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Customer Service Managers oversee an organisation’s customer relations and after-sales service. They develop the customer service delivery standards for all areas of the organisation, then implement procedures, training, incentives, and reviews to ensure they are maintained.
As a Customer Service Manager you could be managing a call centre or service team, dealing with an escalated customer complaint, delivering a training session to the sales department, or reporting customer satisfaction data to the company’s executives. You’ll need excellent communication skills and high degree of empathy.
There is one course available for people who want to become a Customer Service Manager.
Possible job outcomes:
The Graduate Certificate in Business Psychology is tailored for graduates from diverse disciplines aiming to enhance their leadership and management skills through a psychological lens. This course focuses on improving performance and wellbeing in workplace settings, offering insights into business leadership, professional relationship building, influencing organisational change, and creating humane workplaces. Graduates will gain an understanding of human behaviour and its application in managing workplace relationships, alongside specialised skills in applied psychology and organisational behaviour, including psychological assessment and interviewing techniques. .
Average duration: 6 months.
In Australia, a full time Customer Service Manager generally earns $1,756 per week ($91,312 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
There are approximately 34,300 Customer Service Managers employed in Australia right now, and several thousand jobs are expected to open up over the next 5 years. Customer Service Managers often have their own private businesses but are also employed by corporate enterprises, private businesses, government departments, and community service organisations across all industries and employment sectors.
Source: Australian Government Labour Market Insights
To get started as a Customer Service Manager you’ll need outstanding interpersonal skills and a Diploma of Customer Engagement (or similar qualification). This course takes 12-18 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within customer engagement. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Customer Engagement
Customer Service Officer
$960 weekly pay
Customer Service Representative
Account Manager
$1,150 weekly pay
Client Services Officer
$1,250 weekly pay
Customer Service Manager
Retention Specialist
Account Executive
$1,630 weekly pay
Learn more about Customer Service Manager courses in your area.