Customer Engagement

Browse careers that are in demand now and meet Australia’s future workforce needs.

Client Services Officer

A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.

Avg yearly income $67,600
Skill level Beginner

Customer Service Officer

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

Avg yearly income $62,400
Skill level Beginner

Customer Service Manager

A Customer Service Manager sets service standards, manages teams, resolves complaints, and reports on customer satisfaction with strong communication skills.

Avg yearly income $93,600
Skill level Advanced

Partnerships Manager

Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.

Avg yearly income $119,600
Skill level Advanced

Customer Relationship Manager

Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.

Avg yearly income $78,000
Skill level Advanced

Customer Service Representative

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

Avg yearly income $56,680
Skill level Beginner

Engagement Manager

Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.

Avg yearly income $117,520
Skill level Beginner
Source: Jobs and Skills Australia

Courses in customer engagement

All skill levels Beginner Experienced
BSB50420

Diploma of Leadership and Management
Blended, On Campus, Online, Traineeship
12 - 24 months
$0 - $8,300
  • There are no mandated entry requirements.
Additional requirements may apply.
Sales Manager Project Manager Operations Manager
Customer Service Manager Team Leader Business Manager
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Sales Manager Project Manager Operations Manager Customer Service Manager Team Leader Business Manager + 3 more
CHC52021

Diploma of Community Services
Blended, On Campus, Online
8 - 18 months
$0 - $13,900
  • There are no mandated entry requirements.
Additional requirements may apply.
Case Manager Family Support Worker Program Coordinator
Community Development Officer Case Worker Crisis Support Worker Client Services Officer
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Case Manager Family Support Worker Program Coordinator Community Development Officer Case Worker Crisis Support Worker Client Services Officer + 4 more
BSB30120

Certificate III in Business
Blended, On Campus, Online
12 months
$0 - $4,361
  • There are no mandated entry requirements.
Additional requirements may apply.
Administration Officer Data Entry Operator Office Assistant
Receptionist Personal Assistant Customer Service Officer Enrolment and Admissions Officer Payroll Clerk Business Support Officer Administrative Assistant
+ 7 more
BSB50120

Diploma of Business
Blended, Online
12 months
$1,499 - $6,422
  • There are no mandated entry requirements.
Additional requirements may apply.
Business Manager Administration Manager Project Officer
Operations Manager Compliance Officer Business Development Manager Office Manager Customer Service Manager Team Leader Executive Assistant
+ 7 more
BSB30120

Certificate III in Business (Administration)
On Campus, Online
12 months
$0 - $5,900
  • There are no mandated entry requirements.
Additional requirements may apply.
Executive Assistant Administration Officer Receptionist
Data Entry Operator Local Government Administration Officer Accounts Clerk Customer Service Officer Ticketing Coordinator Business Administrator Administrative Assistant
+ 7 more
BSB50120

Diploma of Business (Business Development)
Online
12 months
$3,595 - $4,050
  • There are no mandated entry requirements.
Additional requirements may apply.
Business Analyst Partnerships Manager Business Adviser
Strategic Planner Market Research Analyst Sales Manager Business Development Manager Project Coordinator
+ 5 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Business Analyst Partnerships Manager Business Adviser Strategic Planner Market Research Analyst Sales Manager Business Development Manager Project Coordinator + 5 more
SIR30216

Certificate III in Retail
Blended, On Campus
12 months
$0 - $5,900
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Retail Assistant Retail Team Leader
Pharmacy Sales Assistant Cashier Retail Supervisor Bicycle Sales Assistant
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Retail Assistant Retail Team Leader Pharmacy Sales Assistant Cashier Retail Supervisor Bicycle Sales Assistant + 4 more
FNS41820

Certificate IV in Financial Services
On Campus
12 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Loan Administrator Banking Officer Lending Officer
Compliance Officer Payroll Officer Credit Officer Customer Relationship Manager
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Loan Administrator Banking Officer Lending Officer Compliance Officer Payroll Officer Credit Officer Customer Relationship Manager + 4 more
BSB30120

Certificate III in Business (Customer Engagement)
Blended, On Campus
12 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Local Government Customer Service Assistant Client Services Officer Sales Representative
Sales Consultant Customer Service Representative Concierge Help Desk Support
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Local Government Customer Service Assistant Client Services Officer Sales Representative Sales Consultant Customer Service Representative Concierge Help Desk Support + 4 more
BSB80320

