SIRSS00022

Manage Disrespectful, Aggressive or Abusive customers

Delivery mode

This course is available in the following study modes:

Entry Requirements

Course fees

Related career opportunities

This course will prepare you for the following roles.

About Australian Retailers Association Retail Institute

The ARA Retail Institute (RTO Code: 4049) is the leading national provider of retail-focused education and professional development in Australia. Backed by the Australian Retailers Association, the institute offers a specialized range of nationally recognized qualifications, including Certificates II, III, and IV in Retail and Retail Management, alongside tailored short courses in areas like Visual Merchandising, Sales, and Leadership. Designed to fit the busy schedules of retail professionals, their training model emphasizes flexibility through online, self-paced micro-courses and interactive workshops. With a strong focus on "retailers developing retailers," the institute ensures students gain industry-current skills—ranging from digital marketing to conflict resolution—that are directly applicable to the workplace and proven by high student satisfaction rates.