SIRSS00022

Manage Disrespectful, Aggressive or Abusive customers

Build the essential skills to manage disrespectful, aggressive, or abusive customer behaviour with confidence. This qualification is designed for individuals in retail customer service roles, ensuring you can maintain professionalism and safety during challenging interactions. You will learn practical techniques to de-escalate difficult situations and protect your well-being in the workplace. Gain the expertise needed to handle conflict calmly and effectively while delivering excellent service. Enquire now for a full list of entry requirements and available enrolment dates.