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A Service Manager oversees the daily running of the service department at a mechanical workshop. You’ll ensure vehicles are being serviced correctly and make sure customers’ needs are met. Service Managers supervise a team of staff and may liaise with other mechanical departments such as parts and workshop. You’ll deal with customer enquiries and handle any problems that arise.
Service Managers need to be organised and have excellent time management skills. You should have strong leadership abilities and be able to communicate well with your team. Service Managers should make customer service a priority and be able to listen to customer concerns.
There are 2 courses available for people who want to become a Service Manager.
Possible job outcomes:
Open your own automotive repair business or manage a dealership with the Diploma of Automotive Management (AUR50116). This nationally recognised qualification is completed over 12-18 months under an industry qualified trainer. The course covers all aspects of business and financial management as well as leadership, marketing, contracts, inventory, staffing — as they relate to an automotive retail store, repair business or dealership. Enquire now for a list of training centres and enrolment dates..
Average duration: 24 months.
The Certificate IV Automotive Management (AUR40116) gives you the skills you need to manage an automotive retail and repair business. This nationally recognised qualification focuses on business skills rather than repairs and mechanical skills. Over 6-12 months of study with an industry qualified trainer you will learn the finer points of customer service, business planning, financial management, leadership, marketing, record administration and contract negotiation. Enquire now for a full list of study units and upcoming enrolment dates..
Average duration: 12 months.
In Australia, a full time Service Manager generally earns $1,350 per week ($70,200 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
There has been an increase in employment numbers in this industry over the last five years. There are currently 107,300 people working in this field in Australia and many of them specialise as a Service Manager. Service Managers may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
If you’re interested in a career as a Service Manager, consider enrolling in a Certificate IV in Automotive Management. This course will give you the skills to manage a range of automotive retail and repair businesses. You’ll cover topics including customer service, business planning, financial management, leadership, marketing, record administration and contract negotiation. A Diploma of Automotive Management would also be appropriate.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within automotive. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Automotive
Apprentice Automotive Electrician
$960 weekly pay
Apprentice Caravan Mechanic
Apprentice Diesel Fitter
Apprentice Mechanic
Parts Interpreter
Service Advisor
Agricultural Mechanic
$1,000 weekly pay
Automotive Mechanic
$1,150 weekly pay
Diagnostic Technician
$1,250 weekly pay
Diesel Mechanic
$1,340 weekly pay
Forklift Mechanic
Mobile Plant Mechanic
Motor Trimmer
Motorcycle Mechanic
Motorsport Mechanic
Panel Beater
Small Engine Mechanic
$1,200 weekly pay
Spray Painter
Trailer Technician
Windscreen Fitter
Parts Manager
Senior Automotive Mechanic
$1,350 weekly pay
Service Manager
Workshop Manager
Learn more about Service Manager courses in your area.