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Customer Service Representative Courses

Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and managing complaints.

As a customer service advisor you could be taking phone calls and answering emails (or chat), advising a customer on the status of their order, inputting customer data into a CRM (Customer Relationship Management software), or referring a high-end complaint to the appropriate manager or team leader.

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Popular Customer Service Representative Courses

There are 15 courses available for people who want to become a Customer Service Representative. These are the top 5 most popular courses.

BSB30120
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SIR30216
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BSB30415
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BSB30115
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BSB30120
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Frequently Asked Questions

How much do Customer Service Representatives earn?

In Australia, a full time Customer Service Representative generally earns $1,196 per week ($62,192 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

What are the job opportunities for Customer Service Representatives?

There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.

Source: *Source: Australian Government Job Outlook 2020

How do I become a Customer Service Representative?

To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.

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Job Pathways

Here are some potential career pathways within customer engagement and retail operations. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.