Engagement Manager Courses
Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.
AI Exposure
High
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).
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How do I become a Engagement Manager
Get qualified to work as a Engagement Manager with a course recognised across Australia. Speak to a training provider to learn more.
BSB50420
Study mode
Blended, Distance, On Campus, Online, RPL, Traineeship
The BSB50420 Diploma of Leadership and Management is for the next generation of business leaders who need highly developed emotional intelligence and the ability to communicate with influence. This nationally recognised diploma has a heavy focus on interpersonal skills and relationship building, while teaching you how to develop administrative systems, operational plans, budgets, policy and compliance documents. Choose electives in areas that support your job role: finance, administration, risk management...
Career opportunities
Study mode
Blended, Distance, On Campus, Online, RPL, Traineeship
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BSB50120
Duration
4 weeks - 24 months
Study mode
Apprenticeship, Blended, Distance, On Campus, Online, RPL, Traineeship
The BSB50120 Diploma of Business is for business leaders and unit managers needing a hands-one qualification that supports their actual job role. This nationally recognised diploma builds on your existing skills and allows you to specialise in one of nine different areas — operations, leadership, organisational development, compliance, sales, digital and data, procurement, records and information management, or evaluation. You’ll graduate with greatly improved confidence, critical thinking and communicati...
Career opportunities
Duration
4 weeks - 24 months
Study mode
Apprenticeship, Blended, Distance, On Campus, Online, RPL, Traineeship
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BSB40920
Duration
5 days - 24 months
Study mode
Blended, Distance, On Campus, Online, RPL, Traineeship
Please note - this is not a building related course.
If you want to be assigned to the next project team, try the BSB40920 Certificate IV in Project Management Practice. This nationally recognised qualification covers the essential project management techniques as well as risk management, procurement, HR, stakeholder engagement, cost management, digital security, and contract law. Choose electives that support your actual job role and graduate ready for work as a project administrator, contractors ...
Career opportunities
Duration
5 days - 24 months
Study mode
Blended, Distance, On Campus, Online, RPL, Traineeship
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BSB50620
Duration
6 months - 24 months
Study mode
Blended, Distance, On Campus, Online, RPL
Become a marketing manager or independent marketing consultant with the BSB50620 Diploma of Marketing and Communication. This nationally recognised diploma builds on your existing skills and marketing knowledge, and teaches you how to develop advanced marketing and social medial engagement plans. During your studies you will be carrying out market research and conducting marketing audits, as well as learning copywriting and the subtle art of persuasion. The course also covers: the marketing mix, budgets a...
Career opportunities
Duration
6 months - 24 months
Study mode
Blended, Distance, On Campus, Online, RPL
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Related career opportunities
Browse occupations related to Engagement Manager.
Common questions
How much do Engagement Managers earn?
Salaries for Customer Engagement Managers start at $80,000 per annum and there are usually opportunties for performance incentives and bonuses. Increase your earning capacity by developing your sales and marketing skills as well as your ability to build authentic relationships.
What are the job opportunities for Engagement Managers?
There are more than 34,000 Customer Service Managers employed across Australia right now, some of these are Engagement Managers. They work in all industries and work sectors including government and not-for-profit.
How do I become an Engagement Manager?
Launch your career as an Engagement Manager with a VET qualification such as the Diploma of Business (Business Development) or the Advanced Diploma of Business, choosing electives in customer engagement. Alternately, to increase your earning potential, a Bachelor of Business (Marketing) would be ideal.
Source: Australian Government Labour Market Insights 2023
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More information
Engagement Managers create and maintain customer relationships through a variety of initiatives and strategies. They are the primary point of contact for clients and key customers, ensuring that clients receive consistent quality service and all the offerings of their contracts.
As an Engagement Manager you could be meeting with a prospective client to outline the company’s service offerings, resolving a customer complaint in-house, answering an email from a key customer, coaching the sales team on relationship-building, or developing tools to measure customer engagement and overall satisfaction.
To succeed in this occupation you will need to be outgoing and self-confident with outstanding interpersonal skills. You will also need to be highly organised so you can juggle multiple customer accounts and engagement projects.
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