BSB20211 Certificate II in Customer Contact

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Course Description

Begin your career as a customer service agent with a Certificate II in Customer Contact (BSB20211). You’ll learn how to interact with customers, respond to requests, plus maintain their records and data. You’ll graduate with real-world skills using a range of business technologies including telephone equipment, intranets, enterprise systems and email. Enquire now for enrolment options and the latest intake dates.


The BSB20211 Certificate II in Customer Contact is not available from any Tafe institutions on our database but may be available from other registered training organisations with Government Funding available in your area. See Course Providers.

Average Course Fee


Average Duration

6 months

Online providers

On-campus providers

Nationally Recognised Training

Suitable For

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Government Funding

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