BSB20211 Certificate II in Customer Contact

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Course Description

Begin your career as a customer service agent with a Certificate II in Customer Contact (BSB20211). You’ll learn how to interact with customers, respond to requests, plus maintain their records and data. You’ll graduate with real-world skills using a range of business technologies including telephone equipment, intranets, enterprise systems and email. Enquire now for enrolment options and the latest intake dates.

Average Course Fee


Average Duration

6 months

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Nationally Recognised Training

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