About The Illawarra ITeC

The CHC30121 Certificate III in Early Childhood Education and Care is for students seeking roles in a range of early childhood education settings, working within the requirements of the Education and Care Services National Regulations and the National Quality Standard. Students gain a range of knowledge and skills including caring for children, developing relationships with babies and toddlers, keeping children safe as well as supporting children’s play and learning.

The Certificate IV in Mental Health (CHC43315) is for students wanting to work or volunteer providing support to people affected by mental illness or have a psychiatric disability. Students complete 15 units which focus heavily on foundation interpersonal skills such as building relationships, working collaboratively, and working with diverse cultural groups. Additionally, students graduate with practical skills and knowledge in trauma informed care, drug and alcohol issues affecting mental health and staying safe at work. To graduate and receive the qualification, each student must complete at least 80 hours of relevant work. The Certificate IV in Mental Health (CHC43315) is a nationally recognised training qualification and part of the official Community Services Training Package.

Begin your career in the health sector with the HLT33021 Certificate III in Allied Health Assistance. This nationally recognised qualification introduces you to the health care workplace and will help you understand medical terminology and the structure of an allied health program. At the same time you’ll learn how to provide a range of therapeutic support services under the guidance of an allied health professional. The course also covers: infection controls, workplace diversity, impact of health conditions, on-the-job safety, falls prevention, healthy body systems, behaviours of concern, and much more. Enquire now for the full list of study units, allied health career outcomes, and enrolment opportunities near you.

The Certificate III in Community Services (CHC32015) is excellent for students seeking careers as community services workers. Students begin with the foundation skills essential for maintaining personal safety while helping others. They learn how to manage personal stress, and communicate with clients from a diverse range of cultural backgrounds. Students are then able to choose electives to pursue career interests such as working with the elderly, working with children and young people, drugs and alcohol and mental health. The Certificate III in Community Services (CHC32015) is a nationally recognised training qualification and part of the official Community Services Training Package.

Become a qualified personal carer with the CHC33021 Certificate III in Individual Support. This nationally recognised qualification allows you to enter one of Australia’s most rapidly growing work sectors and you can specialise in either aged care or disability support. The course covers: supporting independence and wellbeing, recognising healthy body systems, communication protocols in health and community services, implementing infection controls, workplace safety for direct client care, recognising risk of falls, visiting client residences, assisting with client medications, and much more. Enquire now for the full list of study units, personal care career outcomes, and course openings in your area.

A CHC50121 Diploma of Early Childhood Education & Care will suit students desiring careers as early childhood educators responsible for designing and implementing curriculum. They work to implement an approved learning framework within the requirements of the Education and Care Services National Regulations and the National Quality Standard. Students will learn how to work in partnership with families to provide appropriate education and care for children, nurture creativity in children as well as implement strategies for the inclusion of all children.

The CHC52021 Diploma of Community Services is a nationally recognized qualification that prepares students for leadership roles in the community services sector. Students will develop advanced skills in advocacy, social justice, policy development, and program design. Graduates can work in leadership roles, such as community services manager, program manager, or social policy analyst, in government and non-government organizations.

The Certificate III in Individual Support (Disability) equips individuals with the skills to work in the disability sector, including person-centered care, communication, safety procedures, promoting independence, and community participation. This course includes supervised work placements. On completion, graduates can work as disability support workers in various settings.

Step into a supervisory or management role with the BSB40120 Certificate IV in Business. This nationally recognised qualification will level up your use of digital technologies and develop your critical thinking, business relationships and communication strategies. Even better you can choose from one of nine specialisation areas — leadership, administration, operations, sustainability, big data, cyber security, finance, records and information management, or procurement. Graduate with an arsenal of skills that support your actual job role. Enquire now for the list of study units and enrolment opportunities near you.

A Certificate III in Health Administration is suitable for students already working as medical receptionists, admissions clerk or wards clerks or individuals seeking roles in hospitals, community health centres or private practices. Students will gain skills important skills including understanding and applying medical terminology, following organisational infection prevention and control procedures as well as working with a diverse range of people.

