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A Patient Services Assistant helps with patient needs at a hospital or healthcare facility. You might assist patients on arrival or help them with other tasks such as dressing or showering. Patient Services Assistants may help with moving patients or transferring them to other sections of the facility. You may also deliver meals or help with other duties as required.
Patient Services Assistants should have good personal skills and be good at customer service. You’ll need to be able to communicate well with patients from a range of backgrounds and be able to listen to their concerns. Patient Services Assistants should work as part of a larger team and follow correct procedures.
There are 2 courses available for people who want to become a Patient Services Assistant.
Possible job outcomes:
A Certificate III in Health Services Assistance HLT33115 is a tailored for students needing the practical skills to assist with nursing work in an acute care environment. Students learn the fundamentals of working within the Australian Health System, transporting and assisting patients in acute care, as well as first aid. The Certificate III in Health Services Assistance HLT33115 is a nationally recognised training qualification and part of the official Health Training Package..
Average duration: 6 months.
Get a support role in the health sector with the nationally recognised HLT23221 Certificate II in Health Support Services. This hands-on qualification can help you get a job in client support, health administration, or food services. The course begins with an introduction to the health and community services workplace including infection controls, communication skills, and safety protocols. You’ll then gain on-the-job work skills according to your specialisation (food, admin, patient care). Enquire now for entry requirements, specialisation units (and their availability), and enrolment opportunities in your area..
Average duration: 12 months.
In Australia, a full time Patient Services Assistant generally earns $960 per week ($49,920 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working in this industry has increased in recent years. There are currently 12,400 people employed as a Patient Services Assistant in Australia compared to 11,200 five years ago. Patient Services Assistants may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
If a career as a Patient Services Assistant interests you, consider enrolling in a Certificate II in Health Support Services. This course looks at transporting patients, complying with infection control procedures and recognising healthy body systems. A Certificate III in Health Services Assistance may also be a suitable qualification.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within healthcare support services. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Healthcare Support Services
Health Care Worker
$960 weekly pay
Hospital Attendant
Hospital Orderly
Infection Prevention and Control Coordinator
Patient Services Assistant
Ward Assistant
Breastfeeding Counsellor
$1,750 weekly pay
Community Educator
Health Educator
$1,250 weekly pay
Health Promotion Officer
$1,730 weekly pay
Medical Administrator
$1,150 weekly pay
Public Health Researcher
$1,442 weekly pay
Sterilisation Technician
$1,050 weekly pay
Public Health Officer
$2,500 weekly pay
Learn more about Patient Services Assistant courses in your area.