About Qualify

A Certificate III in Customer Engagement is the course for students seeking careers as Customer Service Representatives, Call Centre Operators or Sales Consultants. Students gain skills in dealing with customer complaints, customer service excellence, electronic communication, time management and teamwork. .

The Certificate III in Cleaning Operations is for commercial cleaners and domestic staff wanting the latest in cleaning techniques, chemical safety, and industrial equipment. You’ll be learning the finer arts of cleaning window coverings, glass surfaces, wet areas, furniture and fittings, as well as preparing rooms for residents and guests. And you’ll graduate equipped to clean a range of public venues, food-service, and community premises that require strict infection controls and building security. Enquire now for a full list of units and enrolment requirements..

The Certificate III in Business is for students seeking careers in an office or other business role such as customer service adviser, general clerk, typist or word processing operator. Students gain valuable skills in designing and producing documents, responding to customer complaints, working in a team and maintaining financial records..

The Certificate III in Hospitality is perfect for students wanting to work at restaurants, hotels, motels, clubs, pubs, cafes or coffee shops. Students will gain skills essential to the hospitality industry including workplace hygiene and food safety, customer service and providing advice to visitors and diners..

Become a commercial cleaner with the CPP20617 Certificate II in Cleaning. This nationally recognised qualification will teach you how to clean and remove stains from carpet, hard floors, furniture and glass surfaces. The course also covers chemical safety, maintaining stores, and using cleaning equipment. Enquire now for the next batch intake dates and training centres..

The Certificate II in Business (BSB20115) provides the rudimentary administration skills essential to any office or business workplace. Students are introduced to the business working environment and gain basic communication and customer service skills. Additionally, students graduate with practical skills in word processing, using spreadsheets and business technologies, as well as processing financial transactions. The Certificate II in Business (BSB20115) is a nationally recognised training qualification and part of the official Business Services Training Package..

The Certificate II in Customer Engagement (BSB20215) teaches students how to engage with customers using a range of media and technologies. Focusing on following workplace guidelines, students learn how to use engagement guides or scripts while responding to customer queries and processing customer complaints. During the course students also become familiar with the standard methods of communication used in a modern workplace and how to determine the expectations and procedures in their own workplace. The Certificate II in Customer Engagement (BSB20215) is a nationally recognised training qualification and part of the official Business Services Training Package..