Claims Processing Officer

Their duties include verifying claim information, investigating discrepancies, liaising with claimants and other stakeholders, and processing payments or denials in a timely and accurate manner.

They must maintain detailed records, adhere to legal and regulatory requirements, and use specialized software to track claim progress. Strong attention to detail, good communication skills, and the ability to work efficiently under pressure are essential for this role.

Claims Processing Officers often collaborate with other departments such as underwriting, customer service, and finance to resolve issues and improve claims handling processes.

Future demand Medium
Average yearly income $67,600
Skill level Unknown

How do I become a claims processing officer?

All skill levels Beginner Experienced
FNS30215

Certificate III Personal Injury Management
Blended
12 months
$2,150
  • There are no mandated entry requirements.
Additional requirements may apply.
Claims Officer Case Manager Injury Management Officer
Claims Processing Officer Rehabilitation Assistant
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Claims Officer Case Manager Injury Management Officer Claims Processing Officer Rehabilitation Assistant + 2 more
FNSSS00018

Life Insurance Fundamentals Skill Set
Online
12 weeks
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Claims Officer Claims Processing Officer
  • There are no mandated entry requirements.
Additional requirements may apply.
Claims Officer Claims Processing Officer
*Showing course fees for all providers. Some providers may not be available in your area.

Courses by location

Further reading

Adapting to Change: AI and the Future of Jobs in Australia

19th August 2025

Why study English

12th August 2025

Thinking of hiring an apprentice or trainee? Here's what you need to know

28th July 2025