ITeC Academy
Certificate II in Health Support Services
Nationally Recognised Vocational Education and Training (VET)If you’re passionate about helping others and want to work in a team that truly makes a difference, ITeC Academy’s Certificate II in Health Support Services is the perfect entry point into the world of hospitality within aged care. This hands-on, supportive program is designed to give you the practical skills and knowledge to provide support through food handling, meal preparation, and other essential hospitality tasks in aged care environments.
In aged care, food isn’t just about nutrition – it’s about comfort, dignity, and wellbeing. This course prepares you to communicate effectively, follow known routines and procedures, and work as part of a team to provide meals and customer service that enhance the lives of older people. You’ll learn how to:
- Prepare and serve food safely in health or community services settings
- Follow hygiene, infection control and food safety procedures
- Understand and use basic medical terminology related to nutrition and care
- Carry out manual tasks such as lifting and moving kitchen supplies safely
- Work with diverse individuals with empathy and cultural sensitivity
- Operate within established site procedures and use workplace resources effectively
- Support the effective functioning of health and aged care teams
Delivery mode
ITeC Academy offers this course through the following delivery modes:
On campus
Work with instructors and classmates in a supportive and collaborative environment.
Online
Set your own study schedule and balance study with your other commitments.
Mixed Mode: virtual, face to face, online and self-paced
Locations- 1-5 Miller St, Coniston NSW 2500, NSW
Entry requirements
Domestic Students
- There are no mandated entry requirements.
- Be working in the aged care/health sector (only a requirement for the exisiting workers course).
- Basic internet knowledge and ready access to the internet.
- Able to use a computer and have basic digital literacy skills.
- Basic reading and writing skills to answer assessment questions.
- Preferably has own computer/device compatible to course requirements.
*Technology requirements – Contact ITeC Academy if you require assistance with technology requirements to complete this course.
Course fees
- NSW Subsidised Training This training may be subsidised by the NSW Government for eligible individuals. Places are limited.
FULL FEE: $4630
SUBSIDISED FEE: $0-$990
Applicable for NSW/ACT Government subsidised students *conditions apply.
Career opportunities
The Certificate II in Health Support Services will prepare you for the following roles.
Hospital Attendant
A Hospital Attendant performs a range of general duties in a hospital environment. You might help with patient care by moving patients to other sec...
Hospital Orderly
A Hospital Orderly assists with patient care and general tasks in a healthcare environment. You might help patients with showering or dressing or m...
Patient Services Assistant
A Patient Services Assistant helps with patient needs at a hospital or healthcare facility. You might assist patients on arrival or help them with...
Ward Assistant
A Ward Assistant provides help to patients and healthcare staff in a hospital ward. You might assist with the transport of patients or equipment or...
Laundry Worker
A Laundry Worker sorts, washes and finishes laundry for a large organisation or for a range of clients. You might remove stains or carry out small...
About ITeC Academy
ITeC Academy, born from the merger of IRT Academy and Illawarra ITeC, represents a union of two esteemed institutions with a shared vision for education and workforce development. Established to meet the evolving needs of industries such as aged care, construction, trades, entertainment, and hospitality, ITeC Academy is committed to fostering sustainable career pathways through quality training and education.
