Certificate IV in Customer Engagement (BSB40315)

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Course Description

A Certificate IV in Customer Engagement is suitable for managers and supervisors who have or desire an active role in implementing continuous improvement processes and managing customer service. Students will learn how to implement customer service standards and strategies, develop individuals and teams as well as working effectively in customer engagement.

Average Course Fee


Average Duration

12 months

Study Mode


Number of Providers

Nationallity Recognised Course

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Administration and Management

Planning and coordination of people and resources.

Complex Problem Solving

Identifying a problem and finding the best solution to solve it.

Critical Thinking

Evaluating the benefits and costs of different solutions for a problem.


Keeping track of how well people and/or groups are doing in order to make improvements.


34.7% of people gained improved employment status after studying this course.

This course will help you get a job as:

Job TitleAvg Weekly Pay
Analyst (Contact Centre)$0.00
Outbound Customer Engagement Team Leader$0.00

Government Funding

Each state provides its own Government funding initiatives. Here is a list of funding initiatives that are available for this course and details about what it involves and who is eligible.

NSW Funding - Smart and Skilled

Smart and Skilled is the funding program in NSW for Vocational Education and Training (VET). Smart and Skilled provides financial assistance to help people in NSW get the skills they need to find a job and advance their careers.



Course Providers

The following institutions provide this course. You can filter by their eligibility for state and loan programs:

NSW Smart and Skilled