CHC22015 Certificate II in Community Services

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Course description

The Certificate II in Community Services (CHC22015) is a great choice for students wanting a pathway into the workforce as community services workers. Students gain the foundation skills required to communicate with clients and exchange routine information, as well respond to their immediate needs. The course places a great emphasis on interpersonal skills, personal safety and working with people from different cultural backgrounds.

The Certificate II in Community Services (CHC22015) is a nationally recognised training qualification and part of the official Community Services Training Package.

Nationally recognised

Average duration

12 months

Online or Distance

On-campus or Workplace

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.

Problem Sensitivity

Notice when something is wrong or is likely to go wrong, even if you cannot solve the problem.

Psychology

You have a passion for the study of all aspects of behavior and mental processes.

Social Perceptiveness

Understanding why people react the way they do.

Outcomes

This course can help you get a job as:

Job TitleAvg Salary
Volunteer Coordinator$960 weekly pay
Support Worker$960 weekly pay

This course can help you progress to:

Job TitleAvg Salary
Community Development Manager$1,920 weekly pay
Student Counsellor$1,150 weekly pay
Substance Abuse Counsellor$1,150 weekly pay
Social Worker$1,150 weekly pay
Family Counsellor$1,150 weekly pay

Subjects

You will be required to complete a number of units of competencey for this qualifiation. Example units have been provided below but may vary for each provider.

BSBWOR202
Organise and complete daily work activities

This unit describes the skills and knowledge required to seek feedback for performance improvement and use current technology appropriate to the task. It applies to individuals working under direct supervision who develop basic skills and knowledge for working in a broad range of settings.

CHCCOM001
Provide first point of contact

This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual’s needs, and to respond to immediate needs. This unit applies to service delivery in all community services and health contexts. Workers at this level work under supervision with limited responsibility.

CHCCOM005
Communicate and work in health or community services

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

HLTWHS001
Participate in workplace health and safety

This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others. The unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, either under direct supervision or with some individual responsibility.

TLIX4028
Apply knowledge of logistics

This unit involves the skills and knowledge required to analyse and apply knowledge of logistics in accordance with relevant organisational policy and procedures. It includes accessing and interpreting relevant logistics information and applying this information in the workplace.

Enquire now for a full list of subjects

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Government funding

The Australian government provides funding to help students who are completing the CHC22015 Certificate II in Community Services. The type of funding you receive depends on the state that you live in.

There are eligibility requirements for each type of funding. Enquire with a course provider to check your eligibility.

Payment options

Interest free payment plan
Most course providers offer flexible payment options for the CHC22015 Certificate II in Community Services such as weekly, bi-monthly, or monthly interest-free payments for those who do not wish (or are unable) to pay their tuition fees outright. There is usually a discount for those who pay their tuition fees upfront. Enquire with a course provider to find out more.

Benefits of nationally recognised training

This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.

Recognition of Prior Learning
RTOs are also able to offer Recognition of Prior Learning for work experience or formal qualifications you may have undertaken to shorten the time you have to study. Ask a course provider for more details during the enrolment process.

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We'll match the best course provider based on your location and personal circumstances. Confirm your answers by clicking below.

These course providers offer the CHC22015 Certificate II in Community Services:

TAFE Queensland
On Campus
North Regional TAFE
Distance
Australia-International Institute of Workplace Training
On Campus
Australian Institute of Flexible Learning
Online / On Campus