BSB50315 Diploma of Customer Engagement

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Course description

A Diploma of Customer Engagement BSB50315 takes the student’s passion for customer service to a whole new level. In this qualification students gain the skills and knowledge needed to fully integrate customer engagement across their whole workplace. And graduating students are empowered to make sure customers maintain a high profile and significance within their organisation.

The Diploma of Customer Engagement BSB50315 is a nationally recognised training qualification and part of the official Business Services Training Package.

Nationally recognised

Average duration

12 months

Online or Distance

On-campus

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Clerical

Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.

Service Orientation

Looking for ways to help people.

Speaking

Confident in talking to others.

Outcomes

This course can help you get a job as:

Job TitleAvg Salary
Customer Service Manager$1,150 weekly pay
Account Manager$1,150 weekly pay
Sales Manager$1,650 weekly pay
Sales Analyst$1,650 weekly pay
Business Development Manager$1,650 weekly pay
Sales Representative$1,400 weekly pay

Payment options

Interest free payment plan
Most course providers offer flexible payment options for the BSB50315 Diploma of Customer Engagement such as weekly, bi-monthly, or monthly interest-free payments for those who do not wish (or are unable) to pay their tuition fees outright. There is usually a discount for those who pay their tuition fees upfront. Enquire with a course provider to find out more.

Benefits of nationally recognised training

This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.

Recognition of Prior Learning
RTOs are also able to offer Recognition of Prior Learning for work experience or formal qualifications you may have undertaken to shorten the time you have to study. Ask a course provider for more details during the enrolment process.

Find a course provider

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