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Engagement Managers create and maintain customer relationships through a variety of initiatives and strategies. They are the primary point of contact for clients and key customers, ensuring that clients receive consistent quality service and all the offerings of their contracts.
As an Engagement Manager you could be meeting with a prospective client to outline the company’s service offerings, resolving a customer complaint in-house, answering an email from a key customer, coaching the sales team on relationship-building, or developing tools to measure customer engagement and overall satisfaction.
To succeed in this occupation you will need to be outgoing and self-confident with outstanding interpersonal skills. You will also need to be highly organised so you can juggle multiple customer accounts and engagement projects.
There is one course available for people who want to become an Engagement Manager.
Possible job outcomes:
The Bachelor of Arts (Chinese) offers an in-depth exploration of Chinese culture and language, relevant due to China's economic prominence and Mandarin's status as the world's most widely spoken language. You'll gain strong Mandarin language skills – listening, speaking, reading, and writing, and a deep comprehension of Chinese culture and history. This practical course equips you with the qualifications needed for a range of international careers, as Australia's ties with China heighten the demand for Mandarin language skills and cultural understanding..
Average duration: 3 years.
Salaries for Customer Engagement Managers start at $80,000 per annum and there are usually opportunties for performance incentives and bonuses. Increase your earning capacity by developing your sales and marketing skills as well as your ability to build authentic relationships.
There are more than 34,000 Customer Service Managers employed across Australia right now, some of these are Engagement Managers. They work in all industries and work sectors including government and not-for-profit.
Launch your career as an Engagement Manager with a VET qualification such as the Diploma of Business (Business Development) or the Advanced Diploma of Business, choosing electives in customer engagement. Alternately, to increase your earning potential, a Bachelor of Business (Marketing) would be ideal.
Source: Australian Government Labour Market Insights 2023
We’ll find nearby campuses and check if you’re eligible for funding in your state.