Certificate III in Customer Engagement (BSB30215)

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Course Description

A Certificate III in Customer Engagement is the course for students seeking careers as Customer Service Representatives, Call Centre Operators or Sales Consultants. Students gain skills in dealing with customer complaints, customer service excellence, electronic communication, time management and teamwork.

Recognition of Prior Learning

The skills and knowledge that you bring to your studies through previous education or employment experience may be credited towards specific units in this course, which can help to shorten your course duration. Please enquire with a course provider to find out more.

Tafe

The Certificate III in Customer Engagement (BSB30215) is not available from any Tafe institutions on our database but may be available from other registered training organisations with Government Funding available in your area. See Course Providers.

Average Course Fee

$3500

Average Duration

12 months

Online providers

On-campus providers

Nationally Recognised Training

Suitable For

This course is ideal for people who have the following knowledge, skills or abilities:

Communications and Media

Media production, communication, and dissemination. Includes written, spoken, and visual media.

Customer and Personal Service

Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.

Persuasion

Talking people into changing their minds or their behaviour.

Sales and Marketing

Showing, promoting, and selling products or services, including marketing strategy and tactics and sales control systems.

Outcomes

44.8% of people gained improved employment status after studying this course.

This course can help you get a job as:

Job TitleAvg Salary
Customer Service Representative$960 weekly pay
Customer Engagement Specialist$960 weekly pay
Sales Specialist$960 weekly pay

This course can help you progress to:

Job TitleAvg Salary
Customer Engagement Manager$1,440 weekly pay
Customer Service Team Leader$1,440 weekly pay
Customer Engagement Manager$1,440 weekly pay
Customer Service Team Leader$1,440 weekly pay

Subjects

You will be required to complete a number of units of competencey for this qualifiation. Example units have been provided below but may vary for each provider.

BSBCUE204
Collect data

This unit describes the skills and knowledge required to collect primary data for market research and opinion poll research activities by telephone or similar means within organisational guidelines.

BSBCUE301
Use multiple information systems

This unit describes the skills and knowledge required to use multiple information systems to research information and records, and to maintain up-to-date customer information. It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge, and who may provide technical advice and support to a team.

BSBCUE307
Work effectively in customer engagement

This unit describes the skills and knowledge required to conduct customer engagement operations. It requires an understanding of organisational requirements, expectations, policies and procedures.

BSBCUE309
Develop product and service knowledge for customer engagement operation

This unit describes the skills and knowledge required to develop knowledge of products and services in preparation for customer engagement in an inbound or outbound customer engagement activity.

BSBCUS301
Deliver and monitor a service to customers

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

Enquire now for a full list of subjects

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Government Funding

Each state provides its own Government funding initiatives. Here is a list of funding initiatives that are available for this course.

NSW Smart and Skilled

NSW Smart and Skilled is the funding program in NSW for Vocational Education and Training (VET). NSW Smart and Skilled provides financial assistance to help people in NSW get the skills they need to find a job and advance their careers.

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QLD Certificate 3 Guarantee

The Certificate 3 Guarantee is a subsidised training program for eligible students living in Queensland. The Queensland Government provides funding for a range of Certificate III qualifications as well as foundation skills training.

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QLD Fee Free Training

Fee Free Training for Year 12 Graduates enables eligible Year 12 graduates to access fee-free apprenticeships, traineeships and training in high priority areas. The Queensland government provides subsidised training within the calendar year after graduating from high school.

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Course Providers

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Government Funding
Online
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