Enrol in a Certificate II in Tourism (SIT20116) to learn the essential knowledge required on a daily basis to work in the tourism and travel industry. This is an entry-level qualification and a pathway to the tourism sector.
Students gain practical skills in customer service, staying safe at work, and communication. Most especially communicating while showing social sensitivity and avoiding cross cultural misunderstandings.
The Certificate II in Tourism (SIT20116) is a nationally recognised training qualification and part of the official Tourism, Travel and Hospitality Training Package.
Average Course Fee
Number of Providers
Nationally Recognised Training
This course is ideal for people who have the following knowledge, skills or abilities:
Listening to others, not interrupting, and asking good questions.
Customer and Personal Service
Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.
History and Archeology
Events of the past, their causes, how we learn about them, and how they influence the way we live today.
Understanding why people react the way they do.
This course can help you get a job as:
This course can help you progress to:
Enquire with a provider for more details.
The following institutions provide this course.
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