BSB30215 Certificate III in Customer Engagement

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Course Description

A Certificate III in Customer Engagement is the course for students seeking careers as Customer Service Representatives, Call Centre Operators or Sales Consultants. Students gain skills in dealing with customer complaints, customer service excellence, electronic communication, time management and teamwork.

Recognition of Prior Learning

The skills and knowledge that you bring to your studies through previous education or employment experience may be credited towards specific units in this course, which can help to shorten your course duration. Please enquire with a course provider to find out more.

Average Course Fee

$3500

Average Duration

12 months

Online providers

On-campus providers

Nationally Recognised Training

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Communications and Media

Media production, communication, and dissemination. Includes written, spoken, and visual media.

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.

Persuasion

Talking people into changing their minds or their behaviour.

Sales and Marketing

Showing, promoting, and selling products or services, including marketing strategy and tactics and sales control systems.

Outcomes

44.8% of people gained improved employment status after studying this course.

This course can help you get a job as:

Job TitleAvg Salary
Customer Service Representative$960 weekly pay
Customer Engagement Specialist$960 weekly pay
Sales Specialist$960 weekly pay

This course can help you progress to:

Job TitleAvg Salary
Customer Engagement Manager$1,440 weekly pay
Customer Service Team Leader$1,440 weekly pay
Customer Engagement Manager$1,440 weekly pay
Customer Service Team Leader$1,440 weekly pay

Subjects

You will be required to complete a number of units of competencey for this qualifiation. Example units have been provided below but may vary for each provider.

BSBCUE204
Collect data

This unit describes the skills and knowledge required to collect primary data for market research and opinion poll research activities by telephone or similar means within organisational guidelines.

BSBCUE301
Use multiple information systems

This unit describes the skills and knowledge required to use multiple information systems to research information and records, and to maintain up-to-date customer information. It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge, and who may provide technical advice and support to a team.

BSBCUE307
Work effectively in customer engagement

This unit describes the skills and knowledge required to conduct customer engagement operations. It requires an understanding of organisational requirements, expectations, policies and procedures.

BSBCUE309
Develop product and service knowledge for customer engagement operation

This unit describes the skills and knowledge required to develop knowledge of products and services in preparation for customer engagement in an inbound or outbound customer engagement activity.

BSBCUS301
Deliver and monitor a service to customers

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

Enquire now for a full list of subjects

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Government Funding

Each state provides its own Government funding initiatives. Here is a list of funding initiatives that are available for this course.

ACT Skilled Capital

Skilled Capital allows eligible ACT students to enrol in subsidised qualifications from Certificate II through to Advanced Diploma as well as skill sets.

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NSW Smart and Skilled

Smart and Skilled allows eligible NSW students to enrol in subsidised qualifications from Certificate I through to an Advanced Diploma as well as all NSW apprenticeships and selected new entrant traineeships.

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Course Providers

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Government Funding
Online
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