TrainSmart Australia

Diploma of Community Services (Case Management)

The CHC52021 Diploma of Community Services (Case Management) is a highly sought-after qualification, with a projected job growth of 25.2% over the next five years—making it an excellent choice for aspiring case managers.

This diploma equips you with the skills to:

• Enhance your communication to effectively advocate for clients
• Respond to crises
• Apply counselling techniques
• Address domestic and family violence appropriately
• Work with culturally diverse groups
• Implement case management and community development strategies
• Understand the impact of sociological factors on clients' well-being

The course offers a balanced blend of theoretical knowledge and practical experience. With 24/7 access to our learning management system, you can complete your theoretical study at your own pace—anytime, anywhere.

Simulated practicals are a key feature of the course, allowing you to practise communication and problem-solving skills with actors in realistic community service scenarios. This hands-on learning prepares you for your 200-hour work placement, offering valuable real-world experience and building the confidence you need to succeed in the workplace.

You will also have access to our experienced Health and Community Services Trainers for comprehensive support throughout your studies.

This course is ideal for those already working in the community services sector who are looking to upskill or move into leadership and specialised roles. It's also well-suited to individuals passionate about starting a rewarding career in community services, especially in roles focused on delivering tailored case management support.

If you're considering further study, this diploma provides a strong pathway into the social sciences and other advanced qualifications, enhancing your career opportunities and professional development in the sector.

Key learnings in the CHC52021 Diploma of Community Services (Case Management):

• Person-Centred Practice: Acquire the skills to offer personalised support that empowers individuals to make informed decisions and take control of their paths.
• Community Engagement and Development: Learn how to foster partnerships and create lasting solutions that address the community's needs effectively.
• Coordinating and Managing Complex Cases: Develop the expertise to navigate complex situations, collaborate with others, and implement effective case management strategies.
• Self-Reflection and Ethical Practice: Build self-assessment abilities and cultivate an ethical foundation to maintain accountability and professionalism in your practice.