Graduate Diploma of Strategic Leadership
Blended, Online
18 months
$12,995
  • At least 5 years work experience in a related field OR
  • Completed Diploma (AQF Level 5) or above in related fields of study and 3 years equivalent full-time relevant workplace experience OR
  • Completed Bachelor degree in related fields of study and 2 years equivalent full-time relevant workplace experience.
Additional requirements may apply.
Innovation Strategist Global Management Consultant Strategy Manager
General Manager Chief Executive Officer (CEO) Board Member Cluster Manager Chief Operating Officer (COO) Executive Director Partnerships Manager
+ 7 more
  • At least 5 years work experience in a related field OR
  • Completed Diploma (AQF Level 5) or above in related fields of study and 3 years equivalent full-time relevant workplace experience OR
  • Completed Bachelor degree in related fields of study and 2 years equivalent full-time relevant workplace experience.
  • Completed Bachelor degree in related fields of study and 2 years equivalent full-time relevant workplace experience.
Additional requirements may apply.
Innovation Strategist Global Management Consultant Strategy Manager General Manager Chief Executive Officer (CEO) Board Member Cluster Manager Chief Operating Officer (COO) Executive Director Partnerships Manager + 7 more
BSB50120

Diploma of Business (Leadership)
Online
12 months
$3,595
  • There are no mandated entry requirements.
Additional requirements may apply.
Sales Manager Team Leader Supervisor
Human Resources Manager General Manager Marketing Manager Business Adviser Project Manager Corporate Services Manager Business Relationship Manager
+ 7 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Sales Manager Team Leader Supervisor Human Resources Manager General Manager Marketing Manager Business Adviser Project Manager Corporate Services Manager Business Relationship Manager + 7 more
ICT20120

Certificate II in Applied Digital Technologies
On Campus
24 weeks
$0 - $4,500
  • There are no mandated entry requirements.
Additional requirements may apply.
Administrative Assistant Customer Service Officer Office Assistant
Data Entry Operator Receptionist
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Administrative Assistant Customer Service Officer Office Assistant Data Entry Operator Receptionist + 2 more

Service Design: Elevate
Online
6 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Digital Business Strategist Service Designer Service Delivery Manager
Product Designer Innovation Manager UX Designer
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Digital Business Strategist Service Designer Service Delivery Manager Product Designer Innovation Manager UX Designer + 3 more

Customer Experience: Elevate
Online
6 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Customer Service Manager Community Relations Manager
Customer Success Manager Customer Experience Manager
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Customer Service Manager Community Relations Manager Customer Success Manager Customer Experience Manager + 2 more

Service Design: Foundations
Online
6 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Experience Manager Design Strategist Service Designer
Operations Manager Product Manager UX Designer
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Experience Manager Design Strategist Service Designer Operations Manager Product Manager UX Designer + 3 more

Certified Salesforce Professional (Administrator)
Online
5 months
  • There are no mandated entry requirements.
Additional requirements may apply.
Salesforce Administrator Salesforce Developer Customer Success Manager
IT Support Officer Customer Relationship Manager Operations Coordinator
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Salesforce Administrator Salesforce Developer Customer Success Manager IT Support Officer Customer Relationship Manager Operations Coordinator + 3 more

IT Service Management Professional (ITIL® 4)
Online
3 months
  • There are no mandated entry requirements.
Additional requirements may apply.
IT Technician IT Support Officer ICT Project Manager
Service Manager Service Delivery Manager Change Manager IT Operations Manager IT Consultant
+ 5 more
  • There are no mandated entry requirements.
Additional requirements may apply.
IT Technician IT Support Officer ICT Project Manager Service Manager Service Delivery Manager Change Manager IT Operations Manager IT Consultant + 5 more

Bachelor of Business
On Campus, Online
12 - 36 months
$0 - $55,200
  • There are no mandated entry requirements.
Additional requirements may apply.
Client Services Officer Engagement Manager Partnerships Manager
Art Dealer Investment Banking Analyst Company Director Management Consultant Change And Communications Manager Business Consultant Head of Digital Strategy Transformation Business Specialist Business Services Manager General Manager Operations Analyst Strategy Manager Inventory Planner Business Process Analyst Innovation Strategist
+ 15 more
SIR20216

Certificate II in Retail Services
Blended, Distance, On Campus, Online, Traineeship
4 - 24 months
$0 - $4,330
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant Customer Service Representative
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant Customer Service Representative
SIR10116

Certificate I in Retail Services
Blended, On Campus, Online, Traineeship
4 - 6 months
$0 - $1,885
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Retail Assistant
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Retail Assistant
*Showing course fees for all providers. Some providers may not be available in your area.

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