This skill set focuses on developing comprehensive product and service knowledge to enhance customer interactions. You will learn to assist effectively with diverse enquiries and accurately complete sales transactions within a professional retail environment. The units are designed to build your confidence in managing customer needs and delivering a high standard of service, ensuring every shopper enjoys a positive and efficient experience. Enquire now for a full list of entry requirements and available enrolment dates.
VET qualifications are nationally recognised and regulated, ensuring all courses meet rigorous standards for quality, relevance, and compliance with industry requirements.
Graduate with the skills you need to start working right away. Build the practical skills and industry knowledge needed to enter the workforce with confidence.
Entry requirements for VET courses include both national standards and additional criteria set by individual Registered Training Organisations (RTOs).
It’s important to review these requirements for each course provider to ensure you meet all necessary prerequisites before applying.
Course fees vary depending on the course provider.
The Retail Customer Engagement will prepare you for the following roles.
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
A Cashier takes payments from customers and clients in a retail environment, an office or other setting. You might process transactions and provide...
A Pharmacy Sales Assistant processes retail sales in a pharmacy. You might receive prescriptions from customers and provide advice on non-prescript...
Compare all providers for the Retail Customer Engagement available in your area to find the right fit for you.
