Customer Experience (CX) is a future-proof discipline that will remain in demand. It’s an innately human skillset, that technology simply cannot truly understand and replicate.
In this course you will gain a broad understanding of CX, including foundational CX theory, where CX fits in an organisation, and how best to approach influencing others to adopt a CX mindset. You will also graduate with a slew of practical CX skills including CX research and stakeholder management techniques, customer journey mapping, CX strategy design and much more.
You will walk away having created a CX strategy project, that can be actioned in your current role or used as a portfolio piece to demonstrate your practical skillset to current and future employers.
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Delivery mode
This course is available in the following study modes:
Entry Requirements
There are no formal academic requirements
Course fees
Course fee
Unknown
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- Pay-in-full online from $2,520*(RRP $2,800)
- Study Now, Pay Later: From $53.85 per week
Related career opportunities
This course will prepare you for the following roles.
About Academy Xi
At Academy Xi, we’re building a bold community of ambitious changemakers. With our purpose-driven approach towards future-ready career development, we’re committed to unleashing powerful potential across people’s lives.
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