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Help Desk Support Technicians provide technical support for computer hardware, software, cyber networks, multi-cloud, and computer infrastructure. They work on internal support desks at larger businesses and corporations, or commercial help desks at software companies and IT firms.
As a Help Desk Support Technician you’ll be responding to email, chat, and phone enquiries — troubleshooting system faults and setting up new users. You’ll require excellent problem solving, communication, and time management skills.
There are 7 courses available for people who want to become a Help Desk Support. These are the top 5 most popular courses.
Possible job outcomes:
The ICT30120 Certificate III in Information Technology is for IT technicians and programmers seeking the most up-to-date skills in animation, cloud computing, cyber security, digital media, IT support, programming, ICT systems, and web development. You’ll develop your critical thinking and problem solving abilities, then graduate with the confidence to learn to work within a dynamic ICT team. Enquire now for the full list of study units, elective streams, and upcoming enrolment dates..
Average duration: 12 months.
The ICT30120 Certificate III in Information Technology (Programming) is a nationally recognised qualification that delivers work-based coding and object-orientated language skills. During your studies you’ll gain a holistic introduction to the ICT career path while learning introductory programming techniques and critical thinking skills. The course covers: teamwork and communication, ICT ethics and privacy, working with clients, cyber security awareness, configuring and deploying IT testing tools, writing scripts for software applications, and more. Enquire now for the full list of study units, programming competencies, and upcoming enrolment dates..
Learn Web Development for work or personal interest with the ICT30120 Certificate III in Information Technology (Web Development). This nationally recognised qualification provides a holistic introduction to the ICT career path and web development skill set. During your studies you’ll be learning to build simple web pages and producing digital images for web applications. The course also covers: social media, CSS markup language, introductory programming techniques, working with clients and IT co-workers, critical thinking and problem solving. Enquire now for the full list of study units, graduation competencies, and upcoming course dates..
Join an IT Cyber Security team with the ICT30120 Certificate III in Information Technology (Basic Cyber Security Awareness). This nationally recognised qualification provides a holistic introduction to the ICT career path and delivers hands-on skills in programming, critical thinking, and cyber security support. The course covers: protecting online personal information, identifying online security threats, maintaining security of digital devices, assisting the team carry out cyber security threat assessments and risk management. Enquire now for the full list of study units, ICT career outcomes, and upcoming enrolment dates..
The nationally recognised ICT40120 Certificate IV in Information Technology qualifies you for work as an ICT support technician in Australia and abroad. It’s a comprehensive course that covers critical aspects of cyber security, networking and ICT industry best practices — while gaining intermediate skills in C#, SQL, XML, HTML, JSON and JavaScript. Enquire now for the full list of study units, vendor certifications, and your eligibility for subsidised training..
In Australia, a full time Help Desk Support Technician generally earns $1,498 per week ($77, 896 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.
Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.
Source: Australian Government Labour Market Insights
Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.
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Here are some potential career pathways within it networks and system administration and it support. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
IT Networks and System Administration
Help Desk Support
$960 weekly pay
QA Tester
Service Desk Analyst
Software Tester
Computer Engineer
$1,440 weekly pay
Computer Systems Technician
$1,350 weekly pay
Network Administrator
Network Engineer
$1,500 weekly pay
Network Security Engineer
$1,250 weekly pay
Systems Engineer
Chief Information Security Officer (CISO)
$2,400 weekly pay
Cloud Architect
$1,920 weekly pay
Cloud Engineer
Cyber Security Specialist
$2,110 weekly pay
Enterprise Architect
$2,500 weekly pay
IT Risk Manager
Network Architect
$2,300 weekly pay
Network Specialist
Senior Systems Engineer
Systems Administrator
Technical Project Manager
IT Support
Computer Technician
$1,150 weekly pay
IT Support Officer
IT Support Technician
IT Technician
ICT Support Engineer
IT Manager
Learn more about Help Desk Support courses in your area.