Certificate IV in Business (Sales and Customer Service Professional) (BSB40215)

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Course Description

The Certificate IV in Business (Sales and Customer Service Professional) is ideal for small business owners, managers, and team employees needing skills in customer engagement, sales and marketing. This hands-on course will teach you how to grow your professional network, prepare a sales kit, generate business quotes and proposals, as well as create and implement customer service standards. Even better, the Certificate is recognised right across Australia and can be undertaken either online or in the classroom. Enquire now to see enrolment options and the full list of modules.

Recognition of Prior Learning

The skills and knowledge that you bring to your studies through previous education or employment experience may be credited towards specific units in this course, which can help to shorten your course duration. Please enquire with a course provider to find out more.


The Certificate IV in Business (Sales and Customer Service Professional) (BSB40215) is not available from any Tafe institutions on our database but may be available from other registered training organisations with Government Funding available in your area. See Course Providers.

Average Course Fee


Average Duration

12 months

Online providers

On-campus providers

Nationally Recognised Training

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.


Talking people into changing their minds or their behaviour.

Sales and Marketing

Showing, promoting, and selling products or services, including marketing strategy and tactics and sales control systems.


Confident in talking to others.


This course can help you get a job as:

Job TitleAvg Salary
Office Administrator$1,150 weekly pay
Office Manager$1,150 weekly pay
Sales Consultant$1,250 weekly pay
Small Business Manager$1,440 weekly pay


Government Funding

Each state provides its own Government funding initiatives. Here is a list of funding initiatives that are available for this course.

SA Work Ready

WorkReady is the funding and incentive program in South Australia for Vocational Education and Training (VET). WorkReady provides training and employment opportunities for disadvantaged groups, strategic industries and regional locations.



Course Providers

Filter by government funding, study mode and location.

Government Funding
On Campus