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Course Description

Enrol in a Certificate II in Tourism (SIT20116) to learn the essential knowledge required on a daily basis to work in the tourism and travel industry. This is an entry-level qualification and a pathway to the tourism sector.

Students gain practical skills in customer service, staying safe at work, and communication. Most especially communicating while showing social sensitivity and avoiding cross cultural misunderstandings.

The Certificate II in Tourism (SIT20116) is a nationally recognised training qualification and part of the official Tourism, Travel and Hospitality Training Package.

Average Course Fee


Average Duration

12 months

Study Mode


Number of Providers

Nationally Recognised Training

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Active Listening

Listening to others, not interrupting, and asking good questions.

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.

History and Archeology

Events of the past, their causes, how we learn about them, and how they influence the way we live today.

Social Perceptiveness

Understanding why people react the way they do.


This course can help you get a job as:

Job TitleAvg Salary
Events Assistant$865 weekly pay
Tour Coordinator$960 weekly pay
Exhibition Coordinator$960 weekly pay
Front of House Assistant$960 weekly pay

This course can help you progress to:

Job TitleAvg Salary
Event Planner$1,250 weekly pay
Event Manager$1,250 weekly pay
Event Planner$1,250 weekly pay
Event Manager$1,250 weekly pay
Event Planner$1,250 weekly pay

Government Funding

Enquire with a provider for more details.

Course Providers

The following institutions provide this course.