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A case manager, also known in some circles as a case worker, plays a huge role in helping clients and patients get the support they need. In general, a case manager is involved in everything from the preliminary assessment and ongoing monitoring of a patient or client to helping develop an overall program of treatment for him or her. Case managers are required in a variety of speciality areas, including but not limited to mental health, alcohol and other drug addiction and child protection.
Case managers are responsible for having a deep knowledge of the various medical and community service options available for clients and patients. While not often expected to provide medical support in terms of hands-on treatment, case managers help build treatment plans and help analyse the effectiveness of these programs. They also help patients with everyday administrative tasks such as scheduling appointments and clarifying any issues with documentation.
There are 16 courses available for people who want to become a Case Manager. These are the top 5 most popular courses.
Possible job outcomes:
The Certificate IV in Community Services is a nationally recognized qualification that prepares students for a career in the community services sector. You will develop skills in community development, case management, diversity, and ethics. Gain hands-on experience through supervised work placements. Graduates can work in various roles, such as community service worker, case manager, and program coordinator in government and non-government organizations..
Average duration: 12 months.
The Diploma of Community Services (Case Management) is a nationally recognized qualification that prepares students for a career in case management within the community services sector. You will develop skills in case management, including planning, intervention, and evaluation. Graduates can work as case managers in government and non-government organizations, supporting clients with complex needs..
The Bachelor of Youth Work is a rewarding degree that will teach you how to support young people in a range of contexts. With this fantastic program you could work in youth education, community services, indigenous welfare, health and rehabilitation, drug and alcohol, housing, justice and policing. The program covers: youth issues, vulnerable people and communities, ethics in human services, youth work in practice, strategies for social change, applied human rights, advocacy and discrimination. Depending on your chosen university you may be eligible for a professional placement with a youth services organisation. Enquire now for admissions and entry information, youth work career outcomes, and universities near you that offer the Bachelor of Youth Work..
Average duration: 3 years.
The Bachelor of Nutrition Science equips students to become nutritionists, focusing on educating about food and nutrition, developing healthy food products, fostering sustainable food systems, and advocating for global food equity. It covers the science of food and nutrition, including human physiology and biochemistry. The course highlights the role of nutrition in health promotion and disease prevention, especially for at-risk groups. This prepares students for emerging industry roles, combining scientific understanding with practical application in nutrition..
Launch your career in public health with the Bachelor of Health Science. With this fantastic degree program you could be tackling alcohol and drug addiction, researching obesity, improving occupational safety systems, or even emergency planning for the next pandemic. Health Science is a very broad study area and (depending on the university) may offer majors in occupational safety, human resources, environmental health, communication and media, health promotion, nutrition bioscience, addiction studies, IT and data analysis. Enquire now for admissions information, available study majors, and universities in your area that offer the Bachelor of Health Science..
In Australia, a full time case manager generally earns $1,150 per week ($59,800 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
Case managers often fall under the greater overall job category of welfare support workers. After a small dip, there were approximately 65,600 welfare support worker jobs in Australia as of May 2019. That number is expected to grow to approximately 80,500 by May 2024. From 2018-2023 there is expected to be 30,000 job openings.
Source: The Labour Market Information Portal - 2019 Occupational Projections and Australian Government Job Outlook
To become a case manager, you generally need a community services qualification. The exact level of qualification required can change from role to role, and each employer could have different expectations. A Certificate III of Community Services can take anywhere from 12-24 months to complete depending on if you study on campus or online and if you study full or part time. Another option is a Diploma of Community Services with a Case Management Specialisation. This learning pathway will often take around 12 months to complete.
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Here are some potential career pathways within case management. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Case Management
Youth Case Worker
$960 weekly pay
Case Manager
$1,150 weekly pay
Case Worker
$1,250 weekly pay
Learn more about Case Manager courses in your area.