ICT40215 Certificate IV in Information Technology Support

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Course description

The Certificate IV in Information Technology Support is suitable for students seeking careers as Website Testers, Website Administrators and IT Support Analysts. Students will learn how to identify and resolve client ICT problems, provide first-level remote help-desk support, provide one-to-one instruction as well as locate and troubleshoot ICT equipment, system and software faults.

Nationally recognised

Average duration

12 months

Online or Distance

On-campus

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Complex Problem Solving

Identifying a problem and finding the best solution to solve it.

Computers and Electronics

Computer hardware and software, including applications and programming.

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.

Engineering and Technology

Use engineering science and technology to design and produce goods and services.

Outcomes

This course can help you get a job as:

Job TitleAvg Salary
Automated Tester$1,340 weekly pay
Cyber Security Specialist$1,250 weekly pay
Network Administrator$1,250 weekly pay
Systems Engineer$1,250 weekly pay

This course can help you progress to:

Job TitleAvg Salary
Chief Information Security Officer$1,920 weekly pay
IT Risk Manager$1,920 weekly pay
Data Engineer$1,920 weekly pay
Senior Systems Engineer$1,920 weekly pay
System Administrator$1,920 weekly pay

Subjects

You will be required to complete a number of units of competencey for this qualifiation. Example units have been provided below but may vary for each provider.

BSBSUS401
Implement and monitor environmentally sustainable work practices

This unit describes the skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness. It applies to individuals with responsibility for a specific area of work or who lead a work group or team and addresses the knowledge, processes and techniques necessary to implement and monitor environmentally sustainable work practices, including the development of processes and tools.

BSBWHS403
Contribute to implementing and maintaining WHS consultation and participation processes

This unit describes the skills and knowledge required to contribute to setting up, running and improving work health and safety (WHS) consultation and participation processes that are prescribed in legislation. It also covers contributing to communicating relevant information identifying and delivering related training and improving the consultation and participation processes.

ICTICT401
Determine and confirm client business requirements

This unit describes the skills and knowledge required to determine client business system requirements and verify the accuracy of the information gathered. It applies to information and communications technology (ICT) personnel who are required to analyse client expectations and needs, and recommend business system changes.

ICTICT408
Create technical documentation

This unit describes the skills and knowledge required to create technical documentation that is clear to the target audience and easy to navigate. It applies to individuals working as technical writers, designers, developers and support staff who are required to produce technical support documents of their work.

ICTICT418
Contribute to copyright, ethics and privacy in an ICT environment

This unit describes the skills and knowledge required to maintain professional and ethical conduct, as well as to ensure that personal information of stakeholders is handled in a confidential and professional manner when dealing with stakeholders in an information and communications technology (ICT) environment. It applies to ICT personnel who are required to gather information to determine the organisation’s code of ethics, and protect and maintain privacy policies and system security.

Enquire now for a full list of subjects

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Government funding

The Australian government provides funding to help students who are completing the ICT40215 Certificate IV in Information Technology Support. The type of funding you receive depends on the state that you live in.

There are eligibility requirements for each type of funding. Enquire with a course provider to check your eligibility.

Payment options

Interest free payment plan
Most course providers offer flexible payment options for the ICT40215 Certificate IV in Information Technology Support such as weekly, bi-monthly, or monthly interest-free payments for those who do not wish (or are unable) to pay their tuition fees outright. There is usually a discount for those who pay their tuition fees upfront. Enquire with a course provider to find out more.

Benefits of nationally recognised training

Australian Qualifications Framework
Nationally Recognised Training


This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.

Recognition of Prior Learning
RTOs are also able to offer Recognition of Prior Learning for work experience or formal qualifications you may have undertaken to shorten the time you have to study. Ask a course provider for more details during the enrolment process.

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