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A Service Advisor liaises with customers at a vehicle servicing workshop. You’ll make recommendations on automotive needs and provide advice on service schedules. Service Advisors might discuss any problematic issues with vehicle owners and provide guidance on necessary repairs. Service Advisors may organise replacement parts and take service bookings.
Service Advisors should have excellent customer service skills. It’s important that you can communicate with people from a range of backgrounds and work as part of a team. Service Advisors should be organised and able to manage their time well. You’ll need to be able to multitask and prioritise tasks when necessary.
There are 6 courses available for people who want to become a Service Advisor. These are the top 5 most popular courses.
Possible job outcomes:
The AUR20720 Automotive Vocational Preparation (AUR20716) is a nationally recognised qualification that teaches you how to identify and inspect the mechanical and electrical systems of cars, motorcycles, and other vehicles. Graduate with a working knowledge of standard tools, equipment and automotive testing systems. Enquire now for the course schedule, list of training centres, and the availability of government funding..
Average duration: 6 months.
Get the retail skills you need to thrive in the Australian automotive industry with the AUR21120 Certificate II in Automotive Sales. This nationally recognised qualification introduces you to the legal and safety requirements of an automotive workplace and allows you to specialise in either service station sales, bicycle sales, or outdoor power equipment. Whatever your choice you’ll gain skills in customer service, stock control, payment processing, and basic problem solving. Like to know more? Enquire now for the list of career outcomes and training providers that deliver this course..
Average duration: 12 months.
Get a job at a petrol station or vehicle service centre with the AUR21120 Certificate II in Automotive Sales (Service Station Sales and Service). This nationally recognised qualification begins with essential safety procedures and environmental protocols, then covers a full range of skills in retail selling and customer service. Sales skills include: presenting auto parts for sale, assisting customers with enquiries, stock control, processing payments using POS systems, restocking shelves, and much more. Enquire now for the full list of study units, retail competencies, and upcoming enrolment dates..
Thinking about a career in the auto repair industry? Try the AUR10120 - Certificate I in Automotive Vocational Preparation. This nationally recognised qualification introduces you to the working environment of a vehicle repair workshop and allows you to check your aptitude and interest for this type of work. The course covers: automotive workplace safety, identifying mechanical systems and components, using standard tools and equipment, maths and measurements, simple vehicle maintenance and cleaning. Graduate ready for further study, or even a traineeship or apprenticeship. Enquire now for the list of study units, upcoming enrolment dates, and how you can complete the course while still at school..
Get a job at the spare parts counter with the AUR31020 Certificate III in Automotive Sales (Part’s Interpreting). This nationally recognised training course prepares you for a sales role in the automotive industry. Over 12-18 months of study you will develop skills in three areas: front counter (sales and processing transactions), warehouse (stock and inventory), workshop (testing and safety). Graduate with a professional understanding of vehicle parts and componentry. Enquire now for upcoming enrolment dates and the list of study units..
In Australia, a full time Service Advisor generally earns $960 per week ($49,920 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
This industry has experienced stable employment numbers over the last five years. There are currently 98,200 people working in this field in Australia and many of them specialise as a Service Advisor. Service Advisors may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
If you’re planning a career as a Service Advisor, consider enrolling in a Certificate II in Automotive Vocational Preparation. This course will give you the skills to inspect mechanical and electrical systems in a range of vehicles. You’ll learn about standard tools and equipment and automotive testing systems.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within automotive and automotive. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Automotive
Apprentice Automotive Electrician
$960 weekly pay
Apprentice Caravan Mechanic
Apprentice Mechanic
Automotive Service Technician
$1,300 weekly pay
Car Detailer
Production Technician
Service Advisor
Diesel Mechanic
$1,340 weekly pay
Heavy Diesel Mechanic
$1,630 weekly pay
Heavy Vehicle Mechanic
$1,540 weekly pay
Light Vehicle Mechanic
Mechanical Technician
Truck Mechanic
Vehicle Body Builder
Apprentice Diesel Fitter
Parts Interpreter
Agricultural Mechanic
$1,000 weekly pay
Automotive Mechanic
$1,150 weekly pay
Diagnostic Technician
$1,250 weekly pay
Forklift Mechanic
Mobile Plant Mechanic
Motor Trimmer
Motorcycle Mechanic
Motorsport Mechanic
Panel Beater
Small Engine Mechanic
$1,200 weekly pay
Spray Painter
Trailer Technician
Windscreen Fitter
Parts Manager
Senior Automotive Mechanic
$1,350 weekly pay
Service Manager
Workshop Manager
Learn more about Service Advisor courses in your area.