Service Design: Elevate

We are increasingly moving to a service and experience economy. Never has it been more important for businesses to work within unified, efficient systems to deliver a seamless consumer experience.

According to a recent McKinsey report, organizations who interweave design and data capabilities to solve business problems see up to a 30% increase in performance.

This explains Service Design’s growing importance across industries. It helps build brand differentiation, loyalty, and long-term business value.

This course will set you up for success with knowledge of how to:

• Map a service’s end-to-end journey across digital and offline touchpoints
• Understand how people interact with your company; and identify their pains and gains through a customer journey map
• Translate user stories and propose design approaches to meet stakeholder needs
• Ideate, design, and test workable prototypes
• Adapt products and services in response to ambiguity and constraints
• Prepare a current and future state Service Blueprint to help others execute your service vision
• Set your business apart from the crowd by delivering truly exceptional service experiences
• Put Service Design principles into practice by leveraging a comprehensive toolkit.

배송 방식

이 과정은 다음과 같은 수강 방식으로 제공됩니다:

입학 요건

수강료

• Pay-in-full online from $2,520*(RRP $2,800)
• Study Now, Pay Later: From $53.85 per week

관련 채용 정보

이 과정은 여러분이 다음과 같은 직무를 수행할 수 있도록 준비시켜 드립니다.

About Academy Xi

At Academy Xi, we’re building a bold community of ambitious changemakers. With our purpose-driven approach towards future-ready career development, we’re committed to unleashing powerful potential across people’s lives.