BSB20211 Certificate II in Customer Contact

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Course Overview

Begin your career as a customer service agent with a Certificate II in Customer Contact (BSB20211). You’ll learn how to interact with customers, respond to requests, plus maintain their records and data. You’ll graduate with real-world skills using a range of business technologies including telephone equipment, intranets, enterprise systems and email. Enquire now for enrolment options and the latest intake dates.

Accreditation

Nationally recognised training

Average duration

6 months

Outcomes

This course can help you get a job as:

Job TitleAvg Salary
Customer Service Officer$960 weekly pay
Customer Service Representative$960 weekly pay
Sales Consultant$960 weekly pay
Telemarketer$1,050 weekly pay

This course can help you progress to:

Job TitleAvg Salary
Retail Team Leader$1,050 weekly pay
Store Manager$1,350 weekly pay
Customer Service Manager$1,150 weekly pay
Account Manager$1,150 weekly pay
Sales Representative$1,400 weekly pay

Please note that weekly pay figures are estimates only of what you could possibly earn.

Benefits of Nationally Recognised Training

This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.

Payment Options

Course providers may offer flexible payment options for those who do not wish (or are unable) to pay their tuition fees outright. There is usually a discount for those who pay their tuition fees upfront.

Enquire with a course provider to find out more.

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