Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and managing complaints.
As a customer service advisor you could be taking phone calls and answering emails (or chat), advising a customer on the status of their order, inputting customer data into a CRM (Customer Relationship Management software), or referring a high-end complaint to the appropriate manager or team leader.
There are 9 courses available for people who want to become a Customer Service Representative.