Case Manager

A Case Manager, also known in some circles as a case worker, plays a huge role in helping clients and patients get the support they need. In general, a case manager is involved in everything from the preliminary assessment and ongoing monitoring of a patient or client to helping develop an overall program of treatment for him or her. Case managers are required in a variety of speciality areas, including but not limited to mental health, alcohol and other drug addiction and child protection.

Case Managers are responsible for having a deep knowledge of the various medical and community service options available for clients and patients. While not often expected to provide medical support in terms of hands-on treatment, case managers help build treatment plans and help analyse the effectiveness of these programs. They also help patients with everyday administrative tasks such as scheduling appointments and clarifying any issues with documentation.

Future demand High
Average yearly income $83,200
Skill level Advanced

How do I become a case manager?

All skill levels Beginner Experienced
Recommended
CHC52021

Diploma of Community Services (Case Management)
Blended, On Campus, Online
16 - 24 months
$960 - $6,450
  • There are no mandated entry requirements.
Additional requirements may apply.
Case Manager Youth Case Worker Case Worker
Mental Health Case Manager Care Coordinator
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Case Manager Youth Case Worker Case Worker Mental Health Case Manager Care Coordinator + 2 more
CHC52021

Diploma of Community Services
Blended, On Campus, Online
8 - 18 months
$0 - $13,900
  • There are no mandated entry requirements.
Additional requirements may apply.
Case Manager Case Worker Family Support Worker
Community Development Officer Program Coordinator Client Services Officer Crisis Support Worker
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Case Manager Case Worker Family Support Worker Community Development Officer Program Coordinator Client Services Officer Crisis Support Worker + 4 more
CHC42021

Certificate IV in Community Services
Blended, On Campus, Online
6 - 12 months
$30 - $3,950
  • There are no mandated entry requirements.
Additional requirements may apply.
Case Manager Case Worker Community Advocate
Community Care Worker Community Development Worker Community Health Liaison Community Support Worker Family Support Worker Youth Worker
+ 6 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Case Manager Case Worker Community Advocate Community Care Worker Community Development Worker Community Health Liaison Community Support Worker Family Support Worker Youth Worker + 6 more
CHC62015

Advanced Diploma of Community Sector Management
Online
12 months
$6,898
  • There are no mandated entry requirements.
Additional requirements may apply.
Community Development Manager Aged Care Manager Case Manager
Program Manager Disability Team Leader Health Services Manager Practice Manager
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Community Development Manager Aged Care Manager Case Manager Program Manager Disability Team Leader Health Services Manager Practice Manager + 4 more
CHC81115

Graduate Diploma of Family Dispute Resolution
Online
12 months
$11,345
  • Completed Bachelor Degree (AQF Level 7) or above in Psychology, Social Work, Law, Conflict Management, Dispute Resolution, Family Law Mediation or equivalent OR
  • Evidence of relevant skills, knowledge and employment experience OR
  • Hold either National Mediator Accreditation System (NMAS) accreditation or the Mediation skill set from the Community Services Training Package (CHC).
Additional requirements may apply.
Family Counsellor Marriage Counsellor Relationship Counsellor
Family Dispute Resolution Practitioner Case Manager Program Manager
+ 3 more
  • Completed Bachelor Degree (AQF Level 7) or above in Psychology, Social Work, Law, Conflict Management, Dispute Resolution, Family Law Mediation or equivalent OR
  • Evidence of relevant skills, knowledge and employment experience OR
  • Hold either National Mediator Accreditation System (NMAS) accreditation or the Mediation skill set from the Community Services Training Package (CHC).
  • Hold either National Mediator Accreditation System (NMAS) accreditation or the Mediation skill set from the Community Services Training Package (CHC).
Additional requirements may apply.
Family Counsellor Marriage Counsellor Relationship Counsellor Family Dispute Resolution Practitioner Case Manager Program Manager + 3 more
CHC82015

Graduate Certificate in Client Assessment and Case Management
Blended, On Campus
8 - 12 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Case Manager Mental Health Worker Care Coordinator
  • There are no mandated entry requirements.
Additional requirements may apply.
Case Manager Mental Health Worker Care Coordinator

Bachelor of Community Services
Blended, On Campus, Online
3 years
$0 - $65,280
  • There are no mandated entry requirements.
Additional requirements may apply.
Case Manager Family Support Worker Aboriginal Community Care Worker
Aged Care Manager Community Development Manager Community Engagement Officer Public Service Officer Youth Support Officer Community Services Officer Behaviour Therapist Family Therapist Community Rehabilitation Worker Disability Employment Consultant
+ 10 more
CHCSS00140

Case Management Skill Set
Blended, Online
2 - 6 months
$8 - $797
  • There are no mandated entry requirements.
Additional requirements may apply.
Case Manager
  • There are no mandated entry requirements.
Additional requirements may apply.
Case Manager
*Showing course fees for all providers. Some providers may not be available in your area.

Related occupations

Youth Case Worker

Youth Case Workers assist children and teens individually, enhancing their lives while managing files and navigating social welfare systems.

Avg yearly income $72,020
Skill level Advanced

Case Worker

Case Workers assist individuals and families with challenges by assessing needs, creating plans, and coordinating resources effectively.

Avg yearly income $78,000
Skill level Advanced

Mental Health Advocate

A Mental Health Advocate supports individuals by promoting their rights, accessing services, and navigating mental health systems with empathy and guidance.

Avg yearly income $65,000
Skill level Advanced

Common questions

How much do Case Managers earn?

In Australia, a full time case manager generally earns $1,600 per week ($83,200 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

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Courses.com.au Team Industry expert

What are the job opportunities for Case Managers?

Case managers often fall under the greater overall job category of welfare support workers. After a small dip, there were approximately 65,600 welfare support worker jobs in Australia as of May 2019. That number is expected to grow to approximately 80,500 by May 2024. From 2018-2023 there is expected to be 30,000 job openings.

Source: The Labour Market Information Portal - 2019 Occupational Projections and Australian Government Job Outlook

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How long does it take to become a Case Manager?

To become a case manager, you generally need a community services qualification. The exact level of qualification required can change from role to role, and each employer could have different expectations. A Certificate III of Community Services can take anywhere from 12-24 months to complete depending on if you study on campus or online and if you study full or part time. Another option is a Diploma of Community Services with a Case Management Specialisation. This learning pathway will often take around 12 months to complete.

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Further reading

How to start a career in case management

20th July 2020)

What can you do with a Diploma of Community Services (Case Management)?

8th February 2021)

How to start a career in Mental Health

5th August 2021)

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