BSB30215

Certificate III in Customer Engagement

While studying for Certificate III in Customer Engagement, you’ll learn about engaging with customers both face-to-face and over the phone in a Contact Centre. Some of the things you’ll do in your job at this level would include providing excellent customer service, working in a team environment, working with computers, working to key performance indicators, providing support to a team, providing technical advice and capturing data. You might work under supervision but may have some authority to delegate. We’re pretty sure you’ll also get a lot of confidence to prepare you for work. You can learn how to do customer service stuff, try a few things, get some feedback from our Mentors, and then become really good at this. You can slap your resume - complete with your new Certificate III in Customer Engagement qualification - onto the desk of the job interviewer knowing you’ve got what they want!

NSW residents may be eligible for government subsidised training for this course.

Delivery mode

Delivery information for this course is not currently available. Enquire now for the latest enrolment options.

Entry Requirements

Course fees

For more information about this course and payment options please enquire now.

Related career opportunities

This course will prepare you for the following roles.

About Edmund Barton College

Students who choose Edmund Barton College receive more than just a great education and a great start to a career - they get a fully integrated experience that will resonate for years to come. Students also benefit from our ongoing commitment to high quality training delivered with cutting edge technology and concepts, as well as our ever popular free-forever course tasters.