for enrolment and completion timeframes. Learn more.

Become a TCF design assistant or product developer with the MST50119 Diploma of Applied Fashion Design and Merchandising. This nationally recognised qualification delivers a mix of skills in fashion design, product development, fashion business, and marketing. The course covers: quality standards, identifying suitable fibres and fabrics, understanding fabric performance and handling, interacting and networking with fashion industry identities, TCF computing technologies, analysing fit models, contour draping, fashion illustrations. Enquire now for the list of entry requirements, graduation outcomes, and upcoming enrolment dates. Learn more.

A Certificate II in Retail Cosmetics (SHB20116) prepares you for work in the cosmetics section of a chemist, salon, or department store. Over 6-12 months you will learn how to help customers choose beauty products, apply makeup, setup merchandise displays, and carry out financial transactions. Graduate with a nationally recognised qualification and ready to work. Enquire now for the course brochure and a list of training centres. Learn more.

Become a make-up artist with the Certificate III in Make-Up (SHB30215). This nationally recognised training course will equip you with the skills you need to work with beauticians, hairdressers, photographers, department stores, media organisations, and fashion houses. Over 18 weeks you’ll learn how to apply cosmetics and tanning products — as well as deliver key salon services (eyelashes, eyebrows etc). Enquire now for information about electives, career path options, and the opportunity for subsidised training. Learn more.

The CUA40715 Certificate IV in Design will teach you the fundamentals of good design and prepare yourself for a whole range of creative careers. Over 12-18 months of study you will develop your critical and creative thinking skills, integrate colour theory and design processes, and realise a creative project. The course also covers: creative collaborations, 2D and 3D modelling, graphic design. Graduate with a portfolio of work ready to present to employers or clients. Enquire now for the full list of study units, entry requirements, and enrolment centres near you. Learn more.

Learn to sell vehicles, spare parts, and services with the Certificate III in Automotive Sales (AUR31016). It’s a nationally recognised qualification that delivers the real-world skills you need to work and succeed in an automotive workshop and sales floor. This course covers workplace safety, customer service and complaints, processing sales, communication, stock control and warehousing. Enquire now for the course outline, training dates, and information about how to enrol. Learn more.

The Advanced Diploma of Applied Fashion Design and Merchandising (MST60116) prepares you for an international career as a senior fashion or commercial textile designer. Over 2 years you’ll develop an impressive arsenal of skills in fabric design, pattern making, sewing and garment construction — plus you'll graduate with a comprehensive design portfolio. Even better, you'll have the opportunity to join acclaimed study tours, visiting the world’s fashion hotspots (yes we are talking Milan, Paris, Hong Kong, London, Shanghai and New Dehli). Enquire now for a course prospectus and latest intake dates. Learn more.

The SIR50217 Diploma of Visual Merchandising will teach you how to create stunning merchandise displays at fashion outlets, department stores, and supermarkets. Over 12-18 months of hands-on training you will be learning the principles of colour and design theory, then designing and installing a range of merchandise displays and signage. The course covers: concept drawings, 2D and 3D modelling, setting targets and metrics for each display, in-house safety. Enquire now for the list of study choices, entry requirements, and enrolment dates. Learn more.

Further your career in the fashion industry with the Certificate IV in Clothing Production. This course is designed for people with experience with garment production who want to expand their skills and kick start their career. You’ll learn about the history of fashion design and look at current and future trends in the clothing industry. Whether you want to work in retail, as a designer or in garment production, this course will extend your skills in this exciting industry. The Certificate IV in Clothing Production covers a broad range of topics. Course delivery will vary depending on your provider, but you might cover topics including sewing design prototypes, applying principles of colour theory and creating patterns to meet design prototypes. Enquire now for a full list of study units, entry requirements and start dates. Learn more.