The Certificate III in Individual Support (Ageing) is a comprehensive program aimed at preparing students to provide personalized care and support to elderly individuals. Through a combination of theoretical knowledge and practical training, students will learn to assist with daily activities, promote independence, and contribute to the well-being and quality of life of older people in various care settings.

A Certificate IV in Youth Work is perfect for students seeking a career in youth work and need the skills to develop and facilitate community service programs for young people. Students learn how work within a community development framework while supporting youth to create opportunities in their own lives. The Certificate IV in Youth Work CHC40421 is a nationally recognised training qualification and part of the official Community Services Training Package.

The Certificate IV in Alcohol and Other Drugs (CHC43215) is an entry level qualification for students wanting to work or volunteer providing services and interventions to clients with alcohol or drug issues. During the course, students complete 17 units with a lot of focus on interpersonal skills, communication and relationship building. Students learn the foundational information, techniques, procedures and practices needed to assess clients with alcohol or other drug issues, provide interventions, as well as review treatment plans. The Certificate IV in Alcohol and Other Drugs (CHC43215) is a nationally recognised training qualification and part of the official Community Services Training Package.

Become an aged care support worker with the nationally recognised CHC43015 Certificate IV In Ageing Support. This hands-on qualification will teach you how to deliver personal care services to elderly people in nursing homes, aged care facilities, community centres, and private residences. You’ll learn how to coordinate services for older people and meet their personal support needs. At the same time you’ll learn the many risks and issues facing older Australians including falls, dementia, isolation, grief and loss, medication. The course also covers: relationship building, client independence and wellbeing, palliative approach, falls prevention, client transport, communication skills, and much more. Enquire now for entry requirements, aged care career outcomes, and enrolment openings in your area.

The HLT35021 Certificate III in Dental Assisting provides the knowledge and skills needed to assist a dentist, dental hygienist or dental therapist during all health care procedures. During the course students gain skills in maintaining high standards of infection control, working in health and community services, first aid and assisting in dental radiography.

Get the skills you need to become a successful workplace leader with the BSB40520 Certificate IV in Leadership and Management. This nationally recognised qualification covers the essential aspects of team leadership, workplace relationships, and operations management — then you choose electives that support your actual job role (eg, WHS and risk management, personal productivity, financial reporting, workplace diversity). You’ll graduate a more effective communicator with an arsenal of administration, IT, and digital work skills. Enquire now for the list of study units and upcoming enrolment dates.

The BSB30120 Certificate III in Business prepares you for an administrative role. You’ll gain essential communication and teamwork skills, then specialise in an area that supports your career aspirations. Specialty areas include: technology and IT, business competence, teamwork and relationships, customer service, accounts, medical administration, records management. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates.

The Diploma of Community Services (Case Management) is a nationally recognized qualification that prepares students for a career in case management within the community services sector. You will develop skills in case management, including planning, intervention, and evaluation. Graduates can work as case managers in government and non-government organizations, supporting clients with complex needs.

Get started in the hospitality industry with the SIT30622 Certificate III in Hospitality. With this nationally recognised qualification you could work in bars, coffee shops, nightclubs, hotels, resorts, casinos, events and festivals. You’ll gain skills in communication and customer service and choose electives that support your career interests: food and beverage service, cooking, guest services, gaming, barista services, administration and customer service. Enquire now for the full list of elective choices and their availability, plus training providers near you who deliver this qualification.

The Diploma of Counselling is suitable for students seeking careers as counsellors working with clients on personal and psychological issues using established counselling modalities. Students graduate ready to work in supported counselling roles in established agencies rather than in independent practice. Students will learn about communication, micro-counselling and interviewing skills and how to draw on varied counselling therapies to assist clients.

The Advanced Diploma of Community Sector Management (CHC62015) is a management level qualification great for students seeking careers managing community-based projects and organisations. Students begin with 8 core units that focus on business skills, leadership and organisational management. They then work through 5 electives which can include case management, creating partnerships with specialist support providers and resolving grievances and complaints about community service delivery. Students graduate with practical knowledge of compliance, leadership, process management, and finance.

