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Case Manager Courses

A case manager, also known in some circles as a case worker, plays a huge role in helping clients and patients get the support they need. In general, a case manager is involved in everything from the preliminary assessment and ongoing monitoring of a patient or client to helping develop an overall program of treatment for him or her. Case managers are required in a variety of speciality areas, including but not limited to mental health, alcohol and other drug addiction and child protection.

Case managers are responsible for having a deep knowledge of the various medical and community service options available for clients and patients. While not often expected to provide medical support in terms of hands-on treatment, case managers help build treatment plans and help analyse the effectiveness of these programs. They also help patients with everyday administrative tasks such as scheduling appointments and clarifying any issues with documentation.

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Popular Case Manager Courses

There are 3 courses available for people who want to become a Case Manager.

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Frequently Asked Questions

How much do Case Managers earn?

In Australia, a full time case manager generally earns $1,150 per week ($59,800 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

What are the job opportunities for Case Managers?

Case managers often fall under the greater overall job category of welfare support workers. After a small dip, there were approximately 65,600 welfare support worker jobs in Australia as of May 2019. That number is expected to grow to approximately 80,500 by May 2024. From 2018-2023 there is expected to be 30,000 job openings.

Source: The Labour Market Information Portal - 2019 Occupational Projections and Australian Government Job Outlook

How long does it take to become a Case Manager?

To become a case manager, you generally need a community services qualification. The exact level of qualification required can change from role to role, and each employer could have different expectations. A Certificate III of Community Services can take anywhere from 12-24 months to complete depending on if you study on campus or online and if you study full or part time. Another option is a Diploma of Community Services with a Case Management Specialisation. This learning pathway will often take around 12 months to complete.

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Job Pathways

Here are some potential career pathways within case management. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.