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Patient Services Assistant Courses

A Patient Services Assistant supports patients in healthcare facilities by assisting with their needs, providing care, and communicating effectively.

    • AI Exposure: Medium

      This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.

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  • This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
      • NSW
      • ACT
      • VIC
      • QLD
      • TAS
      • WA
      • NT
      • SA
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Patient Services Assistant?

Get qualified to work as a Patient Services Assistant with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Patient Services Assistant generally earns $1,118 per week ($58,136 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

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The number of people working in this industry has increased in recent years. There are currently 12,400 people employed as a Patient Services Assistant in Australia compared to 11,200 five years ago. Patient Services Assistants may find work across all regions of Australia.

Source: Australian Government Labour Market Insights

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If a career as a Patient Services Assistant interests you, consider enrolling in a Certificate II in Health Support Services. This course looks at transporting patients, complying with infection control procedures and recognising healthy body systems. A Certificate III in Health Services Assistance may also be a suitable qualification.

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Related fields of study

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Healthcare Support Services

Healthcare support workers are the behind the scenes champions who provide one-on-one patient care as well as critical cleaning, nursing support, and sterilisation services. Browse training options.

Career opportunities

Further reading

What can you do with a Certificate III in Health Services Assistance?

7th September 2021

How to start a career as a Personal Assistant

2nd December 2021

What can you do with a Certificate IV in Allied Health Assistance?

31st August 2021

All patient services assistant courses

Patient Services Assistant careers

A Patient Services Assistant helps with patient needs at a hospital or healthcare facility. You might assist patients on arrival or help them with other tasks such as dressing or showering. Patient Services Assistants may help with moving patients or transferring them to other sections of the facility. You may also deliver meals or help with other duties as required.

Patient Services Assistants should have good personal skills and be good at customer service. You’ll need to be able to communicate well with patients from a range of backgrounds and be able to listen to their concerns. Patient Services Assistants should work as part of a larger team and follow correct procedures.

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