Customer Success Manager

A Customer Success Manager ensures customers are happy with their experience with a business. You’ll provide follow up service and deal with any problems that arise. Customer Success Managers aim to develop strong working relationships with customers and encourage client loyalty. You might monitor customer feedback and address issues of concern.

Customer Success Managers should have strong interpersonal skills and be excellent communicators. It’s important you can liaise with people from a range of backgrounds and you’ll need to be a good problem solver. Customer Success Managers must have good analytical skills and be able to manage their time well.

Future demand High
Average yearly income $97,500
Skill level Beginner

How do I become a customer success manager?

All skill levels Beginner Experienced

Product Management: Transform

Online
6 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.

Customer Experience: Elevate

Online
6 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.

Product Management: Foundations

Online
6 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.

Certified Salesforce Professional (Administrator)

Online
5 months
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
SIR30216

Certificate III in Retail (Customer Relationships Skill Set)

Traineeship
2 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
*Showing course fees for all providers. Some providers may not be available in your area.

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Common questions

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