Do you need the skills to manage a call centre or team of customer contact operators? With a Certificate IV in Customer Contact (BSB40312) you will learn how to undertake complex customer interactions while gaining skills in leadership, team coaching, and development. Enquire now for a list of study units and instructions for enrolment.
Please note that weekly pay figures are estimates only of what you could possibly earn.
This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.
Recognition of Prior Learning
RTOs are also able to offer Recognition of Prior Learning for work experience or formal qualifications you may have undertaken to shorten the time you have to study. Ask a course provider for more details during the enrolment process.
Course providers may offer flexible payment options for those who do not wish (or are unable) to pay their tuition fees outright. There is usually a discount for those who pay their tuition fees upfront.
Enquire with a course provider to find out more.