FNS40115 Certificate IV In Credit Management

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Course description

The Certificate IV In Credit Management (FNS40115) is great for students seeking careers with financial institutions like banks, loan companies and brokerage firms. During the course students complete 12 units and graduate with the practical skills to assess credit applications, manage overdue customer accounts, and recover bad or doubtful debts. Students also gain the knowledge to work confidently within the finance and lending industry’s compliance framework.

The Certificate IV In Credit Management (FNS40115) is a nationally recognised training qualification and part of the official Financial Services Training Package.

Nationally recognised

Average duration

12 months

Online or Distance

On-campus or Workplace

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Critical Thinking

Evaluating the benefits and costs of different solutions for a problem.

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.

Economics and Accounting

Economics and accounting, the financial markets, banking and checking and reporting of financial data.


Arithmetic, algebra, geometry, calculus, or statistics.


This course can help you get a job as:

Job TitleAvg Salary
Credit Officer$1,150 weekly pay
Lending Officer$1,250 weekly pay

This course can help you progress to:

Job TitleAvg Salary
Bank Manager$2,400 weekly pay


You will be required to complete a number of units of competencey for this qualifiation. Example units have been provided below but may vary for each provider.

Assess credit applications

This unit describes the skills and knowledge required to assess and verify information provided in credit applications, establish credit terms and limits, and notify customers of credit application outcomes. It applies to individuals who may use a range of organisational techniques to manage credit and debt recovery.

Establish and maintain appropriate security

This unit describes the skills and knowledge required to determine and implement appropriate security options in relation to individual customers to protect the organisation against loss and exposure. It applies to individuals who may use a range of specialised techniques and strategies to manage their work outcomes.

Manage and recover bad and doubtful debts

This unit describes the skills and knowledge required to correctly identify bad debts, negotiate with customers and ascertain means of recovery using actions in line with relevant credit policy. It applies to individuals who work cooperatively with others using a range of managerial and negotiation techniques to facilitate debt recovery processes.

Utilise the legal process to recover outstanding debt

This unit describes the skills and knowledge required to initiate and complete the legal process relating to the recovery of outstanding debt when briefing legal practitioners. It applies to individuals who may use a range of analytical and organisational techniques to assess, organise and implement the requirements of debt recovery processes in cooperation with others.

Manage overdue customer accounts

This unit describes the skills and knowledge required to identify customer accounts which have outstanding payments and negotiate agreements that are monitored for compliance or further action. It applies to individuals who may use a range of organisational and negotiation skills to plan, manage and monitor their work. This unit may be adapted to meet a range of debt recovery and debt management job roles.

Enquire now for a full list of subjects

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Payment options

Interest free payment plan
Most course providers offer flexible payment options for the FNS40115 Certificate IV In Credit Management such as weekly, bi-monthly, or monthly interest-free payments for those who do not wish (or are unable) to pay their tuition fees outright. There is usually a discount for those who pay their tuition fees upfront. Enquire with a course provider to find out more.

Benefits of nationally recognised training

This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.

Recognition of Prior Learning
RTOs are also able to offer Recognition of Prior Learning for work experience or formal qualifications you may have undertaken to shorten the time you have to study. Ask a course provider for more details during the enrolment process.

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