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This course has been replaced by a new qualification

BSB40315

Certificate IV in Customer Engagement

A Certificate IV in Customer Engagement is suitable for managers and supervisors who have or desire an active role in implementing continuous improvement processes and managing customer service. Students will learn how to implement customer service standards and strategies, develop individuals and teams as well as working effectively in customer engagement.

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Delivery mode:
Distance / On Campus / Online / Workplace

Average duration:
12 months

Accreditation:
Nationally recognised training

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Administration and Management

Planning and coordination of people and resources.

Complex Problem Solving

Identifying a problem and finding the best solution to solve it.

Critical Thinking

Evaluating the benefits and costs of different solutions for a problem.

Monitoring

Keeping track of how well people and/or groups are doing in order to make improvements.

Outcomes

This course can help you get a job as:

Job Title
Average Salary
$1,150 weekly pay
$1,150 weekly pay
$1,650 weekly pay
$1,650 weekly pay
$1,400 weekly pay

This course can help you progress to:

Job Title
Average Salary
$1,730 weekly pay
$1,920 weekly pay
$1,730 weekly pay

Please note that weekly pay figures are estimates only of what you could possibly earn.

Units of Competency

You will be required to complete a number of units of competencey for this qualifiation. Example units have been provided below but may vary for each provider.

BSBCUE404 Collect, analyse and record information
BSBCUS401 Coordinate implementation of customer service strategies
BSBCUS403 Implement customer service standards
BSBLED401 Develop teams and individuals
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
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Nationally Recognised Training

This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.

Recognition of Prior Learning

RTOs are also able to offer Recognition of Prior Learning for work experience or formal qualifications you may have undertaken to shorten the time you have to study. Ask a course provider for more details during the enrolment process.

Payment Options

Course providers may offer flexible payment options for those who do not wish (or are unable) to pay their tuition fees outright. There is usually a discount for those who pay their tuition fees upfront.

Enquire with a course provider to find out more.

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We’ll find nearby campuses and check if you’re eligible for funding in your state.

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