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Service Manager Courses

A Service Manager oversees the daily running of the service department at a mechanical workshop. You’ll ensure vehicles are being serviced correctly and make sure customers’ needs are met. Service Managers supervise a team of staff and may liaise with other mechanical departments such as parts and workshop. You’ll deal with customer enquiries and handle any problems that arise.

Service Managers need to be organised and have excellent time management skills. You should have strong leadership abilities and be able to communicate well with your team. Service Managers should make customer service a priority and be able to listen to customer concerns.

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Popular Service Manager Courses

There are 2 courses available for people who want to become a Service Manager.

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Frequently Asked Questions

How much does a Service Manager earn?

In Australia, a full time Service Manager generally earns $1,350 per week ($70,200 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

What are the job opportunities for a Service Manager?

There has been an increase in employment numbers in this industry over the last five years. There are currently 107,300 people working in this field in Australia and many of them specialise as a Service Manager. Service Managers may find work across all regions of Australia.

Source: Australian Government Job Outlook 2020

How do I become a Service Manager?

If you’re interested in a career as a Service Manager, consider enrolling in a Certificate IV in Automotive Management. This course will give you the skills to manage a range of automotive retail and repair businesses. You’ll cover topics including customer service, business planning, financial management, leadership, marketing, record administration and contract negotiation. A Diploma of Automotive Management would also be appropriate.

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Job Pathways

Here are some potential career pathways within automotive. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.

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