SIT20116 Certificate II in Tourism

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Course description

Enrol in a Certificate II in Tourism (SIT20116) to learn the essential knowledge required on a daily basis to work in the tourism and travel industry. This is an entry-level qualification and a pathway to the tourism sector.

Students gain practical skills in customer service, staying safe at work, and communication. Most especially communicating while showing social sensitivity and avoiding cross cultural misunderstandings.

The Certificate II in Tourism (SIT20116) is a nationally recognised training qualification and part of the official Tourism, Travel and Hospitality Training Package.

Nationally recognised

Average duration

12 months

Online or Distance

On-campus

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Active Listening

Listening to others, not interrupting, and asking good questions.

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.

History and Archeology

Events of the past, their causes, how we learn about them, and how they influence the way we live today.

Social Perceptiveness

Understanding why people react the way they do.

Outcomes

This course can help you get a job as:

Job TitleAvg Salary
Events Assistant$865 weekly pay
Tour Coordinator$960 weekly pay
Exhibition Coordinator$960 weekly pay
Front of House Assistant$960 weekly pay

This course can help you progress to:

Job TitleAvg Salary
Event Planner$1,250 weekly pay
Event Manager$1,250 weekly pay
Event Planner$1,250 weekly pay
Event Manager$1,250 weekly pay
Event Planner$1,250 weekly pay

Subjects

You will be required to complete a number of units of competencey for this qualifiation. Example units have been provided below but may vary for each provider.

SITTIND001
Source and use information on the tourism and travel industry

This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.

SITTTSL001
Operate online information systems

This unit describes the performance outcomes, skills and knowledge required to operate an online information system to source information for various operational purposes. It requires the ability to identify information requirements and locate, check and download information.

SITXCCS003
Interact with customers

This unit describes the performance outcomes, skills and knowledge required to deliver fundamental customer service to both internal and external customers. It requires the ability to greet and serve customers, and respond to a range of basic customer service enquiries, including routine customer problems.

SITXCOM002
Show social and cultural sensitivity

This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise. The unit applies to all tourism, travel, hospitality and event sectors.

SITXWHS001
Participate in safe work practices

This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices. The unit applies to all tourism, travel, hospitality and event sectors and to any small, medium or large organisation.

Enquire now for a full list of subjects

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Government funding

The Australian government provides funding to help students who are completing the SIT20116 Certificate II in Tourism. The type of funding you receive depends on the state that you live in.

There are eligibility requirements for each type of funding. Enquire with a course provider to check your eligibility.

Payment options

Interest free payment plan
Most course providers offer flexible payment options for the SIT20116 Certificate II in Tourism such as weekly, bi-monthly, or monthly interest-free payments for those who do not wish (or are unable) to pay their tuition fees outright. There is usually a discount for those who pay their tuition fees upfront. Enquire with a course provider to find out more.

Benefits of nationally recognised training

Australian Qualifications Framework
Nationally Recognised Training


This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.

Recognition of Prior Learning
RTOs are also able to offer Recognition of Prior Learning for work experience or formal qualifications you may have undertaken to shorten the time you have to study. Ask a course provider for more details during the enrolment process.

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We'll match the best course provider based on your location and personal circumstances. Confirm your answers by clicking below.

These course providers offer the SIT20116 Certificate II in Tourism:

Australian College
Online
TAFE Queensland
On Campus
North Regional TAFE
Distance / On Campus