The Diploma of Remedial Massage is a comprehensive program that prepares students to become qualified remedial massage therapists. You'll learn anatomy, massage techniques, and how to treat various musculoskeletal conditions, gaining practical experience through supervised clinic hours. Graduates will be well-equipped to provide effective treatments to clients in a range of settings.

Get a supervisor’s role at a school-age care centre with the CHC50221 Diploma of School Age Education and Care. This nationally recognised qualification will teach you how to supervise primary school students and co-ordinate after-school education programs. You’ll also gain skills in leadership and business administration. Competencies include: working effectively with school-age children, ensuring food safety compliance, first aid in education and childcare, supporting children with disabilities, ensuring work health and safety, developing holistic learning and wellbeing programs for school-age children, supervising childcare workers, and much more. Enquire now for entry requirements, school-age care career outcomes, and upcoming enrolment dates.

Step up to team leader with the HLT47321 Certificate IV in Health Administration. This nationally recognised qualification is perfect for health sector workers who need skills in leadership and business administration. The course covers: using medical terminology, monitoring infection controls, communicating effectively with patients and medial professionals, conducting recruitment and on-boarding, supervising a team, reporting on financial activity, and much more. Enquire now for the full list of study units, health sector career outcomes, and upcoming opportunities for enrolment.

The Diploma of Practice Management is suitable for students seeking careers managing the operation of small to medium-sized health practices or dental clinics. Students gain a range of skills in health systems such as infection control, understanding medical terminology and health accounts billing. However students also learn a broad range of business skills in customer service, risk management, budgeting, finance and HRM.

In this SQL course, you’ll learn how to manage large datasets and analyze real data using the standard data management language.

Information is all around us. You can put it to use by learning SQL basics. Used in data science, analytics, and engineering, SQL makes it easy to work with data and make more informed strategy, operations, and business decisions. It’s a helpful skill for anyone who works with data (even in non-tech roles). In this SQL course, you’ll learn how to manage large datasets and analyze real data.

Bookkeeping Essentials (Statement of Attainment)

Unlock your potential in the world of accounting with our nationally accredited Bookkeeping Essentials short course. Designed for those looking to build a solid foundation in bookkeeping, this course covers the core skills and knowledge you need to manage financial records and support business operations confidently.

Whether you're starting your career, upskilling, or looking to refresh your knowledge, this course provides practical, real-world learning to help you succeed in the finance sector. Join us and take the first step towards your bookkeeping career!

Subjects:

• FNSACC321 Process financial transactions and extract interim reports
• FNSACC322 Administer subsidiary accounts and ledgers
• FNSACC323 Perform financial calculations
• FNSACC421 Prepare financial reports
• FNSACC418 Work effectively in the accounting and bookkeeping industry
• FNSACC426 Set up and operate computerised accounting systems

Day or evening Live Support available.

Start Date: August 2025

Whether you want to launch a new career, upskill in your current role, or simply learn more about what it means to be human – counselling is an invaluable skill for anyone and everyone.

• Explore real-world counselling techniques and approaches from Australia’s leading counsellors, psychologists and health coaches.
• Learn the art of empathetic communication: a game-changing skill that can transfer into both meaningful work and everyday life.
• Discover the complex inner workings of the human mind and body, plus, the important psychological concepts that explain our behaviour.
• Master the art of self-care and preventative mental health with skills and strategies backed by the latest research.

Who’s It For?

• You are looking to start your career in counselling or the field of health and wellbeing more generally.
• You are looking to upskill in your current role by learning how to support and empower others with specific counselling techniques.
• You are passionate about health and wellbeing and want to know how you can support yourself and others to achieve positive mental health.
• You want to learn the foundations of psychology and how the concepts can apply to everyday life.
• You want to learn specific strategies for stress management, self-care and building healthy relationships.

Digital Badge & Certificate of Completion
At the end of your course, you will receive a Certificate of Completion and a Digital Badge (issued by Credly). This is a fantastic way to verify your knowledge and skills and stand out from the crowd to potential employers – simply add them to your LinkedIn profile, personal website or resume!

