SIR20116 Certificate II in Community Pharmacy

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Course Overview

A Certificate II in Community Pharmacy SIR20116 is for students wanting careers as Pharmacy Assistants. This qualification focuses heavily on the retail skills required to work in a pharmacy but also teaches students about the laws and Pharmacy Board of Australia Guidelines for supplying scheduled medicines.

Note: to complete this qualification students must complete 40-80 hours work placement at a pharmacy.

The Certificate II in Community Pharmacy SIR20116 is a nationally recognised training qualification and part of the official Retail Services Training Package.


Nationally recognised training

Average duration

12 months

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.

Medicine and Dentistry

Diagnose and treat human injuries, diseases, and deformities.

Oral Comprehension

Listen to and understand what people say.

Problem Sensitivity

Notice when something is wrong or is likely to go wrong, even if you cannot solve the problem.


This course can help you get a job as:

Job TitleAvg Salary
Pharmacy Assistant$960 weekly pay
Pharmacy Sales Assistant$960 weekly pay
Pharmacy Technician$960 weekly pay

This course can help you progress to:

Job TitleAvg Salary
Dispensary Technician$1,250 weekly pay

Please note that weekly pay figures are estimates only of what you could possibly earn.


You will be required to complete a number of units of competencey for this qualifiation. Example units have been provided below but may vary for each provider.

Participate in workplace health and safety

This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others. The unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, either under direct supervision or with some individual responsibility.

Interact with pharmacy customers

This unit describes the performance outcomes, skills and knowledge required to deliver fundamental customer service to community pharmacy customers. It requires the ability to greet and serve customers and cover a range of customer service enquiries including routine customer problems. This unit applies to pharmacy assistants who work under supervision, with guidance from more experienced team members, and ultimately under the supervising pharmacist.

Work effectively in a community pharmacy

This unit describes the performance outcomes, skills and knowledge required to work effectively in a community pharmacy by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures and by using effective work practices to plan and organise daily work activities. This unit applies to any individual working at any level as a pharmacy or dispensary assistant in a community pharmacy. They may report directly to a retail supervisor or manager, under the overall supervision of a pharmacist, or report directly to a pharmacist.

Use pharmacy practices for infection control

This unit describes the performance outcomes, skills and knowledge required to prevent cross transmission of infection. It requires the ability to follow pharmacy infection control guidelines; use safe and hygienic practices; clean and disinfect equipment and surfaces; and safely dispose of waste. This unit applies to all pharmacy or dispensary assistants in a community pharmacy.

Assist customers with vitamins, minerals and supplements

This unit describes the performance outcomes, skills and knowledge required to gather information about customer needs, and provide suggestions and information on commonly-requested Pharmacy Medicines (S2) and unscheduled vitamins, minerals and supplements. It requires the ability to identify and act on triggers for referral to a pharmacist for therapeutic advice and supply of Pharmacist Only Medicines (S3). This unit applies to pharmacy assistants working in community pharmacies. They work with some independence, under general supervision and guidance from others, but ultimately under the supervising pharmacist.

Enquire now for a full list of subjects

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Benefits of Nationally Recognised Training

This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.

Recognition of Prior Learning
RTOs are also able to offer Recognition of Prior Learning for work experience or formal qualifications you may have undertaken to shorten the time you have to study. Ask a course provider for more details during the enrolment process.

Payment Options

Course providers may offer flexible payment options for those who do not wish (or are unable) to pay their tuition fees outright. There is usually a discount for those who pay their tuition fees upfront.

Enquire with a course provider to find out more.

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