Help Desk Support Courses

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Introduction
Courses
FAQs
Locations
Job Pathways

What does a Help Desk Support Technician do?

Help Desk Support Technicians provide technical support for computer hardware, software, cyber networks, multi-cloud, and computer infrastructure. They work on internal support desks at larger businesses and corporations, or commercial help desks at software companies and IT firms.

As a Help Desk Support Technician you’ll be responding to email, chat, and phone enquiries — troubleshooting system faults and setting up new users. You’ll require excellent problem solving, communication, and time management skills.

Help Desk Support Courses

There are 4 courses available for people who want to become a Help Desk Support.

ICT20115
Certificate II in Information, Digital Media and Technology

Distance

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ICT30120
Certificate III in Information Technology

Online

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ICT30118
Certificate III in Information, Digital Media and Technology

Campus / Distance / Online

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ICT30118
Certificate III in Interactive Gaming and Programming Specialisation

Online

VIEW DETAILS

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FAQs

How much do Help Desk Support Technicians earn?

In Australia, a full time Help Desk Support Technician generally earns $1,498 per week ($77, 896 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

What are the job opportunities for Help Desk Support Technicians?

Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Job Outlook 2020

How do I become a Help Desk Support Technician?

Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

Courses by Location

Learn more about Help Desk Support courses in your area.

Job Pathways

Here are some potential career pathways within it networks and system administration and it support. Click on the occupation for information on the course you should enrol in to start your journey.

IT Networks and System Administration

Help Desk Support

$960 weekly pay

Service Desk Analyst

$960 weekly pay

Cyber Security Specialist

$1,250 weekly pay

Network Administrator

$1,250 weekly pay

Systems Engineer

$1,250 weekly pay

Chief Information Security Officer

$1,920 weekly pay

Cloud Engineer

$1,920 weekly pay

IT Risk Manager

$1,920 weekly pay

Senior Systems Engineer

$1,920 weekly pay

$1,920 weekly pay

$960 weekly pay

$960 weekly pay

Network Administrator

$1,250 weekly pay

IT Manager

$1,920 weekly pay

System Administrator

$1,920 weekly pay

Sourced from The Australian Apprenticeships & Traineeships Information Service (aapathways.com.au) funded by the Australian Government Department of Education and Training and MySkills.gov.au.