Certificate III in Customer Engagement BSB30215

Overview
Suitability
Outcomes
Subjects
Funding
Benefits
Fees

Course Overview

A Certificate III in Customer Engagement is the course for students seeking careers as Customer Service Representatives, Call Centre Operators or Sales Consultants. Students gain skills in dealing with customer complaints, customer service excellence, electronic communication, time management and teamwork.

Accreditation

Nationally recognised training

Average duration

12 months

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Communications and Media

Media production, communication, and dissemination. Includes written, spoken, and visual media.

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.

Persuasion

Talking people into changing their minds or their behaviour.

Sales and Marketing

Showing, promoting, and selling products or services, including marketing strategy and tactics and sales control systems.

Outcomes

This course can help you get a job as:

Job Title	Avg Salary
Customer Service Officer	$960 weekly pay
Customer Service Representative	$960 weekly pay
Sales Consultant	$960 weekly pay
Telemarketer	$1,050 weekly pay

This course can help you progress to:

Job Title	Avg Salary
Retail Team Leader	$1,050 weekly pay
Store Manager	$1,350 weekly pay
Customer Service Manager	$1,150 weekly pay
Account Manager	$1,150 weekly pay
Sales Representative	$1,400 weekly pay

Please note that weekly pay figures are estimates only of what you could possibly earn.

Subjects

You will be required to complete a number of units of competencey for this qualifiation. Example units have been provided below but may vary for each provider.

BSBCUE204
Collect data

This unit describes the skills and knowledge required to collect primary data for market research and opinion poll research activities by telephone or similar means within organisational guidelines.

BSBCUE301
Use multiple information systems

This unit describes the skills and knowledge required to use multiple information systems to research information and records, and to maintain up-to-date customer information. It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge, and who may provide technical advice and support to a team.

BSBCUE307
Work effectively in customer engagement

This unit describes the skills and knowledge required to conduct customer engagement operations. It requires an understanding of organisational requirements, expectations, policies and procedures.

BSBCUE309
Develop product and service knowledge for customer engagement operation

This unit describes the skills and knowledge required to develop knowledge of products and services in preparation for customer engagement in an inbound or outbound customer engagement activity.

BSBCUS301
Deliver and monitor a service to customers

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

Enquire now for a full list of subjects

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Government Funding

The Australian government provides funding to help students who are completing the BSB30215 Certificate III in Customer Engagement. The type of funding you receive depends on the state that you live in. There are eligibility requirements for each type of funding.

Enquire with a course provider to check your eligibility.

Benefits of Nationally Recognised Training

This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.

Recognition of Prior Learning
RTOs are also able to offer Recognition of Prior Learning for work experience or formal qualifications you may have undertaken to shorten the time you have to study. Ask a course provider for more details during the enrolment process.

Payment Options

Course providers may offer flexible payment options for those who do not wish (or are unable) to pay their tuition fees outright. There is usually a discount for those who pay their tuition fees upfront.

Enquire with a course provider to find out more.

BSB30215 Certificate III in Customer Engagement

Course Overview

Suitable For

Outcomes

Subjects

Government Funding

Benefits of Nationally Recognised Training

Payment Options

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