Do you need the skills to manage a call centre or team of customer contact operators? With a Certificate IV in Customer Contact (BSB40312) you will learn how to undertake complex customer interactions while gaining skills in leadership, team coaching, and development. Enquire now for a list of study units and instructions for enrolment.
VET qualifications are nationally recognised and regulated, ensuring all courses meet rigorous standards for quality, relevance, and compliance with industry requirements.
Graduate with the skills you need to start working right away. Build the practical skills and industry knowledge needed to enter the workforce with confidence.
Entry requirements for VET courses include both national standards and additional criteria set by individual Registered Training Organisations (RTOs).
It’s important to review these requirements for each course provider to ensure you meet all necessary prerequisites before applying.
Course fees vary depending on the course provider.
The Certificate IV in Customer Contact will prepare you for the following roles.
Compare all providers for the Certificate IV in Customer Contact available in your area to find the right fit for you.
