SITSS00077
Customer Service Management Skill Set
Vocational Education and Training
Need to level-up your customer services skills but don’t have time for a full qualification? How about taking the SITSS00077 Customer Service Management skillset? It’s a micro-set of three customer service training units and an official part of the government regulated Tourism, Travel and Hospitality Training Package. Competencies include: developing customer relationships, dealing with customer complaints, responding to difficult situations with customers, resolving conflict, developing customer service policies and procedures, managing service delivery. Enquire now for entry requirements, graduation competencies, and upcoming course enrolment opportunities in your region.
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입학 요건은 교육 기관에 따라 다를 수 있습니다.
수강료는 각 교육 기관마다 다르게 책정되므로 차이가 있을 수 있습니다. 최종 비용은 거주 지역, 수강 방식, 그리고 재정 지원 대상 여부에 따라 달라집니다.