Customer Service Manager

Customer Service Managers oversee an organisation’s customer relations and after-sales service. They develop the customer service delivery standards for all areas of the organisation, then implement procedures, training, incentives, and reviews to ensure they are maintained.

As a Customer Service Manager you could be managing a call centre or service team, dealing with an escalated customer complaint, delivering a training session to the sales department, or reporting customer satisfaction data to the company’s executives. You’ll need excellent communication skills and high degree of empathy.

Future demand High
Average yearly income $93,600
Skill level Advanced

How do I become a customer service manager?

All skill levels Beginner Experienced
BSB50420

Diploma of Leadership and Management

Blended, On Campus, Online, Traineeship
12 - 24 months
$0 - $8,300
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
BSB50120

Diploma of Business

Blended, Online
12 months
$1,499 - $6,422
  • There are no mandated entry requirements.
Additional requirements may apply.

Customer Experience: Elevate

Online
6 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.

Bachelor of Business (Management)

Blended, On Campus, Online
3 years
$0 - $97,200
  • There are no mandated entry requirements.
Additional requirements may apply.

Bachelor of Business (Management and Leadership)

Blended, On Campus
3 years
$0 - $45,408
  • There are no mandated entry requirements.
Additional requirements may apply.
*Showing course fees for all providers. Some providers may not be available in your area.

Related occupations

Common questions

Further reading

How to start a career in community management

18th August 2020)

How do I become a sales manager?

22nd December 2022)

How to start a career in case management

20th July 2020)