A Diploma of Mental Health CHC53315 is perfect for students seeking careers as community services workers supporting people with mental health issues. Students learn about working collaboratively, maintaining personal safety, helping people affected by drugs and alcohol, facilitating recovery, as well as managing grief and trauma. The Diploma of Mental Health CHC53315 is a nationally recognised training qualification and part of the official Community Services Training Package.

Please note - this is not a building related course. If you want to be assigned to the next project team, try the BSB40920 Certificate IV in Project Management Practice. This nationally recognised qualification covers the essential project management techniques as well as risk management, procurement, HR, stakeholder engagement, cost management, digital security, and contract law. Choose electives that support your actual job role and graduate ready for work as a project administrator, contractors officer, or QA officer. Enquire now for the full list of study units, course outcomes, and training centres.

Please note - this is not a building related course. The BSB50820 Diploma of Project Management is for dedicated project managers and team leaders who have been assigned to a major project. You will learn how to scope and cost out a project, then manage the budget, quality, resources and work teams. Choose electives that support your job role including: communication, compliance and governance, critical thinking, team leadership, procurement, ICT and information systems. Enquire now for the full list of elective choices, study outcomes, and enrolment opportunities.

The Diploma of Salon Management (SHB50216) is perfect for hair and beauty salon owners wanting to compliment their creative skills with sound business knowledge and practices. Students begin their studies with 7 core units. They learn how to manage HR and recruitment, build team leadership and safety while managing treatment services. Students then select 3 elective units from course a range of specialities; franchising, management, training, learning and development. The Diploma of Salon Management (SHB50216) is a nationally recognised training qualification and part of the official Hairdressing and Beauty Services Training Package.

Looking to make a real impact on young lives? The Youth Work Short Course is designed for beginners looking to enter the sector or those seeking a pathway into further education, such as the Certificate IV or Diploma in Youth Work or related fields. This course covers 8 units from the nationally recognised CHC42021 Certificate IV in Youth Work, providing you with the foundational skills to support young people in community-based settings. If you're keen to build a rewarding career in youth work, this course will give you the knowledge you need to get started.

This course will equip you with the essential skills needed to start a career in youth work or to enhance your professional development in the field.

What You’ll Learn

In this course, you will develop the skills to effectively support young people in various community-based settings. Key learning areas include:

• Engaging with and supporting young people in diverse community settings
• Promoting cultural safety and ethical practices in youth work
• Advocating for the rights and interests of young people
• Effectively communicating and building relationships within the community
• Planning and conducting group activities that promote youth development

About the Course

The Youth Work Short Course provides an introduction to the skills required to engage with young people and support their development in community-based settings. You will learn to advocate for youth rights, promote cultural safety, and develop programs that contribute to the well-being and growth of young individuals.

Upon completion, you’ll be prepared to work in a variety of roles that help shape the lives of young people in positive ways.

Career Opportunities

Graduates of this short course can pursue entry-level roles, such as:

• Youth Support Worker – Assist young people in achieving their personal goals and overcoming challenges.
• Community Support Worker – Provide support to individuals in the community, including youth-focused services.
• Youth Outreach Worker – Engage with young people in the community and link them with support services.
• Youth Mentor – Guide and support young people in their personal and social development.
• Youth Activity Coordinator – Plan and deliver activities that support youth development and well-being.

Step Into the Future of Marketing With Lumify Learn’s AI-Powered Online Digital Marketing Course

Digital marketing in Australia is growing rapidly, with SEEK forecasting a 11.4% increase in job opportunities over the next five years. With roles available nationwide and an average salary of $88,000, now is the ideal time to build in-demand skills and advance your career.

To support your journey, Lumify Learn offers a cutting-edge online digital marketing course: the AI-Powered Digital Marketing Specialist Course. Designed for learners from all backgrounds, this program equips you with the practical skills and confidence to thrive in today’s tech-driven marketing world.

You’ll develop job-ready skills, earn a globally recognised certification through the Digital Marketing Institute (DMI) and work on hands-on projects using real-world marketing tools. The course also dives deep into emerging areas like AI-powered strategy, analytics, and social media — making it one of the most future-focused AI marketing courses available.

