CHCCCS019

Recognise and respond to crisis situations

The CHCCCS019 Recognise and respond to crisis situations unit focuses on identifying and addressing imminent crises. It involves ensuring immediate safety, providing referrals to support services, and following organisational procedures to assist individuals in crisis. The unit highlights the importance of collaboration to minimise risks and plan appropriate interventions. It applies to community services workers managing crises through face-to-face, telephone, or remote contact, while also emphasising self-care during crisis support. Enquire now for a full list of entry requirements and available enrolment dates.