Certificate II in Customer Engagement (BSB20215)

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Course Description

The Certificate II in Customer Engagement (BSB20215) teaches students how to engage with customers using a range of media and technologies. Focusing on following workplace guidelines, students learn how to use engagement guides or scripts while responding to customer queries and processing customer complaints.

During the course students also become familiar with the standard methods of communication used in a modern workplace and how to determine the expectations and procedures in their own workplace.

The Certificate II in Customer Engagement (BSB20215) is a nationally recognised training qualification and part of the official Business Services Training Package.

Average Course Fee

Unknown

Average Duration

6 months

Study Mode

Online

Number of Providers

Nationally Recognised Training

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Active Listening

Listening to others, not interrupting, and asking good questions.

Clerical

Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.

Speaking

Confident in talking to others.

Outcomes

This course can help you get a job as:

Job TitleAvg Salary
Customer Engagement Specialist$960 weekly pay
Customer Service Representative$960 weekly pay
Sales Specialist$960 weekly pay

This course can help you progress to:

Job TitleAvg Salary
Customer Engagement Manager$1,440 weekly pay
Customer Service Team Leader$1,440 weekly pay
Customer Engagement Manager$1,440 weekly pay
Customer Service Team Leader$1,440 weekly pay

Government Funding

Enquire with a provider for more details.

Course Providers

The following institutions provide this course.