For those looking for extra career support, you can choose to join the Lumify Edge Job Placement Program for an additional fee. This optional program includes expert career coaching, resume support, interview preparation, and connections to job opportunities across the industry.

Learn with Lumify Learn — and take the next step in your digital marketing career.

Average Duration: 4-6 months

Unlock the leadership potential within your team with practical, flexible, interactive workshops designed for today’s dynamic business landscape. Covering Difficult Conversations, Managing Workplace Relationships, Situational Leadership SLII® and Innovation, these modules help you adapt your leadership style, navigate tough conversations, drive team performance and develop strategic thinking.

Choose one or bundle all workshops at a discount. With customisable modules, you can focus on what matters most, whether you’re an emerging leader or an experienced executive looking to enhance your impact.

LEAD DIFFICULT CONVERSATIONS
Upcoming Date: 18 September 2025, 9am – 5pm
Duration: 1 day face to face workshop + option to complete an accredited course

Through practical strategies and guided exercises, the workshop explores how to communicate clearly, manage emotions and de-escalate tension. Participants will engage in immersive simulations to practice leading challenging discussions in a safe and supportive environment. By the end of the day, you’ll walk away with increased confidence and a toolkit for handling difficult conversations with professionalism and empathy.

Strengthen your leadership skills by learning how to navigate tough conversations with confidence, empathy, and clarity.

MANAGING WORKPLACE RELATIONSHIPS
Upcoming Date: 19 September 2025, 9am – 5pm
Duration: 1 day face to face workshop + option to complete an accredited course

Enhance your leadership skills with our comprehensive program designed to help you navigate challenging workplace conversations and manage relationships effectively. This workshop equips you with practical strategies to lead with confidence, foster positive workplace dynamics and address issues constructively, making it suitable for leaders across all industries.

Take the next step in your leadership journey and gain the essential tools to lead effectively and manage workplace relationships with ease.

LEAD DIFFICULT CONVERSATIONS AND MANAGING WORKPLACE RELATIONSHIPS
Upcoming Dates: 18 & 19 September 2025, 9am – 5pm
Duration: 2 days face to face workshops

Take advantage of our special offer by combining two impactful workshops for a discounted price. Delivered separately over two days, this combined option allows you to build your skills progressively while gaining practical tools to handle workplace challenges with confidence and empathy.

Perfect for leaders across all industries, this two-part experience offers a supportive, hands-on environment to grow your leadership capabilities.

SITUATIONAL LEADERSHIP SLII®
Upcoming Date: 11 August, 2025 9am – 5pm
Duration: 1 day face to face workshop + pre-course online self-assessment

Unlock success with Blanchard Australia SLII® leadership model. In today’s fast-paced world, leaders need to be adaptive. SLII® helps leaders diagnose team members’ development levels and provide the right support and direction at the right time. With 40 years of research, the SLII® model builds stronger relationships, boosts performance, and fosters a motivating work environment.

Benefit from a proven, easy-to-understand framework that accelerates development, enhances performance and improves engagement and retention. Lead with confidence and drive results with SLII®.

YES, YOU CAN INNOVATE
Upcoming Date: 21 August 2025, 9am – 5pm
Duration: 1 day face to face workshop
Includes: Six I’s of Innovation Individual Profile

Unlock your team’s potential to drive innovation and contribute to your organisation’s success. In an era of constant change, the ability to identify opportunities, generate ideas and create lasting impact is essential. This hands-on workshop will equip your employees with the skills, tools and mindsets needed to excel and add value to your organisation.

Empower your team to create and implement impactful ideas using the proven Six ‘I’s® methodology and drive sustainable success.

THE LEADERSHIP MASTERY PACKAGE
Duration: 4 workshops over 4 days

Elevate your leadership skills with this dynamic program, combining four powerful separate workshops delivered over four days. Learn practical techniques to navigate difficult conversations, apply the proven SLII® leadership model to support your team’s growth and foster a culture of innovation and strategic thinking. Designed for leaders across all industries, this program strengthens relationships, drives performance and empowers you to lead with clarity, confidence and creativity.

