Build the essential skills to manage disrespectful, aggressive, or abusive customer behaviour with confidence. This qualification is designed for individuals in retail customer service roles, ensuring you can maintain professionalism and safety during challenging interactions. You will learn practical techniques to de-escalate difficult situations and protect your well-being in the workplace. Gain the expertise needed to handle conflict calmly and effectively while delivering excellent service. Enquire now for a full list of entry requirements and available enrolment dates.
VET qualifications are nationally recognised and regulated, ensuring all courses meet rigorous standards for quality, relevance, and compliance with industry requirements.
Graduate with the skills you need to start working right away. Build the practical skills and industry knowledge needed to enter the workforce with confidence.
Entry requirements for VET courses include both national standards and additional criteria set by individual Registered Training Organisations (RTOs).
It’s important to review these requirements for each course provider to ensure you meet all necessary prerequisites before applying.
Course fees vary depending on the course provider.
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