Australian Retailers Association Retail Institute

SIRSS00022

Manage Disrespectful, Aggressive or Abusive customers

Nationally Recognised Vocational Education and Training (VET) Gain crucial skills for effectively managing challenging customer interactions, specifically designed for retail environments.

Delivery mode

Australian Retailers Association Retail Institute offers this course through the following delivery modes:

Online

Set your own study schedule and balance study with your other commitments.

Entry requirements

Domestic Students

  • There are no mandated entry requirements.
Additional requirements may apply.

Course fees

Estimated Fee* $350 $0 Fees are based on full-time study.
For more information about this course and payment options, please enquire with Australian Retailers Association Retail Institute.
Study mode Online
Duration
Estimated fee* $350 $0

Career opportunities

The Manage Disrespectful, Aggressive or Abusive customers will prepare you for the following roles.

Healthcare Guest Relations Officer

A Healthcare Guest Relations Officer manages the initial experience of patients and visitors within hospitals or clinics. You might work in an emer...

Avg yearly income $78,312
Entry barriers Low

Public Transport Safety Marshall

A Public Transport Safety Marshall maintains a secure environment for commuters across the transport network. You might work at railway stations or...

Avg yearly income $54,392
Entry barriers Low

Aviation Passenger Service Agent

An Aviation Passenger Service Agent facilitates the movement of travellers through airport terminals. You might work at check-in counters or boardi...

Avg yearly income $46,800
Entry barriers Low

Community Housing Case Worker

A Community Housing Case Worker supports individuals and families in securing stable accommodation. You might work for a non-profit or government a...

Avg yearly income $83,200
Entry barriers Low

Local Government Compliance Officer

A Local Government Compliance Officer ensures community standards and legislative requirements are upheld within a council area. You might work in...

Avg yearly income $78,000
Entry barriers Low

Crisis Intervention Specialist

A Crisis Intervention Specialist provides immediate support to individuals experiencing mental health emergencies. You might work in hospitals, out...

Avg yearly income $80,080
Entry barriers Low

About Australian Retailers Association Retail Institute

The ARA Retail Institute (RTO Code: 4049) is the leading national provider of retail-focused education and professional development in Australia. Backed by the Australian Retailers Association, the institute offers a specialized range of nationally recognized qualifications, including Certificates II, III, and IV in Retail and Retail Management, alongside tailored short courses in areas like Visual Merchandising, Sales, and Leadership. Designed to fit the busy schedules of retail professionals, their training model emphasizes flexibility through online, self-paced micro-courses and interactive workshops. With a strong focus on "retailers developing retailers," the institute ensures students gain industry-current skills—ranging from digital marketing to conflict resolution—that are directly applicable to the workplace and proven by high student satisfaction rates.
Operating since 2006
Legal name Australian Retailers Association
RTO code 4049