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A Crowd Controller manages the behaviour of large groups of people at events such as concerts and sporting competitions. You’ll ensure crowds are being safe and respond to any issues of concern. Crowd Controllers may conduct risk assessments and planning activities before a large event and identify any security issues that need to be addressed.
Crowd Controllers should have strong attention to detail and excellent situational awareness. You’ll need be able to focus for long periods of time and have good problem solving skills. Crowd Controllers should be physically fit and able to work well in a team environment. You should have good conflict negotiation abilities and be able to communicate well.
There are 2 courses available for people who want to become a Crowd Controller.
Possible job outcomes:
The nationally recognised short course CPPSEC3121 Control Persons Using Empty Hand Techniques is for licensed bodyguards and crowd controllers who need the skills to restrain and isolate subjects without using weapons. This course is a mix of hands-on practical techniques, interpersonal and negotiation skills, and in some states and territories must be completed every 3 years. During your studies you will learn how to identify threats, negotiate with subjects to defuse conflict, use recognised empty hand techniques with minimum force, isolate subjects at a safe distance, monitor wellbeing and safety. Graduate with the confidence to handle difficult situations according to the law. Enquire now for upcoming enrolment dates and the full list of security licence competencies..
Average duration: 1 day.
The CPPSEC3101 Manage Conflict and Security Risks Using Negotiation is a nationally recognised short course for security guards and crowd controllers. To keep your security licence current, in some Australian states you must complete this course every 3 years. Competencies include: assessing conflict situations and determining a suitable response, using PPE and communication equipment, using interpersonal skills to gather information and communicate, using negotiation techniques to resolve conflict, recognising the effects of stress on your own wellbeing, evaluating your response to conflict, and more. Enquire now for entry requirements, security licensing outcomes, and upcoming courses in your local area..
In Australia, a full time Crowd Controller generally earns $1,050 per week ($54,600 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
There has been a drop in employment numbers in this industry in recent years. There are currently 590 people working as a Crowd Controller in Australia, compared to 870 five years ago. Crowd Controllers may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
If you’re planning a career as a Crowd Controller, consider enrolling in Managing Conflict and Security Risks Using Negotiation. This course covers a range of topics including assessing conflict situations and determining a suitable response, using PPE and communication equipment, using interpersonal skills to gather information and using negotiation techniques to resolve conflict.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within security. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Security
Bodyguard
$1,050 weekly pay
CCTV Operator
Crowd Controller
Security Guard
Security Officer
Security System Installer
$960 weekly pay
Investigator
$1,300 weekly pay
Private Investigator
Security Consultant
$1,450 weekly pay
Security Manager
$1,550 weekly pay
Learn more about Crowd Controller courses in your area.