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BSB30215

Certificate III in Customer Engagement

Vocational Education and Training

A Certificate III in Customer Engagement is the course for students seeking careers as Customer Service Representatives, Call Centre Operators or Sales Consultants. Students gain skills in dealing with customer complaints, customer service excellence, electronic communication, time management and teamwork.

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Study mode

Online, Blended, Traineeship

Duration

18 months

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Financial Support

Government funding may be available for eligible students for a limited time.

Industry-relevant

Learn skills employers need through industry-informed training.

Nationally recognised training

Training that is accredited and recognised across Australia.

Entry requirements

Entry requirements may vary by provider.

There are no formal academic requirements

Course fees

Fees can vary as they are set by individual training providers. The final cost will depend on your location, delivery method, and your eligibility for financial support.

Course fee

Varies by provider

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Career opportunities

This course will prepare you for the following roles.

Customer Service Representative

Choose a field of study

Business

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Customer Engagement

Accelerate your career and stand out from the crowd with specialist courses in customer engagement. Find out more and start your career today!

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Customer Service Representative
Customer Service Officer
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Specialise in Retail Operations, where you can drive customer satisfaction and retail store efficiency. Education pathways for domestic and international students.

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Store Manager
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Retail Team Leader
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Business Administration

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Intern
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Find course providers near you

Compare course providers for the BSBSS00101 Business Operations Management Skill Set.

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Edmund Barton College
12 months
Australian Training Company
Traineeship
18 months
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