Customer Service Representative Courses
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
AI Exposure
Medium
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).
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How do I become a Customer Service Representative
Get qualified to work as a Customer Service Representative with a course recognised across Australia. Speak to a training provider to learn more.
BSB30120
Duration
6 months - 24 months
Study mode
Blended, Distance, On Campus, Online, RPL, Traineeship
Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities.
Career opportunities
Duration
6 months - 24 months
Study mode
Blended, Distance, On Campus, Online, RPL, Traineeship
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BSB30120
Duration
10 weeks - 24 months
Study mode
Apprenticeship, Blended, Distance, On Campus, Online, RPL, Traineeship
The BSB30120 Certificate III in Business prepares you for an administrative role. You’ll gain essential communication and teamwork skills, then specialise in an area that supports your career aspirations. Specialty areas include: technology and IT, business competence, teamwork and relationships, customer service, accounts, medical administration, records management. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates.
Career opportunities
Duration
10 weeks - 24 months
Study mode
Apprenticeship, Blended, Distance, On Campus, Online, RPL, Traineeship
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SIR30216
Duration
2 weeks - 24 months
Study mode
Apprenticeship, Blended, Distance, On Campus, Online, RPL, Traineeship
The Certificate III in Retail (SIR30216) is perfect for students seeking roles in places like shops, specialty retailers, supermarkets, and department stores. Student begin their studies with the safety aspects of the retail workplace, learning how to identify and respond to security risks.
This course has a strong focus on interpersonal skills and selling, so students graduate confidently able to engage with customers, sell products and services, assist with customer complaints, and be an effective membe...
Career opportunities
Duration
2 weeks - 24 months
Study mode
Apprenticeship, Blended, Distance, On Campus, Online, RPL, Traineeship
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HLT47121
Study mode
Blended, Traineeship
Become a qualified pharmacy technician with the HLT47121 Certificate IV in Hospital or Health Services Pharmacy Support. This nationally recognised qualification will help you get a job in retail pharmacies, hospitals, and community pharmacy organisations. Even better, you can specialise in compounding, clinical support, or leadership. You will learn how to: pack pharmaceutical products, dispense prescriptions and medication orders, order and control pharmaceutical stocks, assist patients with prescriptio...
Career opportunities
Study mode
Blended, Traineeship
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Related career opportunities
Browse occupations related to Customer Service Representative.
Common questions
How much do Customer Service Representatives earn?
In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
What are the job opportunities for Customer Service Representatives?
There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.
Source: *Source: Australian Government Labour Market Insights
How do I become a Customer Service Representative?
To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.
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More information
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and managing complaints.
As a customer service advisor you could be taking phone calls and answering emails (or chat), advising a customer on the status of their order, inputting customer data into a CRM (Customer Relationship Management software), or referring a high-end complaint to the appropriate manager or team leader.
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