Certificate IV in Information Technology Support (ICT40215)

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Course Description

The Certificate IV in Information Technology Support is suitable for students seeking careers as Website Testers, Website Administrators and IT Support Analysts. Students will learn how to identify and resolve client ICT problems, provide first-level remote help-desk support, provide one-to-one instruction as well as locate and troubleshoot ICT equipment, system and software faults.

Recognition of Prior Learning

The skills and knowledge that you bring to your studies through previous education or employment experience may be credited towards specific units in this course, which can help to shorten your course duration. Please enquire with a course provider to find out more.

Tafe

The Certificate IV in Information Technology Support (ICT40215) is not available from any Tafe institutions on our database but may be available from other registered training organisations with Government Funding available in your area. See Course Providers.

Average Course Fee

$3500

Average Duration

12 months

Online providers

On-campus providers

Nationally Recognised Training

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Complex Problem Solving

Identifying a problem and finding the best solution to solve it.

Computers and Electronics

Computer hardware and software, including applications and programming.

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.

Engineering and Technology

Use engineering science and technology to design and produce goods and services.

Outcomes

35.9% of people gained improved employment status after studying this course.

This course can help you get a job as:

Job TitleAvg Salary
Help Desk Team Leader$1,340 weekly pay
Automated Tester$1,340 weekly pay
ICT Service Desk Manager$1,440 weekly pay
Level 2 Support Technician$1,250 weekly pay

This course can help you progress to:

Job TitleAvg Salary
Senior Network Engineer$1,920 weekly pay
IT Manager$1,920 weekly pay
Senior Developer$1,730 weekly pay
System Administrator$1,920 weekly pay
IT Project Manager$1,920 weekly pay

Subjects

You will be required to complete a number of units of competencey for this qualifiation. Example units have been provided below but may vary for each provider.

BSBSUS401
Implement and monitor environmentally sustainable work practices

This unit describes the skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness. It applies to individuals with responsibility for a specific area of work or who lead a work group or team and addresses the knowledge, processes and techniques necessary to implement and monitor environmentally sustainable work practices, including the development of processes and tools.

BSBWHS403
Contribute to implementing and maintaining WHS consultation and participation processes

This unit describes the skills and knowledge required to contribute to setting up, running and improving work health and safety (WHS) consultation and participation processes that are prescribed in legislation. It also covers contributing to communicating relevant information identifying and delivering related training and improving the consultation and participation processes.

ICTICT401
Determine and confirm client business requirements

This unit describes the skills and knowledge required to determine client business system requirements and verify the accuracy of the information gathered. It applies to information and communications technology (ICT) personnel who are required to analyse client expectations and needs, and recommend business system changes.

ICTICT408
Create technical documentation

This unit describes the skills and knowledge required to create technical documentation that is clear to the target audience and easy to navigate. It applies to individuals working as technical writers, designers, developers and support staff who are required to produce technical support documents of their work.

ICTICT418
Contribute to copyright, ethics and privacy in an ICT environment

This unit describes the skills and knowledge required to maintain professional and ethical conduct, as well as to ensure that personal information of stakeholders is handled in a confidential and professional manner when dealing with stakeholders in an information and communications technology (ICT) environment. It applies to ICT personnel who are required to gather information to determine the organisation’s code of ethics, and protect and maintain privacy policies and system security.

Enquire now for a full list of subjects

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Government Funding

Each state provides its own Government funding initiatives. Here is a list of funding initiatives that are available for this course.

ACT Skilled Capital

Skilled Capital is the funding program in the ACT to help students undertake Vocational Education and Training (VET). Skilled Capital gives students in the ACT access to high quality training to maximise employment opportunities.

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ACT User Choice

User Choice Funding is a national funding scheme that subsidises the cost of an Australian Apprenticeship. The level of funding varies by state, and in the Australian Capital Territory (ACT) the subsidies are paid directly to the Registered Training Organisation (RTO) who delivers the training.

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NSW Smart and Skilled

NSW Smart and Skilled is the funding program in NSW for Vocational Education and Training (VET). NSW Smart and Skilled provides financial assistance to help people in NSW get the skills they need to find a job and advance their careers.

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SA Work Ready

WorkReady is the funding and incentive program in South Australia for Vocational Education and Training (VET). WorkReady provides training and employment opportunities for disadvantaged groups, strategic industries and regional locations.

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Course Providers

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Government Funding
Online
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