Delivered over four focused days, the program equips you with a versatile leadership toolkit built for real-world challenges. Each workshop offers hands-on strategies you can apply immediately from managing sensitive issues and adapting your leadership style to inspiring creative thinking within your team.

Get ready to turn your love for animals into a rewarding career!

• Go behind the scenes with animal and veterinary care experts at RSPCA Queensland and other leading organisations.
• Find your passion as you learn about every aspect of animal health and care: handling, safety, health, nutrition, behaviour, enrichment, rescue, first aid, rehabilitation, conservation, and so much more.
• Receive expert guidance and support from your Course Mentors, who are industry professionals dedicated to helping you build your knowledge and plan your future career.
• Learn through engaging videos, quizzes, resources, and real-world case studies, and connect with a community of like-minded students through Ulleo Live! discussions and Q&As.

Who’s it for?

• You want to learn how to improve the health and well-being of a range of different animals, including dogs, cats, birds, reptiles and wildlife
• You want to learn directly from passionate experts currently working in the field and see what their daily routines look like
• You want to gain real-world inspiration for your career path and plan your next steps in the industry
• You want self-paced online learning that includes engaging videos, activities, case studies, resources, community discussions and live stream sessions

Partners

This course has been designed and delivered in collaboration with:

• RSPCA Queensland
• ZamiPet
• Bondi Behaviourist

Transform Your Outdoor Spaces into Beautiful, Functional Landscapes

Unlock your creativity and develop practical, industry-level skills with this comprehensive online course recognised by the Landscape Design Institute. Guided by award-winning landscape designers, architects, and experienced industry mentors, you'll gain the expertise needed to design beautiful, sustainable, and functional outdoor spaces.

Who Is This Course For?

This course is perfect for:

• Aspiring Landscape Professionals – Develop foundational skills to confidently start a career in landscape design.
• Homeowners & DIY Enthusiasts – Gain practical knowledge to undertake successful landscape and garden projects at home.
• Professionals in Related Industries – Expand your existing expertise, ideal for those working in interior design, horticulture, construction, or gardening.
• Entrepreneurs & Business Owners – Acquire key competencies for starting or expanding a successful landscape design business.

Learn from Industry Experts

This course has been thoughtfully designed in collaboration with top international landscape designers and experts:

• Jim Fogarty – Acclaimed international landscape designer, RHS Chelsea Flower Show and Gardening World Cup winner.
• Steve Taylor – Multi-award-winning garden designer and experienced landscape judge.
• Matt Leacy – Founder of Landart, expert in both horticulture and structural landscape design, featured regularly on TV as a landscape expert.
• Andrew Smith – Horticultural expert at Warners Nurseries, one of Australia’s leading providers of quality plants.

Get Recognised for Your Skills

Upon course completion, you'll receive:

• A verified Certificate of Completion recognised by The Landscape Design Institute.
• A shareable Digital Badge for your CV, LinkedIn, or portfolio, validating your professional skillset to potential employers or clients.

The BSB50120 Diploma of Business is for business leaders and unit managers needing a hands-one qualification that supports their actual job role. This nationally recognised diploma builds on your existing skills and allows you to specialise in one of nine different areas — operations, leadership, organisational development, compliance, sales, digital and data, procurement, records and information management, or evaluation. You’ll graduate with greatly improved confidence, critical thinking and communication skills. Enquire now for the unit list in each of the nine specialisation areas and upcoming enrolment opportunities.

Get the skills you need to manage your department (or even the whole venue) with the SIT50422 Diploma of Hospitality Management. This nationally recognised qualification will give you a more sophisticated knowledge of the hospitality industry in Australia and develop your skills in leadership, communication, and business administration. The course covers: customer service management, budgeting and financial management, rostering, risk management and compliance. Choose additional electives to support your carer in commercial cookery, food and beverage, gaming, Asian cooking, accommodation services, or back of house. Enquire now for the full list of entry requirements, hospitality management career outcomes, and upcoming enrolment opportunities in your area.