Customer Experience: Elevate

Customer Experience (CX) is a future-proof discipline that will remain in demand. It’s an innately human skillset, that technology simply cannot truly understand and replicate.

In this course you will gain a broad understanding of CX, including foundational CX theory, where CX fits in an organisation, and how best to approach influencing others to adopt a CX mindset. You will also graduate with a slew of practical CX skills including CX research and stakeholder management techniques, customer journey mapping, CX strategy design and much more.

You will walk away having created a CX strategy project, that can be actioned in your current role or used as a portfolio piece to demonstrate your practical skillset to current and future employers.

배송 방식

이 과정은 다음과 같은 수강 방식으로 제공됩니다:

입학 요건

수강료

• Pay-in-full online from $2,520*(RRP $2,800)
• Study Now, Pay Later: From $53.85 per week

관련 채용 정보

이 과정은 여러분이 다음과 같은 직무를 수행할 수 있도록 준비시켜 드립니다.

About Academy Xi

At Academy Xi, we’re building a bold community of ambitious changemakers. With our purpose-driven approach towards future-ready career development, we’re committed to unleashing powerful potential across people’s lives.