BSB50315 Diploma of Customer Engagement

Enquire Now

Course description

A Diploma of Customer Engagement BSB50315 takes the student’s passion for customer service to a whole new level. In this qualification students gain the skills and knowledge needed to fully integrate customer engagement across their whole workplace. And graduating students are empowered to make sure customers maintain a high profile and significance within their organisation.

The Diploma of Customer Engagement BSB50315 is a nationally recognised training qualification and part of the official Business Services Training Package.

Nationally recognised

Average duration

12 months

Online or Distance

On-campus

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Clerical

Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.

Service Orientation

Looking for ways to help people.

Speaking

Confident in talking to others.

Outcomes

This course can help you get a job as:

Job TitleAvg Salary
Customer Engagement Manager$1,440 weekly pay
Customer Service Team Leader$1,440 weekly pay

Payment options

Interest free payment plan
Most course providers offer flexible payment options for the BSB50315 Diploma of Customer Engagement such as weekly, bi-monthly, or monthly interest-free payments for those who do not wish (or are unable) to pay their tuition fees outright. There is usually a discount for those who pay their tuition fees upfront. Enquire with a course provider to find out more.

Benefits of nationally recognised training

Australian Qualifications Framework
Nationally Recognised Training


This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.

Recognition of Prior Learning
RTOs are also able to offer Recognition of Prior Learning for work experience or formal qualifications you may have undertaken to shorten the time you have to study. Ask a course provider for more details during the enrolment process.

Find a course provider

We’ll find nearby campuses and check if you’re eligible for funding in your state.

Postcode:

Change

Enter your postcode

Most funding schemes have location requirements.

Enter

Residency:

Change

Are you an Australian citizen, Australian Permanent Resident, New Zealand citizen, or eligible Visa holder?

Yes
 
No

Age:

Change

How old are you?

Some funding schemes have age requirements.

Enter

At School:

Change

Are you enrolled in high school?

Yes
 
No

Employed:

Change

Are you currently employed?

Yes
 
No

We'll match the best course provider based on your location and personal circumstances. Confirm your answers by clicking below.

This course provider offers the BSB50315 Diploma of Customer Engagement:

Asset College
Online