A Certificate III in Customer Engagement is the course for students seeking careers as Customer Service Representatives, Call Centre Operators or Sales Consultants. Students gain skills in dealing with customer complaints, customer service excellence, electronic communication, time management and teamwork.
This course is ideal for people who have the following knowledge, skills or abilities:
You will be required to complete a number of units of competencey for this qualifiation. Example units have been provided below but may vary for each provider.
The Australian government provides funding to help students who are completing the BSB30215 Certificate III in Customer Engagement. The type of funding you receive depends on the state that you live in.
There are eligibility requirements for each type of funding. Enquire with a course provider to check your eligibility.
Interest free payment plan
Most course providers offer flexible payment options for the BSB30215 Certificate III in Customer Engagement such as weekly, bi-monthly, or monthly interest-free payments for those who do not wish (or are unable) to pay their tuition fees outright. There is usually a discount for those who pay their tuition fees upfront. Enquire with a course provider to find out more.
This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.
Recognition of Prior Learning
RTOs are also able to offer Recognition of Prior Learning for work experience or formal qualifications you may have undertaken to shorten the time you have to study. Ask a course provider for more details during the enrolment process.