A Certificate IV in Applied Fashion Design and Merchandising is a great way to start your career in fashion. Whether you want to work as a fashion designer, a retail merchandiser or an alterations specialist, this course will give you the practical and theoretical skills you need. You’ll learn to work effectively in a range of fashion design roles and examine issues currently affecting the industry. The Certificate IV in Applied Fashion Design and Merchandising addresses various topics relevant to the fashion industry, such as design principles, fabric supply and fashion forecasting. Course delivery may vary depending on your provider, but you might cover subjects including identifying fibres, fabrics and textiles, producing a whole garment from specifications and applying principles of colour theory. Enquire now for a full list of study units, entry requirements and start dates. Learn more.

Get a job selling blinds, awnings, and other interior decorations with the MSF31018 Certificate III in Interior Decoration Retail Services. This nationally recognised training course delivers both technical and design skills and you’ll graduate with working knowledge of a wide range of interior decoration products including floor coverings, furnishings, blinds, awnings, modular kitchens, and bathrooms. The course also covers: customer service, CAD applications, taking measurements and calculations, using colour, job costings, and sales skills. Enquire now for the list of study units, entry requirements, and enrolment availabilities. Learn more.

A Certificate III in Clothing and Textile Production is the qualification you need to kick start a career in fashion. You’ll learn foundation skills for clothing production including pattern making, sewing and producing a range of garments. You’ll explore fabric choices, cutting techniques and finishing and alteration skills. The Certificate III in Clothing and Textile Production covers a range of subjects relevant to fashion and clothing production. Course delivery will vary depending on your provider, but you might cover topics including drawing and interpreting a basic sketch, identifying fabric performance and handling requirements and embellishing garments by hand or machine. Enquire now for a full list of study units, entry requirements and start dates. Learn more.

This nationally recognised training is designed to help businesses and individuals build their COVID-SAFE operating plans. Students will learn to follow organisational infection prevention and control policies and procedures, including implementing standard and transmission-based precautions and respond to infection risks in organisations operating in the retail industry. Learn more.

Gain advanced selling skills with the Certificate III in Retail (Food Speciality) (SIR30216). This nationally recognised training course qualifies you for work in supermarkets, delis, fruit and vegetable stores, coffee shops, and other food retailers. Over 12 months of face-to-face study you will learn how to build customer relationships and sell to retail customers — as well as the essential aspects of food safety, storage, and handling. Enquire now for the next enrolment dates, and if you are eligible for government funded training. Learn more.

Enrol in the Certificate II in Retail Services (Food Speciality) (SIR20216) if you want to work in a coffee shop, deli, supermarket, or food retail outlet. This nationally recognised course teaches you the fundamentals of food safety, storage, and handling — as well as how to sell food and process financial transactions. Graduate job-ready, with the confidence to join the workforce in food retail. Enquire now for the latest training dates and your eligibility for subsidised training. Learn more.

Get started in interior decorating with the MSF40118 Certificate IV in Interior Decoration. This nationally recognised qualification will teach you how to design colour schemes and decorate residential houses. The course covers: producing drawings to communicate ideas, 2D and 3D modelling, technical drawing, exploring the use of colour, history and theory of design, generating design solutions, and much more. There is also scope to work with interior lighting, furnishings, window coverings and merchandising displays. Enquire now for the full list of study units, career competencies, and upcoming enrolment dates. Learn more.

Get started in the fashion industry with a Certificate II in Applied Fashion Design and Technology (MST20616). In this nationally recognised qualification you’ll be drawing and interpreting basic sketches, using a sewing machine for fashion design, as well as modifying patterns to create basic styles. Completed on-campus over 1 year you’ll graduate ready to assist a chief fashion designer or milliner. Enquire now for the full course brochure, eligibility for government subsidies, and a list of training centres. Learn more.

The MST60119 Advanced Diploma of Applied Fashion Design and Merchandising is for production and design specialists in the TCF (textile, clothing and footwear) industries. Over 12-18 months of study you will learn all aspects of TCF quality management as well as fashion industry trends and innovations, TCF fibre and fabric performance, presenting a design concept, estimating production costs, TCF computing technologies. Graduate with a range of fashion business and technical production skills. Enquire now for the full list of study units, specialisation electives, and upcoming enrolment dates. Learn more.

