Crowd Controller Courses
A Crowd Controller manages behaviour at large events, ensuring safety, conducting risk assessments, and resolving issues while working in a team.
AI Exposure
Low
Core skills such as social intelligence and complex physical tasks remain beyond the capabilities of current AI.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).
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How do I become a Crowd Controller
Get qualified to work as a Crowd Controller with a course recognised across Australia. Speak to a training provider to learn more.
CPP20218
Duration
5 days - 8 months
Study mode
Blended, Distance, On Campus, Online
To get started in one of the most reliable security jobs, you will need to obtain your security licence through the Certificate II in Security Operations (CPP20218). This essential security course provides the formal security training required to work as a licensed unarmed guard, protecting yourself, patrons, and the general public. Whether you are looking for a stable security job or exploring various security courses to enter the industry, this qualification is the industry standard for meeting state re...
Career opportunities
Duration
5 days - 8 months
Study mode
Blended, Distance, On Campus, Online
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CPP31318
Duration
1 day - 12 months
Study mode
Blended, On Campus, Online
The CPP31318 Certificate III in Security Operations is for licensed security guards and crowd controllers who need specialist skills in cash-in-transit or the use of weapons and restraints. You’ll improve your leadership, conflict management and negotiation skills and choose electives that support additional licensing requirements (firearms, batons and handcuffs, canine, cash-in-transit, or control room operations).
Enquire now for the full list of specialisation units and entry requirements.
Career opportunities
Duration
1 day - 12 months
Study mode
Blended, On Campus, Online
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CPPSEC3121
Study mode
Distance, On Campus
The nationally recognised short course CPPSEC3121 Control Persons Using Empty Hand Techniques is for licensed bodyguards and crowd controllers who need the skills to restrain and isolate subjects without using weapons. This course is a mix of hands-on practical techniques, interpersonal and negotiation skills, and in some states and territories must be completed every 3 years. During your studies you will learn how to identify threats, negotiate with subjects to defuse conflict, use recognised empty hand ...
Career opportunities
Study mode
Distance, On Campus
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CPPSEC3111
The CPPSEC3111 Restrain Persons Using Handcuffs teaches how to safely restrain individuals using handcuffs, assessing the need for restraint, ensuring personal safety with appropriate equipment, and maintaining a safe approach distance. It includes applying handcuffs securely, communicating directions and warnings, and removing handcuffs respectfully to maintain control. It applies to security personnel working independently or under supervision, often forming part of licensing requirements in regulated s...
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Related career opportunities
Browse occupations related to Crowd Controller.
Common questions
How much does a Crowd Controller earn?
In Australia, a full time Crowd Controller generally earns $1,460 per week ($75,920 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
What are the job opportunities for a Crowd Controller?
There has been a drop in employment numbers in this industry in recent years. There are currently 590 people working as a Crowd Controller in Australia, compared to 870 five years ago. Crowd Controllers may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
How do I become a Crowd Controller?
If you’re planning a career as a Crowd Controller, consider enrolling in Managing Conflict and Security Risks Using Negotiation. This course covers a range of topics including assessing conflict situations and determining a suitable response, using PPE and communication equipment, using interpersonal skills to gather information and using negotiation techniques to resolve conflict.
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More information
A Crowd Controller manages the behaviour of large groups of people at events such as concerts and sporting competitions. You’ll ensure crowds are being safe and respond to any issues of concern. Crowd Controllers may conduct risk assessments and planning activities before a large event and identify any security issues that need to be addressed.
Crowd Controllers should have strong attention to detail and excellent situational awareness. You’ll need be able to focus for long periods of time and have good problem solving skills. Crowd Controllers should be physically fit and able to work well in a team environment. You should have good conflict negotiation abilities and be able to communicate well.
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