Service Advisor Courses
A Service Advisor assists customers at a vehicle workshop, recommending services, discussing repairs, and organising parts and bookings.
AI Exposure
High
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).
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How do I become a Service Advisor
Get qualified to work as a Service Advisor with a course recognised across Australia. Speak to a training provider to learn more.
AUR31020
Duration
3 months - 4 years
Study mode
Apprenticeship, Blended, On Campus, Online, Traineeship
Learn to sell vehicles, spare parts, and services with the AUR31020 Certificate III in Automotive Sales. It’s a nationally recognised qualification that delivers the real-world skills you need to work and succeed in an automotive workshop and sales floor. This course covers workplace safety, customer service and complaints, processing sales, communication, stock control and warehousing. Enquire now for the course outline, training dates, and information about how to enrol.
Career opportunities
Duration
3 months - 4 years
Study mode
Apprenticeship, Blended, On Campus, Online, Traineeship
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AUR10120
Duration
3 weeks - 12 months
Study mode
On Campus, Traineeship
Thinking about a career in the auto repair industry? Try the AUR10120 - Certificate I in Automotive Vocational Preparation. This nationally recognised qualification introduces you to the working environment of a vehicle repair workshop and allows you to check your aptitude and interest for this type of work. The course covers: automotive workplace safety, identifying mechanical systems and components, using standard tools and equipment, maths and measurements, simple vehicle maintenance and cleaning. Grad...
Career opportunities
Duration
3 weeks - 12 months
Study mode
On Campus, Traineeship
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AUR21120
Get the retail skills you need to thrive in the Australian automotive industry with the AUR21120 Certificate II in Automotive Sales. This nationally recognised qualification introduces you to the legal and safety requirements of an automotive workplace and allows you to specialise in either service station sales, bicycle sales, or outdoor power equipment. Whatever your choice you’ll gain skills in customer service, stock control, payment processing, and basic problem solving. Like to know more? Enquire no...
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AUR30116
The AUR30116 Certificate III in Automotive Administration prepares individuals for administrative roles within automotive retail, service, or repair sectors. Job titles include office administrator – vehicle service centre, service receptionist, or office manager. This qualification encompasses diverse administrative duties specific to this industry.
Enquire now for the full list of elective choices, entry requirements, and available enrolment dates.
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Related career opportunities
Browse occupations related to Service Advisor.
Common questions
How much does a Service Advisor earn?
In Australia, a full time Service Advisor generally earns $1,250 per week ($65,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
What are the job opportunities for a Service Advisor?
This industry has experienced stable employment numbers over the last five years. There are currently 98,200 people working in this field in Australia and many of them specialise as a Service Advisor. Service Advisors may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
How do I become a Service Advisor?
If you’re planning a career as a Service Advisor, consider enrolling in a Certificate II in Automotive Vocational Preparation. This course will give you the skills to inspect mechanical and electrical systems in a range of vehicles. You’ll learn about standard tools and equipment and automotive testing systems.
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Take charge of your career in manufacturing with a fully accredited industry-based qualification. Find out more at Courses.com.au!
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Explore qualifications for mechanics, technicians, and sales professionals. Pathways for domestic and international students.
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Learn from industry experts and gain the skills for a rewarding automotive career. Pathways for domestic and international students.
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More information
A Service Advisor liaises with customers at a vehicle servicing workshop. You’ll make recommendations on automotive needs and provide advice on service schedules. Service Advisors might discuss any problematic issues with vehicle owners and provide guidance on necessary repairs. Service Advisors may organise replacement parts and take service bookings.
Service Advisors should have excellent customer service skills. It’s important that you can communicate with people from a range of backgrounds and work as part of a team. Service Advisors should be organised and able to manage their time well. You’ll need to be able to multitask and prioritise tasks when necessary.
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