Begin your career as a customer service agent with a Certificate II in Customer Contact (BSB20211). You’ll learn how to interact with customers, respond to requests, plus maintain their records and data. You’ll graduate with real-world skills using a range of business technologies including telephone equipment, intranets, enterprise systems and email. Enquire now for enrolment options and the latest intake dates.
VET qualifications are nationally recognised and regulated, ensuring all courses meet rigorous standards for quality, relevance, and compliance with industry requirements.
Graduate with the skills you need to start working right away. Build the practical skills and industry knowledge needed to enter the workforce with confidence.
Entry requirements for VET courses include both national standards and additional criteria set by individual Registered Training Organisations (RTOs).
It’s important to review these requirements for each course provider to ensure you meet all necessary prerequisites before applying.
Course fees vary depending on the course provider.
The Certificate II in Customer Contact will prepare you for the following role.
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Compare all providers for the Certificate II in Customer Contact available in your area to find the right fit for you.
