ICT20115 Certificate II in Information, Digital Media and Technology

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Course Description

The Certificate II in Information, Digital Media and Technology (ICT20115) gives students the basic skills and knowledge to use information and communications technology in any industry. Students begin their learning with the essentials of operating systems and computer hardware, while using software applications like Word and Excel. Social media platforms as well as digital tools for editing photos, video and audio are also covered in the course.

The Certificate II in Information, Digital Media and Technology (ICT20115) is a nationally recognised training qualification and part of the official Information and Communications Technology Training Package.

Recognition of Prior Learning

The skills and knowledge that you bring to your studies through previous education or employment experience may be credited towards specific units in this course, which can help to shorten your course duration. Please enquire with a course provider to find out more.

Average Course Fee


Average Duration

12 months

Online providers

On-campus providers

Nationally Recognised Training

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:


Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

Computers and Electronics

Computer hardware and software, including applications and programming.

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.

Engineering and Technology

Use engineering science and technology to design and produce goods and services.


22.3% of people gained improved employment status after studying this course.

This course can help you get a job as:

Job TitleAvg Salary
Software Tester$960 weekly pay
QA Tester$960 weekly pay
Level 1 Support Technician$865 weekly pay
Administration Assistant$770 weekly pay
Help Desk Analyst$865 weekly pay

This course can help you progress to:

Job TitleAvg Salary
Help Desk Team Leader$1,340 weekly pay
Level 2 Support Technician$1,250 weekly pay
SQL Developer$1,250 weekly pay
Automated Tester$1,340 weekly pay
ICT Service Desk Manager$1,440 weekly pay


You will be required to complete a number of units of competencey for this qualifiation. Example units have been provided below but may vary for each provider.

Participate in environmentally sustainable work practices

This unit describes the performance outcomes, skills and knowledge required to effectively measure current resource use and to carry out improvements including reducing the negative environmental impact of work practices.

Contribute to health and safety of self and others

This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents. It covers following work health and safety (WHS) and emergency procedures and instructions, implementing WHS requirements and participating in WHS consultative processes. It applies to individuals who require a basic knowledge of WHS to carry out work in a defined context under direct supervision or with some individual responsibility, in a range of industry and workplace contexts.

Use computer operating systems and hardware

This unit describes the skills and knowledge required to select, configure and use computer operating systems and basic computer hardware, including configuring the operating system to work with a variety of hardware peripherals and types of information and communications technology (ICT) equipment. It applies to individuals who may work under supervision and provide support to others using a range of skills to identify and resolve issues.

Work and communicate effectively in an ICT environment

This unit describes the skills and knowledge required to work and communicate effectively within organisational policies and governance arrangements, using information and communications technology (ICT) systems, equipment and software. It applies to individuals who may work under supervision with responsibility to support others within a small office environment.

Operate application software packages

This unit describes the skills and knowledge required to identify, select and operate three commercial software packages, including a word-processing and a spreadsheet application package. It applies to individuals who utilise different software applications within a small to large office environment to produce diverse documents.

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Government Funding

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Course Providers

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Government Funding
On Campus