Get the skills you need for an exciting career in interior decorating with the Diploma of Interior Design (MSF50218). This 2 year course can be completed at a number of modern design campuses with options for accelerated learning. You will be studying all facets of interior design including colour schemes, lighting, design briefs, project documentation, 2D and 3D modelling — in residential or commercial settings. Graduate with a materials and finishes board to present to prospective employers or clients. Enquire now for enrolment requirements, elective choices and training dates. Learn more.

The MST30819 Certificate III in Applied Fashion Design and Technology qualifies you for design and production roles in the fashion industry. The course begins with essential workplace safety, quality standards, and hands-on skills for identifying fibres, fabrics and textiles. You’ll then choose a specialisation area based on your career aspirations or existing job role. Choose from: fashion design, clothing technician, digital embroidery, or digital printing. The course also delivers generalist technical skills in sewing and garment construction. Enquire now for the list of study units, specialisation availability, and upcoming enrolment dates. Learn more.

Gain the skills you need to confidently deliver product or service advice in a shop, supermarket, and department store by enrolling in a Certificate II in Retail Services (SIR20212). This is a hands-on qualification that focuses on customer interaction at the point-of-sale, as well as how to operate a range of retail service technologies. Enquire now for a list of units and the next intake dates. Learn more.

The Certificate I in Retail Services SIR10116 is an entry level certificate for students or new workers needing the basic skills to work with customers in a shop or other retail service environment. The course gives students the opportunity to plan a career in retail while gaining an understanding of teamwork, their personal work responsibilities, and how to use digital technologies. Enquire today for a unit list and funding opportunities. Learn more.

If you’re ready to manage your own team of floor staff (or have your heart set on being the head of your retail department), the Certificate IV in Retail Management delivers the skills you need to manage that frontline team while achieving awesome sales results. Students also learn how to create a customer centric culture, implement customer service strategies, and maintain store security. There are specific entry criteria for this qualification — click for full enrolment details and funding possibilities. Learn more.

The Certificate II in Customer Engagement (BSB20215) teaches students how to engage with customers using a range of media and technologies. Focusing on following workplace guidelines, students learn how to use engagement guides or scripts while responding to customer queries and processing customer complaints. During the course students also become familiar with the standard methods of communication used in a modern workplace and how to determine the expectations and procedures in their own workplace. The Certificate II in Customer Engagement (BSB20215) is a nationally recognised training qualification and part of the official Business Services Training Package. Learn more.

Get started in retail with this entry-level Certificate II in Retail Services (SIR20216). This course delivers a range of job skills essential for working in a service environment including communication, personal presentation, time management, as well as identifying and responding to security risks. You’ll graduate able to confidently engage with customers and help them choose different products and services. Enquire now for funding opportunities and how to enrol. Learn more.

The Diploma of Retail Leadership (SIR50116) is perfect for retail business owners or departmental managers wanting to learn business sales strategies to deliver profitable results. The course is made up of 10 units with an overall focus on retail strategic planning and the leadership skills that drive profitability. Students gain real skills in managing budgets, reducing labour costs and implementing activities that improve the overall financial performance of the business. To enrol in this course students must already hold a Certificate IV in Retail Management or have relevant work experience and employment history (to be deterimined by your chosen course provider). The Diploma of Retail Leadership (SIR50116) is a nationally recognised training qualification and part of the official Retail Services Training Package. Learn more.

The Certificate IV in New Small Business (BSB42615) is designed for anyone setting up a small business in Australia. After completing the first 4 core units, students will understand legal and risk management obligations of small business owners, as well as create a business, marketing and financial plan. Students then complete a further 6 elective units based on the individual needs of each business owner. This could be in Customer Service, Marketing, Computer Applications, Leadership or Finance. The Certificate IV in New Small Business (BSB42615) is a nationally recognised training qualification and part of the official Business Services Training Package. Learn more.

A Certificate III in Customer Engagement is the course for students seeking careers as Customer Service Representatives, Call Centre Operators or Sales Consultants. Students gain skills in dealing with customer complaints, customer service excellence, electronic communication, time management and teamwork. Learn more.