Begin your career as a customer service agent with a Certificate II in Customer Contact (BSB20211). You’ll learn how to interact with customers, respond to requests, plus maintain their records and data. You’ll graduate with real-world skills using a range of business technologies including telephone equipment, intranets, enterprise systems and email. Enquire now for enrolment options and the latest intake dates.
Interest free payment plan
Most course providers offer flexible payment options for the BSB20211 Certificate II in Customer Contact such as weekly, bi-monthly, or monthly interest-free payments for those who do not wish (or are unable) to pay their tuition fees outright. There is usually a discount for those who pay their tuition fees upfront. Enquire with a course provider to find out more.
This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.